Mountain Loop Motorcars, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for the notice. Selling pre-owned vehicles is always a challenge and we really try
hard to head off any major mechanical problems before we put anything up for sale. We run our vehicles through a safety inspectionat an independent repair facility. Hearing of issues like this with our customers is never easy. We did resolve this problem on 6-5-2015. After conversations between both parties alongwith several e-mails, we traded *** out of the Dodge Dakota truck and into a lower mileage vehicle that will fit their needs. We do really appreciate them as a customer and would like to continue doing business with the *** in the future.Thank You*** ***Mountain Loop Motorcars

Complaint: [redacted]I am rejecting this response because:
As a customer, under RCW 62A-315 I have the right to expect the truck I purchased is fit for ordinary driving purposes, reasonably safe, and without major defects, and of the average quality of similar cars available for sale in the same price range.
As a daughter of a career used car salesman and a consumer I am well aware of the methods used by dealers to maximize their profits while lessening the impact of financial loss from a dishonest customer with a trade in.  It is well known dealer trade in values are low and with less reputable car sales establishments little is done in regards to preparing a vehicle for sale. Mt. Loop Motors has been in business over 25 years, dealers do not blindly negotiate trade in values.  With years of knowledge and expertise Mr. N[redacted] and staff would not take the chance of getting ripped off by a dishonest customer.  Mr. N[redacted] entrusts his staff and qualified mechanics to a very good idea of vehicle condition prior to negotiating trade in value. If not, they would be out of busin[redacted] due to out of pocket repair costs. The vehicle is priced at a maximum to maintain profit margins.  Rarely does a car dealer absorb extreme losses, they are in the business to make money! With the purchase price of $7,200 I paid $2,000 over KBB for a truck that was sold with the mutual understanding it is in good condition.  It is understandable for Mr. N[redacted] to want to protect his business interest and profits however it should not be at the expense of burning and insulting your customers.  
Please note I initially left Mt Loop Motors without purchasing the truck.  After test driving the truck Jeremy (salesman) asked me what I thought.  I told him the ABS and EBRAKE sensor lights went on and the truck was pulling to the right indicating an alignment was necessary.  The brakes had a shimmy to them when applied.  Jeremy attributed the cause to the alignment.  I told him I was not interested in paying over $7000.00 for the truck as I would have to take care of the alignment and the tires.  His words "that's not gonna happen".  I thanked him and left.  Shortly after leaving Mt Loop Motors I received a call from Jeremy indicating a willingness to accept $7,200.00 for the truck.  I returned to the lot to purchase the truck knowing full well I would be paying for an alignment and new tires at an estimated cost of $1000.00 It was understood the brake sensors were illuminated during the test drive. I was reassured there was not a valid reason they were coming on as the truck was put through a comprehensive safety inspection. I am not a mechanic, I trusted the information I was given by sales staff. Jeremy, Dave and another customer in the office expressed the sensor lights were of no real concern.  If in fact Mt Loop Motors has the utmost regard for customers, why was I made to feel stupid for when expressing my concerns about it? Why would my concern be overlooked and deemed unimportant when you have a qualified staff who should have known there is risk to a braking system when components malfunction?   
During the test drive the truck did have a slight "clunking noise" going into reverse but no unusual noise while driving.  Again I am not a mechanic, I have never owned a full size truck and I would not know that noise was an indicator of major mechanical failure. I am confident Mr. N[redacted] realizes I nor anyone else would knowingly pay $7,200 for a vehicle with a failing transmission. I trusted the sales pitch "only 132,000 miles, "this truck has plenty of life in it" and at final closing "we would not sell a car off our lot if we didn’t think it was good".  
On October 3rd I took the truck into the Spanaway Les Schwab to get an alignment done.  At that time, I was told by the store manager the codes for the ABS system had been erased.  Note, I took the truck in for an alignment, not a check of the braking system. This was not an accusation made by me. Les Schwab is a reputable and qualified brake service store. This truck was driven 1500 miles by Mr. N[redacted], his staff and his qualified mechanic and he claims the ABS sensors coincidentally only went on when a customer took it on a test drive??  
As for the alignment, the store manager told me he did not see the need for an alignment and without taking the tires off and switching them he could not be sure it was the tires.  The store was closing and I was not able to have the tires switched that day.  I took the vehicle in again on 10/07 to see it the problem could be resolved.  Les Schwab did the alignment and it did not correct the pulling of the truck to the right.  On 10/08/16 I took the truck in to the Les Schwab in Yelm.  They identified the HUB assembly needed replacing.  They replaced the HUB assembly at a cost of $400.00.  In an effort to correct the pulling to the right the tech also rotated the tires.  After spending several hours trying to correct the pulling, he was not able to resolve the problem. The Tech recommended tire replacement as he determined the problem to be the wear patterns on the tires were causing the pulling.  On October 14, 2016 Discount tires replaced all 4 tires on the truck.  As a result of the change the truck no longer pulls to the right.  Please note, both Les Schwab and Discount tires completed and performed the work as expected. The end result was a SATISFIED, HAPPY CUSTOMER!  
The Les Schwab service invoice dated October 8, 2016 has a note indicating the following: ABS module bad when brought in. "Transfer case and rear end making clunking noises".  I informed MT Loop Motors staff via email regarding the techs notes on the transmission and never received a response.  Again, Mt Loop Motors staff and entrusted mechanics, placed 1500 miles on the truck and although they had it checked out by qualified mechanics Mr. N[redacted] maintains he maintains they knew nothing regarding the failing transmission.   I also found it odd the wiper fluid reservoir was completely empty yet the transmission fluid was new.  Why would the transmission fluid be changed out yet a stand fill of the wiper fluid over looked: This was indicator to me they likely perform minimal maintenance on incoming vehicles to cut cost. It is standard practice is to fill all fluids along with oil change and safety check yet the washer fluid remained empty. 
Despite acknowledging his years of expertise, a knowledgeable sales staff, qualified mechanics and driving the truck over 1500 miles Mr. N[redacted] maintains they could not identify what a young tire tech identified after spending 10 minutes with the truck within 4 days of being sold. With all due respect I find it hard to believe and now question why Mt Loop Motors called me back with a lower the price so quickly. It seems the salesman may have identified an opportunity to rid the truck realizing my lack of knowledge and ignorance regarding mechanical issues.
I am again requesting a copies of all repair invoices indicating all repairs performed while in your possession. Why would you not provide documentation upon returning the vehicle to your customer to remove any question regarding the repairs completed?
Two Les Schwab stores reported the failed ABS module.  David (Mt Loop Salesman) questioned if I was confident with the diagnoses.  I made an appointment with McKenna Chevrolet to confirm.  It was then the discovered there were two components failing. 
Mt Loop Motors took possession of the truck on October 16th.  I dropped it off for the braking system repairs and a windshield replacement due to leak into the cab which was identified while driving the truck to their lot.  The truck was in their possession for a full week.  When I arrived there was blue masking tape affixed to the upper portion of the windshield and the rubber seal near the area of the leak. I am unsure as to why the tape was used as I have never had a windshield replaced that required taping it after the install.  Even though I paid for the windshield I was not provided any information for the company which installed my windshield. I was provided with a credit card receipt for proof of payment. I washed the truck when I returned home. I washed it the same afternoon I picked it up. While washing it I discovered the bottom seal was not flush to the windshield. Upon further investigation I found the bottom panel that attaches the lower portion of the windshield seal was not attached. One side unscrewed, the other side was busted where the screw should have been screwed in to hold it down. The panel is not secured; it is just sitting in place loose. I sent an email to David notifying him of the loose panel and also made him aware the back brakes still had a shimmy when applied and questioned if anyone felt the shimmy. At this point I understand I will have to take the truck to correct the braking issue at my expense (Mt Loop Motors apparently did not feel the need to have the brake repair completed correctly). I should not be expected to replace a broken panel due to the negligence of their windshield installer.  I never received a return response from Mt Loop Motors to address either issue. As a paying customer I have the right to expect the service I paid for is done correctly and I have the right to expect there to be no further damage caused to my truck while repairs are performed. Why was I not provided with the invoice for the replaced windshield?  Since Mr. N[redacted] suggests a high regard for his customers why would a legitimate complaint regarding work performed by his vendors go unanswered?  Would a reputable car dealer expect their customer to pay for shoddy work performed by their vendors and expect them to accept it? I can answer that. My experience with reputable dealers has always been positive.  They addressed all concerns within a reasonable amount of time. No question, they just took care of it. 
Neither Les Schwab nor McKenna Chevrolet could recommend I continue driving the vehicle with malfunctioning components.  Both recommended I do not continue driving the truck with the failing module. As explained the sensors do not function properly and could cause uneven braking and as a result there is a risk of an accident. Les Schwab does not install the referenced components and repair shops cannot force customers to leave their vehicles with them for repair.  I paid the Chevrolet dealership for a comprehensive braking system inspection.  They were made aware they would not be performing the work prior to the inspection. I explained the requested inspection was to correctly diagnose the failing component.  They were not expecting to perform the work.  They had no vested interest in exaggerating the necessary repairs for the truck. Had Mt Loop Motors salesman (David) not have questioned the diagnoses from both Les Schwab stores I would not have taken it to the Chevrolet shop to confirm. 
Unfortunately, I have no idea what work was actually performed by Mt Loop Motors on the truck. I was not provided any documentation for said repairs. The truck is disabled with a failed transmission since October 28th I have not had the opportunity to have the said work inspected by an unbiased shop. I do know the sensor lights are no longer illuminated.  I will not be able to confirm until the transmission has been installed. I own the truck and should be entitled to have all repair records for future reference.  Why would you not provide a list of said repairs completed? Why would your mechanic not completely resolve the braking issue? Why leave the customer to have to take the vehicle to yet another mechanic to completely resolve the braking issue?  Why not call your customer and explain the sensor issue was resolved but the brakes still shimmy and offer to complete the repair while the truck is still there? It appears Mt Loop Motors had no regard for customer satisfaction by opting for bare minimum repair necessary to get the truck off their plate.   
Mt Loop Motors took the truck in on September 22 and sold it to me on October 2nd. It was again in their possession for a full week beginning October 16th.  Mr. N[redacted] states while in possession he and his staff put 1500 miles on it.  While in their possession during the week of October 16th he states the truck was driven "extensively" to assure the sensor would not come back on.  Mr. N[redacted] states he has over 25 years of knowledge in the car business and the mechanical expertise from his mechanic resources. Yet while in his possession neither he, his staff nor the qualified mechanic could identify what a young tire tech picked up after spending 10 minutes with the truck? This does not add up!  Mt Loop Motors staff and their qualified mechanics drove the truck a full week after the Les Schwab tech noted a failing transmission and nobody noticed the clunking noise while shifting to reverse? Not even a qualified mechanic noticed the "clunk" yet Mr. N[redacted] suggests a grandmother with no mechanical knowledge would or should somehow know they are buying a vehicle with a failing transmission Yes I heard a noise when shifting into reverse when I took it for a test drive, no I was not aware it was due to a failing transmission.  I am not a mechanic and do not have the knowledge to know it was an indicator for a failing transmission.  Had I known I would not have offered $7,200.00 for the truck. Mr. N[redacted] maintains neither he, his staff or his qualified mechanics handling the truck while in his possession identified any issues with the transmission.  I maintain there is reason enough to expect they would have or should have known. It is my opinion there is enough information to conclude they likely knew and were not forthright in disclosing it when they sold the truck to me. 
Mr. N[redacted] is correct to suggest I would not drive 350 miles knowing I would likely be stranded with a failing transmission.  The only information I had was from the young tire tech at Les Schwab.  However, based on the information and lack of concern and response from Mt Loop Motors I could not be certain. I am not an experienced mechanic and therefore would not necessarily realize the urgency nor did I expect the transmission to fail immediately. Additionally, I trusted Mt Loop Motors sales staff when told the truck was in great condition. In hindsight I should have paid more attention to the tire techs findings. The truck was in possession of MT Loop Motors for the week of October 16th. Had anyone who handled the truck while in their possession expressed concern regarding the transmission I would have never picked the truck back up from Mt Loop Motors.
Mr. N[redacted] is correct, at some point the new owner has to take responsibility for the vehicle.  At issue is at what point does that happen?  Less than a week and under 1000 miles after purchase is not a reasonable amount of time for a customer to expect major mechanical malfunction.  Had Mt Loop Motors priced the truck to reflect it needing a new transmission than it would not matter if it failed while driving off your car lot.  However, the truck in fact priced $2000.00 over KBB.  Mt Loop Motors pricing and advertising reflected a good running vehicle with lots of life.  Considering there is only 132000 miles on the truck and the pricing reflected a good running vehicle your customer is entitled to expect the vehicle to run for a reasonable amount of time. 
According to WASHINGTON STATE LAW consumers have the right to expect the following: 
Under state law RCW 62A.2-314, every used car sold by a dealer in Washington for a customer’s personal use has an "implied warranty of merchantability.” This means that the dealer promises the used car will be fit for ordinary driving purposes, reasonably safe, without major defects, and of the average quality of similar cars available for sale in the same price range.  A car can only be sold without the implied warranty if the customer knowingly agreed to waive the warranty and was provided with a statement of the particular characteristics or parts of the car that aren’t covered. 
At no time during the transaction did I knowingly agree to waive implied warranty.
I purchased the truck from Mt Loop Motors on October 2, 2016.  On October 8, 2016 a Les Schwab tire tech identified noises and noted "transfer case and rear end making "clunking noises". This is only 6 days after purchase.  
In regards to your remark " it is really no different than if they traded in their car to me or sold it to a private party.  They have no responsibility either".  This is untrue.  As a dealer in business for over 25 years you have the advantage over your customers.  Whether it be buying a vehicle from you or trading it in your experience and knowledge affords the dealer the upper hand.  In general customers do not have the years of knowledge to discern all the mechanical issues which are not obvious, the dealer does!  Again, dealers are in the business to make money not lose it. 
As a licensed dealer Mt Loop Motors is held to higher standard than a private party according to WASHINGTON STATE LAW. 
In regards to the honesty and integrity of the business and taking care of known existing problems, why wasn’t the suspension issue as noted by the mechanic upon inspection disclosed to your customer upon sale of the vehicle?  Why not fix the hidden problem instead of passing it on to an unsuspecting customer without mentioning it?  Why would Mt Loop Motors declined to repair mechanical a mechanical issue as identified by their mechanic. Why not provide the customer with all repair records? They failed to disclose a known repair issue upon sale of the truck. When a business is unwilling to make repairs to the truck and fails to disclose the findings to their customer they are giving reasons to distrust. Leaving your customer was stranded without so much as a phone call 350 miles away from her home due to the failed transmission in the truck you sold her does not represent integrity. 
The failed transmission has been verified by qualified, certified Chevrolet technicians at OK Chevrolet in Tonasket.  Reverse is completely out as is 1st gear. There is debris floating in the transmission fluid and dark discoloration at the bottom of the dip stick. They are not trying to make a quick dollar on my misfortune.  I was treated with care and compassion when I walked in to their shop.  The transmission is parked 350 away which makes it unrealistic to have a rebuilt transmission installed in it and there is no long term guarantee with the rebuilt.  I prefer the security of a 3-year unlimited mileage transmission OK Chevrolet is willing to install. I have had more than I need of repair bills after only having possession of the truck for 2 weeks. 
Mr. N[redacted] suggests he was "strong armed".  The reviews I have posted regarding my experience are based on facts which are supported with documentation and difficult to dispute.  I will post only the truth, including the outcome of my complaint with Mt Loop Motors.  People need to be aware of merchants unwilling to stand behind the products they sell. Mt Loop Motors sold a truck for $7,200 in which the transmission failed after less than a month and left their “valued” customer hanging. This is not strong arming; it is the truth! Nobody appreciates getting ripped off and nobody appreciates paying out their hard earned wages for second rate work. Mr. N[redacted] has been in business long enough to understand he just took $7,200 from a “valued” customer after selling her a truck with a bad transmission.  Either he chooses to do the right thing or he doesn’t. Excusing why he couldn’t be bothered to contact his “valued” customer is unacceptable.  Mr. N[redacted] has a customer who is out $3,000.00 on an $8000 truck purchased from Mt Loop Motors a month ago. I read many negative reviews regarding the manner in which customers are treated when problems arise with the vehicles sold by Mt Loop Motors.  To include one who described he bought a "$6,000-yard decoration".  Yes a few out of the 1000s of customers Mr. N[redacted] claims to have served and they are left hanging with the cost of major repairs for vehicles before the first payment is due!  They are demonized for complaining about the shoddy work and their findings of true condition of the vehicles after purchase.  It seems it would be good business practice to take care of the "few" who bought cars that did not perform as advertised than to not. Blaming customers for expecting to receive a vehicle fit to drive for a reasonable amount of time is poor businessand will not net repeat customers.  
Mr. N[redacted]’ pointed suggestion; "even if you spend thousands to help them they still won’t be happy" is an insult.  When their business allows shoddy work to go out the door the last thing they should expect is a happy customer.  For example, the "new windshield" install was performed at your shop. Not only was the truck returned with the bottom panel and rubber seal unattached; the back brakes still did not brake properly. When brought to their attention I was ignored! Is that the service they expect for their personal vehicles? Would they send that home with their wives, mothers, grandmothers or daughters to "deal" with? How would one rate that level of service? 
I received and paid for services as expected from both Les Schwab and Discount tire, am perfectly content with the repairs, call and verify, not one complaint! 
Mr. N[redacted], states "I do a lot of good will work" after the sale of your vehicles.  Unfortunately, it is not the case with the truck he sold to me. The manner in which he handled my failed transmission and the negative reviews from others reflects "doing good" for customers is not always the case. I paid $8,000.00 for a truck that unbeknownst to me had a failing transmission.  I had no expectation the transmission would fail shortly after paying him $7,200.00. Pricing did not reflect any immediate mechanical repairs necessary. It was priced on the assumption I would have reasonable use of it for a reasonable time. Mr. N[redacted] knows what he and I both paid for the truck.  For $3000.00 he will stand ground to burn a customer.  That is the clear message I received.  I am a grandmother; I work hard for my money in public service.  As a single income household I have to take great care with my finances to make it. The last thing I needed was an $8,000 truck with a $3,000 bill for a blown transmission.  When I called Mt Loop Motors to inform them of the blown transmission I spoke with David.  I was in tears, stranded 350 miles away from home in a small town with limited resources. David informed me the owners were not available for the entire weekend but would see what he could do.  That was on a Friday.  I made another call on Sunday. David was busy, Dave took the message to have David call me back.  By Monday I had not received any return calls from Mt Loop Motors.  I called again and was told the owners were still not available.  I did not assume the worst, I waited for a response. The only communication I received was an email from Dave coldly informing me they "could not participate in any further repairs for the truck".  Mr. N[redacted] never bothered to even so much as make a courtesy call and at the very least offer an apology for selling me a truck with so many mechanical issues. Mr. N[redacted] faults his customer for posting a negative review of his business? If Mr. N[redacted] is unhappy with the negative reviews and does not appreciate the feedback from his customers, I challenge him to consider changing how he conducts business.  Placing blame on customers for their bad experience? I didn’t ask to have a failed transmission. I challenge Mr. N[redacted] to take responsibility for the junk sold off his lot at inflated prices. I am certain customer reviews will reflect it. I am not to blame for all that has gone wrong with the truck in the short time I have owned it.  I did not ask Mr. N[redacted] to pay for the replacement of the windshield and I did not ask him to pay the $400.00 I am out for the HUB ASSEMBLY.  Mr. N[redacted] comes across as the victim that cannot please his customer. Is it really his customers fault the work completed under his authority is not done properly? Quality work on customers’ vehicles should be his expectation!  It is his reputation at stake, not mine. It is unrealistic to expect repeat customers when they are treated as they have done something wrong when placing a legitimate complaint. 
It is unfortunate Mr. N[redacted] has reduced customer complaints like mine to "smearing his business" instead of addressing the hardship, stress and negative impact on a grandmother with a single income.  When treated so disrespectfully we realize we are merely people passing through to temporarily enrich his business. Not repeat customers!  Anyone can brag about how happy everyone is when all goes well. The challenge is how you handle your customer when it does not.  I have always stayed clear of independent car dealers due to their reputation.  After years of choosing not to shop patronize them I decided to give it a try.  As Mr. N[redacted] states "not all are bad".  Due to my experience with his business I will never consider purchasing from a small used car lot again.  As their customer I feel I have no face, no name... my money is simply passing through. 
 
Sincerely,[redacted]

Revdex.comRe: [redacted]ID# [redacted]Dear Revdex.comIn response to the  complaint from [redacted] regarding the 1999 Chevrolet Silverado that she purchased on 10/2/2016 I would like to begin by addressing her accusation of Mountain Loop Motorcars.I have been in this business over 25 years...

and all of us here work very hard to represent our vehicles with honesty and integrity. I am proud of my crew and the job we do. I would more then anyone love to buy and sell vehicles that never experienced problems of any kind but doing this for as long as I have that will never be reality. Somebody buys the vehicles that I have for sale brand new and drives it “in this case” for 132,xxx miles.  They drive it, maintain it, repair it etc.  They at some point their needs change and trade it in or in some cases the vehicle gets to the age that they no longer want to gamble on the future reliability. 
I have bought and sold nearly 8500 vehicles since Mountain Loop Motorcars has opened in 1997 and I have had $5000 transmissions, $4000 engines, and just about every other mechanical issue that can happen to a used vehicle while they have been in my possession   and I have had to absorb the loss and move on. Our goal is to not buy the vehicles that need excessive repairs and the  inventory we do buy we do inspect them and test drive every one of them. That being said, they’re used vehicles and there is always a certain amount of risk buying one and that is always explained and understood at the time of sale. The interesting thing to me is that all the cars come from private owners that are the individual that knows their vehicle better then we will ever get to know it, but are not always straight forward with the dealer when trading it in. 
This 1999 Chev truck that [redacted] purchased from us came in on 9/22/16.  [redacted] came in on 10/2/16 and purchased it. In that time frame the truck had been road tested and taken to a local independent shop for a safety inspection as I do with all vehicles.  (enclosed is the copy of the safety inspection invoice.)A safety inspection does not mean every worn part is replaced, it simply means the suspension, brakes over 30%, lights working, seatbelts, tires safe, etc. If during the inspection while vehicle is on the hoist or during their road test they see an issue outside of  standard inspection they will bring it to my attention and I take appropriate action.
[redacted]’s first accusation of us clearing the code relating to the ABS system before selling it is absolutely false. As she herself has stated the ABS light came on intermittently.  The shop I use makes a living off doing needed repairs to the vehicles I send them. If the light was on while in their possession they would have called me and addressed it.  The ABS module that was the culprit for the intermittent ABS light coming on cost us $160.00  and  a couple hours to install. The reason for not doing it is simply because it wasn’t on at that time. The first time the light was seen on was after [redacted] test drove the truck. This was a Sunday and I was not here but as everybody agrees there was a conversation between my salesman and her about it. We were asking $7999 for the truck and all parties agreed to a price of $7200 plus fees.
The first I was made aware of the issue was a email sent to my salesman on  10/8/16. [redacted] stated the light was back on and had taken it to a shop and says that they told her that we cleared ABS code and turned off the light to intentionally defraud her. Painting us as villains. I believe what happened was when the truck was taken to the shop the intermittent issue was not there at that time but the trouble code was stored in the history of the computer due to the problem coming and going.  This is why they assumed it had been erased. (no light on but code stored in history) I had no problem with fixing the issue but I wanted to have my shop do it at my wholesale rate verses paying inflated retail pricing at the shop of her choice. Not to mention I wanted to confirm that their diagnoses was correct.
We then received another email notifying us that she had taken it to the Chev dealership  on 10/13/16 and they claimed that it’s the ABS module “AND” the brake pressure modulator valve and gave a quote of  $1936.78  We again requested that she get the truck back to us and we would repair as needed. Our shop determined that it was just the module and we replaced it and drove it extensively to confirm the problem was not going to resurface since it was intermittent.
At no time was the truck unsafe to drive. The computer of the vehicle disables the ABS system when it detects a potential problem and allows you to drive with the normally operation of the trucks braking system. Les Schwab and the Chevrolet dealer would not let her drive off with dangerous brakes. They could be liable. Never the less I was not arguing the fact that it needed to be addressed and I would cover the cost to do it.I feel we provided great customer service by taking a repair that she had an estimate of almost $2000 and owning it with no out of pocket expense to her. 
As far as the unexpected transmission situation, the truck had approximately 1500 mi. put on it from the time I purchased it to when the transmission developed problem.  I agree that’s not a lot of miles but surely enough for Myself, Formula Tire, Lambeth Auto Repair, (shop that addressed the ABS repair,) my in house mechanic and [redacted] whom all had driven the rig to notice a “existing “ problem. And I know that you wouldn’t take off on a 350 mile trip over the mountain pass knowing of an existing problem.
I took care of what was known to be a existing problem with the ABS light but am in no way responsible for problems that develop after the sales transaction and the new owners take possession.  It is financially impossible to be the party that absorbs costs of repairs from the previous owner, problems that occur while I own them, and the cost of repairs that occur after a new owner takes possession of it. At some point the vehicle is no longer my responsibility. I wish people remembered the conversation and disclosure that they get and sign at time of purchase acknowledging and agreeing they understand its “AS-IS”  and  they  assume ALL cost of repairs from that time forward. It is really no different than if they traded their car to me or sold it to a private party. They have no responsibility either.
Another point to be made is the actual extent of the transmission problem. Repair shops are in the business of making money too. And are there to sell jobs. As with the ABS problem the Chev Dealer said it needed way more then it actually did. Their bid was $2000 on a $500 fix.  There are a lot of things that could cause a transmission to act up but not be in need of a $3000 complete transmission.  I do get transmissions rebuilt for $1800 and could set [redacted] up with a shop to do that if she wishes too.
The last thing I would like to tell people is that not all of us in the car business(a very high percentage) are hard working family people that are not out to take advantage of people. There is absolutely no long term benefit in that business philosophy although it is practiced by some. But I really encourage consumers to not assume the worst and go to the internet and smear someone’s name and reputation with hate and part truths.
It does make it harder to want to help someone that is choosing that path to strong arm you into helping them. Especially knowing that even if you spent thousands to help them they still wont be happy and will still would never have anything good to say about your business.
I am thankful for the thousands of our customers that are happy and the ones that have dealt with unfortunate situations with calm heads.  I do a lot of Good Will work after the sell and it is always gratifying to see people being thankful and become lifelong repeat customers.
Thank you,
Curt N[redacted] Owner

In response to the complaint concerning her 1999 Chevrolet Silverado truck. We are not in the business to sell vehicles of any kind that are not safe or un road worthy. We have an independent service center do a safety inspection on our vehicles as they come into our dealership. In doing this, the vehicles brakes are checked for safety as well as the front end, bushings, tires and more. Parts are replaced that exceed normal wear and tear. This meaning, if a part has excessive wear and is deemed unsafe by the service center it will be replaced.
This truck has been on the road for seventeen years now and normal wear is to be expected. The original set of tires were inspected and had over 45% tread, that makes them more than safe. Breaks were checked and were within the safety parameters of 30% or more. We do this on our vehicles as a service to our customers. Brakes that have a slight shimmer are not unsafe. We feel we go beyond what most independent dealers are willing to do.
The windshield had a slight drip coming down on the inside when [redacted] brought it in. We gave her a quote for having the windshield replaced using MS Auto Glass. The windshield was replaced using our source at wholesale. MS Auto Glass is a windshield company we have used for several years and are more than happy with their service. We've had hundreds of windshields replaced using this company and they stand by their work. We are more than happy giving [redacted] the phone number and information so she can contact them directly and have any concerns taken care of. MS Auto glass is a very reputable company .
Our dealership has sold over eight thousand vehicles to many happy customers and we pride ourselves in taking time to carefully select our inventory. There are many vehicles that come to our dealership offered to us that are turned down due to any number of problems. This being said, the condition and safety of the vehicles we offer our customers are extremely important. We pride ourselves in selling nice clean cars, trucks, vans and SUV's. A large part of our business is repeat customers. Each and every month we have quite a number of repeat as well as referral business coming to our dealership. It is extremely difficult to make everybody happy but we sure try and feel we go to great lengths to do so.