Revdex.comRe: [redacted] ***ID# [redacted] Dear Revdex.comIn response to the complaint from [redacted] regarding the Chevrolet Silverado that she purchased on 10/2/I would like to begin by addressing her accusation of Mountain Loop Motorcars.I have been in this business over years and all of us here work very hard to represent our vehicles with honesty and integrityI am proud of my crew and the job we doI would more then anyone love to buy and sell vehicles that never experienced problems of any kind but doing this for as long as I have that will never be realitySomebody buys the vehicles that I have for sale brand new and drives it “in this case” for 132,xxx miles They drive it, maintain it, repair it etc They at some point their needs change and trade it in or in some cases the vehicle gets to the age that they no longer want to gamble on the future reliability I have bought and sold nearly vehicles since Mountain Loop Motorcars has opened in and I have had $transmissions, $engines, and just about every other mechanical issue that can happen to a used vehicle while they have been in my possession and I have had to absorb the loss and move onOur goal is to not buy the vehicles that need excessive repairs and the inventory we do buy we do inspect them and test drive every one of themThat being said, they’re used vehicles and there is always a certain amount of risk buying one and that is always explained and understood at the time of saleThe interesting thing to me is that all the cars come from private owners that are the individual that knows their vehicle better then we will ever get to know it, but are not always straight forward with the dealer when trading it in This Chev truck that [redacted] purchased from us came in on 9/22/ [redacted] came in on 10/2/and purchased itIn that time frame the truck had been road tested and taken to a local independent shop for a safety inspection as I do with all vehicles (enclosed is the copy of the safety inspection invoice.)A safety inspection does not mean every worn part is replaced, it simply means the suspension, brakes over 30%, lights working, seatbelts, tires safe, etcIf during the inspection while vehicle is on the hoist or during their road test they see an issue outside of standard inspection they will bring it to my attention and I take appropriate action ***’s first accusation of us clearing the code relating to the ABS system before selling it is absolutely falseAs she herself has stated the ABS light came on intermittently The shop I use makes a living off doing needed repairs to the vehicles I send themIf the light was on while in their possession they would have called me and addressed it The ABS module that was the culprit for the intermittent ABS light coming on cost us $ and a couple hours to installThe reason for not doing it is simply because it wasn’t on at that timeThe first time the light was seen on was after [redacted] test drove the truckThis was a Sunday and I was not here but as everybody agrees there was a conversation between my salesman and her about itWe were asking $for the truck and all parties agreed to a price of $plus fees The first I was made aware of the issue was a email sent to my salesman on 10/8/ [redacted] stated the light was back on and had taken it to a shop and says that they told her that we cleared ABS code and turned off the light to intentionally defraud herPainting us as villainsI believe what happened was when the truck was taken to the shop the intermittent issue was not there at that time but the trouble code was stored in the history of the computer due to the problem coming and going This is why they assumed it had been erased(no light on but code stored in history) I had no problem with fixing the issue but I wanted to have my shop do it at my wholesale rate verses paying inflated retail pricing at the shop of her choiceNot to mention I wanted to confirm that their diagnoses was correct We then received another email notifying us that she had taken it to the Chev dealership on 10/13/and they claimed that it’s the ABS module “AND” the brake pressure modulator valve and gave a quote of $ We again requested that she get the truck back to us and we would repair as neededOur shop determined that it was just the module and we replaced it and drove it extensively to confirm the problem was not going to resurface since it was intermittent At no time was the truck unsafe to driveThe computer of the vehicle disables the ABS system when it detects a potential problem and allows you to drive with the normally operation of the trucks braking systemLes Schwab and the Chevrolet dealer would not let her drive off with dangerous brakesThey could be liableNever the less I was not arguing the fact that it needed to be addressed and I would cover the cost to do it.I feel we provided great customer service by taking a repair that she had an estimate of almost $and owning it with no out of pocket expense to her As far as the unexpected transmission situation, the truck had approximately miput on it from the time I purchased it to when the transmission developed problem I agree that’s not a lot of miles but surely enough for Myself, Formula Tire, Lambeth Auto Repair, (shop that addressed the ABS repair,) my in house mechanic and [redacted] whom all had driven the rig to notice a “existing “ problemAnd I know that you wouldn’t take off on a mile trip over the mountain pass knowing of an existing problem I took care of what was known to be a existing problem with the ABS light but am in no way responsible for problems that develop after the sales transaction and the new owners take possession It is financially impossible to be the party that absorbs costs of repairs from the previous owner, problems that occur while I own them, and the cost of repairs that occur after a new owner takes possession of itAt some point the vehicle is no longer my responsibilityI wish people remembered the conversation and disclosure that they get and sign at time of purchase acknowledging and agreeing they understand its “AS-IS” and they assume ALL cost of repairs from that time forwardIt is really no different than if they traded their car to me or sold it to a private partyThey have no responsibility either Another point to be made is the actual extent of the transmission problemRepair shops are in the business of making money tooAnd are there to sell jobsAs with the ABS problem the Chev Dealer said it needed way more then it actually didTheir bid was $on a $fix There are a lot of things that could cause a transmission to act up but not be in need of a $complete transmission I do get transmissions rebuilt for $and could set [redacted] up with a shop to do that if she wishes too The last thing I would like to tell people is that not all of us in the car business(a very high percentage) are hard working family people that are not out to take advantage of peopleThere is absolutely no long term benefit in that business philosophy although it is practiced by someBut I really encourage consumers to not assume the worst and go to the internet and smear someone’s name and reputation with hate and part truths It does make it harder to want to help someone that is choosing that path to strong arm you into helping themEspecially knowing that even if you spent thousands to help them they still wont be happy and will still would never have anything good to say about your business I am thankful for the thousands of our customers that are happy and the ones that have dealt with unfortunate situations with calm heads I do a lot of Good Will work after the sell and it is always gratifying to see people being thankful and become lifelong repeat customers Thank you, Curt N [redacted] Owner
In response to the complaint concerning her Chevrolet Silverado truckWe are not in the business to sell vehicles of any kind that are not safe or un road worthyWe have an independent service center do a safety inspection on our vehicles as they come into our dealershipIn doing this, the vehicles brakes are checked for safety as well as the front end, bushings, tires and moreParts are replaced that exceed wear and tearThis meaning, if a part has excessive wear and is deemed unsafe by the service center it will be replaced This truck has been on the road for seventeen years now and wear is to be expectedThe original set of tires were inspected and had over 45% tread, that makes them more than safeBreaks were checked and were within the safety parameters of 30% or moreWe do this on our vehicles as a service to our customersBrakes that have a slight shimmer are not unsafeWe feel we go beyond what most independent dealers are willing to do The windshield had a slight drip coming down on the inside when [redacted] brought it inWe gave her a quote for having the windshield replaced using MS Auto GlassThe windshield was replaced using our source at wholesaleMS Auto Glass is a windshield company we have used for several years and are more than happy with their serviceWe've had hundreds of windshields replaced using this company and they stand by their workWe are more than happy giving [redacted] the phone number and information so she can contact them directly and have any concerns taken care ofMS Auto glass is a very reputable company Our dealership has sold over eight thousand vehicles to many happy customers and we pride ourselves in taking time to carefully select our inventoryThere are many vehicles that come to our dealership offered to us that are turned down due to any number of problemsThis being said, the condition and safety of the vehicles we offer our customers are extremely importantWe pride ourselves in selling nice clean cars, trucks, vans and SUV'sA large part of our business is repeat customersEach and every month we have quite a number of repeat as well as referral business coming to our dealershipIt is extremely difficult to make everybody happy but we sure try and feel we go to great lengths to do so
Revdex.comRe: [redacted] ***ID# [redacted] Dear Revdex.comIn response to the complaint from [redacted] regarding the Chevrolet Silverado that she purchased on 10/2/I would like to begin by addressing her accusation of Mountain Loop Motorcars.I have been in this business over years and all of us here work very hard to represent our vehicles with honesty and integrityI am proud of my crew and the job we doI would more then anyone love to buy and sell vehicles that never experienced problems of any kind but doing this for as long as I have that will never be realitySomebody buys the vehicles that I have for sale brand new and drives it “in this case” for 132,xxx miles They drive it, maintain it, repair it etc They at some point their needs change and trade it in or in some cases the vehicle gets to the age that they no longer want to gamble on the future reliability I have bought and sold nearly vehicles since Mountain Loop Motorcars has opened in and I have had $transmissions, $engines, and just about every other mechanical issue that can happen to a used vehicle while they have been in my possession and I have had to absorb the loss and move onOur goal is to not buy the vehicles that need excessive repairs and the inventory we do buy we do inspect them and test drive every one of themThat being said, they’re used vehicles and there is always a certain amount of risk buying one and that is always explained and understood at the time of saleThe interesting thing to me is that all the cars come from private owners that are the individual that knows their vehicle better then we will ever get to know it, but are not always straight forward with the dealer when trading it in This Chev truck that [redacted] purchased from us came in on 9/22/ [redacted] came in on 10/2/and purchased itIn that time frame the truck had been road tested and taken to a local independent shop for a safety inspection as I do with all vehicles (enclosed is the copy of the safety inspection invoice.)A safety inspection does not mean every worn part is replaced, it simply means the suspension, brakes over 30%, lights working, seatbelts, tires safe, etcIf during the inspection while vehicle is on the hoist or during their road test they see an issue outside of standard inspection they will bring it to my attention and I take appropriate action ***’s first accusation of us clearing the code relating to the ABS system before selling it is absolutely falseAs she herself has stated the ABS light came on intermittently The shop I use makes a living off doing needed repairs to the vehicles I send themIf the light was on while in their possession they would have called me and addressed it The ABS module that was the culprit for the intermittent ABS light coming on cost us $ and a couple hours to installThe reason for not doing it is simply because it wasn’t on at that timeThe first time the light was seen on was after [redacted] test drove the truckThis was a Sunday and I was not here but as everybody agrees there was a conversation between my salesman and her about itWe were asking $for the truck and all parties agreed to a price of $plus fees The first I was made aware of the issue was a email sent to my salesman on 10/8/ [redacted] stated the light was back on and had taken it to a shop and says that they told her that we cleared ABS code and turned off the light to intentionally defraud herPainting us as villainsI believe what happened was when the truck was taken to the shop the intermittent issue was not there at that time but the trouble code was stored in the history of the computer due to the problem coming and going This is why they assumed it had been erased(no light on but code stored in history) I had no problem with fixing the issue but I wanted to have my shop do it at my wholesale rate verses paying inflated retail pricing at the shop of her choiceNot to mention I wanted to confirm that their diagnoses was correct We then received another email notifying us that she had taken it to the Chev dealership on 10/13/and they claimed that it’s the ABS module “AND” the brake pressure modulator valve and gave a quote of $ We again requested that she get the truck back to us and we would repair as neededOur shop determined that it was just the module and we replaced it and drove it extensively to confirm the problem was not going to resurface since it was intermittent At no time was the truck unsafe to driveThe computer of the vehicle disables the ABS system when it detects a potential problem and allows you to drive with the normally operation of the trucks braking systemLes Schwab and the Chevrolet dealer would not let her drive off with dangerous brakesThey could be liableNever the less I was not arguing the fact that it needed to be addressed and I would cover the cost to do it.I feel we provided great customer service by taking a repair that she had an estimate of almost $and owning it with no out of pocket expense to her As far as the unexpected transmission situation, the truck had approximately miput on it from the time I purchased it to when the transmission developed problem I agree that’s not a lot of miles but surely enough for Myself, Formula Tire, Lambeth Auto Repair, (shop that addressed the ABS repair,) my in house mechanic and [redacted] whom all had driven the rig to notice a “existing “ problemAnd I know that you wouldn’t take off on a mile trip over the mountain pass knowing of an existing problem I took care of what was known to be a existing problem with the ABS light but am in no way responsible for problems that develop after the sales transaction and the new owners take possession It is financially impossible to be the party that absorbs costs of repairs from the previous owner, problems that occur while I own them, and the cost of repairs that occur after a new owner takes possession of itAt some point the vehicle is no longer my responsibilityI wish people remembered the conversation and disclosure that they get and sign at time of purchase acknowledging and agreeing they understand its “AS-IS” and they assume ALL cost of repairs from that time forwardIt is really no different than if they traded their car to me or sold it to a private partyThey have no responsibility either Another point to be made is the actual extent of the transmission problemRepair shops are in the business of making money tooAnd are there to sell jobsAs with the ABS problem the Chev Dealer said it needed way more then it actually didTheir bid was $on a $fix There are a lot of things that could cause a transmission to act up but not be in need of a $complete transmission I do get transmissions rebuilt for $and could set [redacted] up with a shop to do that if she wishes too The last thing I would like to tell people is that not all of us in the car business(a very high percentage) are hard working family people that are not out to take advantage of peopleThere is absolutely no long term benefit in that business philosophy although it is practiced by someBut I really encourage consumers to not assume the worst and go to the internet and smear someone’s name and reputation with hate and part truths It does make it harder to want to help someone that is choosing that path to strong arm you into helping themEspecially knowing that even if you spent thousands to help them they still wont be happy and will still would never have anything good to say about your business I am thankful for the thousands of our customers that are happy and the ones that have dealt with unfortunate situations with calm heads I do a lot of Good Will work after the sell and it is always gratifying to see people being thankful and become lifelong repeat customers Thank you, Curt N [redacted] Owner
In response to the complaint concerning her Chevrolet Silverado truckWe are not in the business to sell vehicles of any kind that are not safe or un road worthyWe have an independent service center do a safety inspection on our vehicles as they come into our dealershipIn doing this, the vehicles brakes are checked for safety as well as the front end, bushings, tires and moreParts are replaced that exceed wear and tearThis meaning, if a part has excessive wear and is deemed unsafe by the service center it will be replaced This truck has been on the road for seventeen years now and wear is to be expectedThe original set of tires were inspected and had over 45% tread, that makes them more than safeBreaks were checked and were within the safety parameters of 30% or moreWe do this on our vehicles as a service to our customersBrakes that have a slight shimmer are not unsafeWe feel we go beyond what most independent dealers are willing to do The windshield had a slight drip coming down on the inside when [redacted] brought it inWe gave her a quote for having the windshield replaced using MS Auto GlassThe windshield was replaced using our source at wholesaleMS Auto Glass is a windshield company we have used for several years and are more than happy with their serviceWe've had hundreds of windshields replaced using this company and they stand by their workWe are more than happy giving [redacted] the phone number and information so she can contact them directly and have any concerns taken care ofMS Auto glass is a very reputable company Our dealership has sold over eight thousand vehicles to many happy customers and we pride ourselves in taking time to carefully select our inventoryThere are many vehicles that come to our dealership offered to us that are turned down due to any number of problemsThis being said, the condition and safety of the vehicles we offer our customers are extremely importantWe pride ourselves in selling nice clean cars, trucks, vans and SUV'sA large part of our business is repeat customersEach and every month we have quite a number of repeat as well as referral business coming to our dealershipIt is extremely difficult to make everybody happy but we sure try and feel we go to great lengths to do so