Attached are three documents:Document 1: Parke 2nd Response & Table Of ContentsDocument 2: Parke DocumentationDocuement 3: Parke HPXML file (green addendum data showing Mr***e's improvements on file with APS)
After the customer signed the contract and deposit authorization form to have work done at her house on 5/31/2014, we scheduled to install on June 16-The customer requested these dates and had it written into the contractOn the morning of 6/16, she postponed the installation We rescheduled the installation for July 7-On July 7th,the customer again postponed the installation Numerous attempts to reschedule the work were ignored The customer called our office on August 6th, 2014, after hours and left a message stating that she wanted her deposit backShe also called on October 21st, and January 5th, After each of these calls, we made several attempts to contact the customer to set up the conference call with the lender ( [redacted] ) to refund the depositWe never received any response from her until months later.In February, [redacted] was finally able to schedule a conference call with the customer to authorize the refundWhen [redacted] was in the call with [redacted] , the [redacted] representative attempted to call the customer to join the callThe customer did not answer the call from [redacted] and we were not able to refund the funds.After finally arranging a refund for the deposit on May 6th, 2015, we were informed by [redacted] that the account had been used by the customer to make other purchases in violation of the terms of the financing We were charged a significant financing fee as a result of the customer’s fraudulent use of the financing with another company As of this time, we’ve yet to recover the additional fees as a result of the fraudulent charges
This project was completed under APS's Home Performance with Energy Star Program. Since Kasi has consistent good reviews from the program managers who've audited our work over the years, and because our reputation with the utility company is very important to us, I have responded with an
attached word document because the response is longer than the space allowed here.The short summary is as follows: Kasi did no call, no show, once due to a scheduling error. When this was discovered, Kasi immediately called and apologized and rescheduled at a convenient time for Mr*** and his mother. We are sorry for this mistake.As for Mr***'s other complaints, they are not true. We called him many, many, times, as well as called his mother. We did not charge more than the contract amount, even though the job site was not ready for the crew when they showed up to do the work on the first day - which caused us to lose a day of overhead and inconvenienced the customer's scheduled after Mr***.The job was completed to all standards required by APS, the Department of Energy standards governing energy efficiency improvements in the Home Performance With Energy Star program, OSHA standards for work in confined, unventilated places, and the manufacture's standards to properly install their product.Mr***'s attic was foam sealed with 5.5" nominal thickness, the exact same way all RESNET Zero Energy homes are foam sealed, and Energy Star Homes are foam sealed, in the desert southwest.Mr*** has a lifetime warranty on the foam, and the XPHTML file needed for the green energy addendum is completed and stored with APS's Energy Savvy program.We recommend that Mr*** not remove the foam insulation because it change the status of the HPXML file and take away the green energy addendum, as well as remove his insulation improvement, his air seal, and his duct seal.See the attached word doc for further details
Kasi makes numerous statements in their response. They no called no showed for more then one appointment, at no point where they forced to reschedule because a work site wasn't ready, they have failed to respond to numerous phone calls and emails, they have been told numerous times that we were not pleased with the service and were not happy with the work completed. That KASI failed to provide the green addendum, warranty and that they charged more then the original contract are documented facts. I have asked KASI repeatedly to have an APS inspector look over the work or to meet with me and have a third party company look at their work which they have refused to comply with. KASI took over days even to respond to this latest complainant. I would be happy to sit down and work with them to pursue a refund as my impression is they performed a very poor job. I am still interested in having their work inspected by the board of contractors, APS or a third party company and am still under the impression from KASI's response that they are still refusing to comply with that request. If KASI is willing to work towards fixing their numerous errors I would appreciate that or a refund to try to find a reputable company that performs quality work to do the job. *** ***
Attached are three documents:Document 1: Parke 2nd Response & Table Of ContentsDocument 2: Parke DocumentationDocuement 3: Parke HPXML file (green addendum data showing Mr. [redacted]e's improvements on file with APS)
After the customer signed the contract and deposit authorization form to have work done at her house on 5/31/2014, we scheduled to install on June 16-18. The customer requested these dates and had it written into the contract. On the morning of 6/16, she postponed the installation....
We rescheduled the installation for July 7-9. On July 7th,the customer again postponed the installation Numerous attempts to reschedule the work were ignored. The customer called our office on August 6th, 2014, after hours and left a message stating that she wanted her deposit back. She also called on October 21st, 2014 and January 5th, 2015 After each of these calls, we made several attempts to contact the customer to set up the conference call with the lender ([redacted]) to refund the deposit. We never received any response from her until months later.In February, [redacted] was finally able to schedule a conference call with the customer to authorize the refund. When [redacted] was in the call with [redacted], the [redacted] representative attempted to call the customer to join the call. The customer did not answer the call from [redacted] and we were not able to refund the funds.After finally arranging a refund for the deposit on May 6th, 2015, we were informed by [redacted] that the account had been used by the customer to make other purchases in violation of the terms of the financing. We were charged a significant financing fee as a result of the customer’s fraudulent use of the financing with another company. As of this time, we’ve yet to recover the additional fees as a result of the fraudulent charges.
Attached are three documents:Document 1: Parke 2nd Response & Table Of ContentsDocument 2: Parke DocumentationDocuement 3: Parke HPXML file (green addendum data showing Mr***e's improvements on file with APS)
After the customer signed the contract and deposit authorization form to have work done at her house on 5/31/2014, we scheduled to install on June 16-The customer requested these dates and had it written into the contractOn the morning of 6/16, she postponed the installation We rescheduled the installation for July 7-On July 7th,the customer again postponed the installation Numerous attempts to reschedule the work were ignored The customer called our office on August 6th, 2014, after hours and left a message stating that she wanted her deposit backShe also called on October 21st, and January 5th, After each of these calls, we made several attempts to contact the customer to set up the conference call with the lender ( [redacted] ) to refund the depositWe never received any response from her until months later.In February, [redacted] was finally able to schedule a conference call with the customer to authorize the refundWhen [redacted] was in the call with [redacted] , the [redacted] representative attempted to call the customer to join the callThe customer did not answer the call from [redacted] and we were not able to refund the funds.After finally arranging a refund for the deposit on May 6th, 2015, we were informed by [redacted] that the account had been used by the customer to make other purchases in violation of the terms of the financing We were charged a significant financing fee as a result of the customer’s fraudulent use of the financing with another company As of this time, we’ve yet to recover the additional fees as a result of the fraudulent charges
This project was completed under APS's Home Performance with Energy Star Program. Since Kasi has consistent good reviews from the program managers who've audited our work over the years, and because our reputation with the utility company is very important to us, I have responded with an
attached word document because the response is longer than the space allowed here.The short summary is as follows: Kasi did no call, no show, once due to a scheduling error. When this was discovered, Kasi immediately called and apologized and rescheduled at a convenient time for Mr*** and his mother. We are sorry for this mistake.As for Mr***'s other complaints, they are not true. We called him many, many, times, as well as called his mother. We did not charge more than the contract amount, even though the job site was not ready for the crew when they showed up to do the work on the first day - which caused us to lose a day of overhead and inconvenienced the customer's scheduled after Mr***.The job was completed to all standards required by APS, the Department of Energy standards governing energy efficiency improvements in the Home Performance With Energy Star program, OSHA standards for work in confined, unventilated places, and the manufacture's standards to properly install their product.Mr***'s attic was foam sealed with 5.5" nominal thickness, the exact same way all RESNET Zero Energy homes are foam sealed, and Energy Star Homes are foam sealed, in the desert southwest.Mr*** has a lifetime warranty on the foam, and the XPHTML file needed for the green energy addendum is completed and stored with APS's Energy Savvy program.We recommend that Mr*** not remove the foam insulation because it change the status of the HPXML file and take away the green energy addendum, as well as remove his insulation improvement, his air seal, and his duct seal.See the attached word doc for further details
Kasi makes numerous statements in their response. They no called no showed for more then one appointment, at no point where they forced to reschedule because a work site wasn't ready, they have failed to respond to numerous phone calls and emails, they have been told numerous times that we were not pleased with the service and were not happy with the work completed. That KASI failed to provide the green addendum, warranty and that they charged more then the original contract are documented facts. I have asked KASI repeatedly to have an APS inspector look over the work or to meet with me and have a third party company look at their work which they have refused to comply with. KASI took over days even to respond to this latest complainant. I would be happy to sit down and work with them to pursue a refund as my impression is they performed a very poor job. I am still interested in having their work inspected by the board of contractors, APS or a third party company and am still under the impression from KASI's response that they are still refusing to comply with that request. If KASI is willing to work towards fixing their numerous errors I would appreciate that or a refund to try to find a reputable company that performs quality work to do the job. *** ***
Attached are three documents:Document 1: Parke 2nd Response & Table Of ContentsDocument 2: Parke DocumentationDocuement 3: Parke HPXML file (green addendum data showing Mr. [redacted]e's improvements on file with APS)
After the customer signed the contract and deposit authorization form to have work done at her house on 5/31/2014, we scheduled to install on June 16-18. The customer requested these dates and had it written into the contract. On the morning of 6/16, she postponed the installation....
We rescheduled the installation for July 7-9. On July 7th,the customer again postponed the installation Numerous attempts to reschedule the work were ignored. The customer called our office on August 6th, 2014, after hours and left a message stating that she wanted her deposit back. She also called on October 21st, 2014 and January 5th, 2015 After each of these calls, we made several attempts to contact the customer to set up the conference call with the lender ([redacted]) to refund the deposit. We never received any response from her until months later.In February, [redacted] was finally able to schedule a conference call with the customer to authorize the refund. When [redacted] was in the call with [redacted], the [redacted] representative attempted to call the customer to join the call. The customer did not answer the call from [redacted] and we were not able to refund the funds.After finally arranging a refund for the deposit on May 6th, 2015, we were informed by [redacted] that the account had been used by the customer to make other purchases in violation of the terms of the financing. We were charged a significant financing fee as a result of the customer’s fraudulent use of the financing with another company. As of this time, we’ve yet to recover the additional fees as a result of the fraudulent charges.