Mountain Man Construction

I am rejecting this response because: I feel she could have done a better job communicatingWe had a extreme time sensitive papers and because of the delay we have penaltiesI also took a day off work because I went to her office in Tracy because I was getting worriedI thought that she just up and left with my documentsThe receptionist told me she would sometimes see her coming in after hoursAll I wanted was my documents to find help somewhere elseI am glad that I have my documents now but I don't feel it should have took over a month to get them backI know family issue are important, but I have a family too

Revdex.com: I confirm that the returns were filed as promised, and I accept the resolution

Hello ***, I have received your message and just left you a voicemail I was out of the office as we normally take some time off after the main tax season is over I apologize for the delay, I had advised our front desk to contact me if necessary while I was out Upon returning I've received your message I'll to contact you again shortly and will do my best to make sure we resolve this right away Thank you

Good Afternoon, this correspondence is to advise of updates and confirm that the customer was contacted immediately upon our return to office and the return was indeed promptly filed after review as discussed and was acknowledged as accepted by the IRS on 6/ The confirmation of this is attachedThese notices are an auto generated confirmation from the IRS and it takes them up to hours to generate this confirmation to us after the electronic submission, these are emailed to the taxpayers automatically once the IRS returns acknowledgement We apologize for any inconvenience incurred and would like to confirm the returns have been filed, the refund came in business days after the return was accepted and the entire tax preparation fee was waived Please feel free to contact my office anytime at *** if there are any other questions or if we can be of any further assistance Thank you!

My clients were advised at the time that they provided their documents that the amended returns would be done after the current year tax season was over and the projected timeline was May. I had unexpected family emergencies right at the very end of April which required both of my parents to
be in the hospital in emergency surgery. I put out an updated voicemail greeting and email response to let clients know that I was away unexpectedly and that I would be away for at least a couple of weeks to attend these matters. The very first moment I returned to my office I received my voicemails and emails, none of which were for any customer service matters as they were mostly telemarketing calls and the like since I had completed all of my work to all of my clients' satisfaction prior to leaving the office. The only exception was in regards to my clients Judith and Christian to whom I IMMEDIATLEY responded as they requested and overnighted their documents to them as well as thanking them for their patience and apologizing for the delay due to the extenuating circumstances. Their documents have been delivered to them. The matter has been resolved but if you should need any further information or have any other questions, please feel free to contact my office ***. Thank you. A copy of the email is below:Hello ***, I have just returned to my office and have received your messages. I thank you for all your patience during this difficult time, we had a lot of complications after my father's emergency heart surgery. I am overnighting your documents to you today. You should receive them tomorrow. I apologize that the timing and scenario that has occurred has made things stressful for you and that I have not been able to provide my level of service that I strive so hard to excel at above all others. If I can be of assistance at any point in the future, please feel free to contact me anytime. You are also welcome to print this email and provide with your written responses to the IRS or FTB as my written acknowledgement of delay on my part due to extenuating circumstances. Your tracking information is below:Shipping Address Package Info Service Label Number (of 1) * *** * *** *** *** **
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***Again, thank you for your patience.Warm Regards, *** ***MY TAX ANGEL*** * *** *** *** ***
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I am rejecting this response because: I feel she could have done a better job  communicating. We had a extreme time sensitive papers and because of the delay we have  penalties. I also took a day off work because I went to her office in Tracy because I was getting worried. I thought that she just up and left with my documents. The receptionist told me she would sometimes see her coming in after hours. All I wanted was my documents to find help somewhere else. I am glad that I have my documents now but I don't feel it should have took over a month to get them back. I know family issue are important, but I have a family too.

Revdex.com:
I confirm that the returns were filed as promised, and I accept the resolution.

Hello [redacted], I have received your message and just left you a voicemail.  I was out of the office as we normally take some time off after the main tax season is over.  I apologize for the delay, I had advised our front desk to contact me if necessary while I was out.  Upon returning...

I've received your message.  I'll to contact you again shortly and will do my best to make sure we resolve this right away.  Thank you.