Mountain Mikes Pizza

Complaint: I am rejecting this response because: the package was delivered you your company & then returned by your company, therefore shipping costs to return these items need to be paid by your companyI won't be paying for shipping twice\Kindly forward the shipping return label & I can send the collars back.Thanks

I am sorry that our Canada customers are not able to use our numberWe do suggest that they call ###-###-#### Monday thru Friday am to pm pacific standard timeAs far as the return goes I have tracked the customers tracking number and it shows that the package was delivered to Colorado not
Ventura CaliforniaWe did not get the return at allIn order to get a refund the product does need to be returned to us within days from the date of purchaseOur return address isHigh tech pet ProductsOnce the item is checked in and returned a refund will be issued back to the customers account

I have been in contact with this customer since they did a chargeback on the account and the product was not returnedON January 9th I emailed the customer and informed them if they want a refund that the product needed to be return within our day refund policyThe product was returned January
27th and a refund was issued since the customer had a open chargeback caseSince the case has been closed and a refund has been issued

Typically when a customer doesn't get a return label they let us know within 48 hrs. We do advise them that the label is sent from FEDEX to the email address we have on file. It did take this customer just under 2 weeks to let us know she didn't get the label. Which used up her return time since which is 90 days from the date of purchase. she purchased the product in January and here is it June which is far beyond the refund period. The app for this product is up and running since we did need to fix some items on the app feature. At this time is the customer is beyond the refund period we can only offer a store credit since the product was not returned within the time frame we advised the customer. The customer also has the option to get a replacement since we offer a 1 year warranty for our product.

I am sorry but we do not send return labels to our Canada customers since our website states we can only send return labels for us customers. Once again by the tracking information you provided it shows that the product was not delivered. The product stopped in transit in Calgary AB. The product never reached Ventura Ca nor was it delivered to our company. We can not offer a refund for a product that has not been returned. I have copied the link from Canada post so you can see that the item you tried to ship us never reached Ventura CA.The last update from the Canada post shows that it was checked in in Calgary AB on 5-5-154-10 business days In Transit Expected delivery4-10 business days xThis is the most up-to-date information available. Check back for updates or sign up for email notifications History Email Notifications: Sign up | Remove Date : 2015/05/05Time : 23:38Location: CALGARYDescription: Item processedAdditional Information: Retail Location: Signatory Name: Date : 2015/05/04Time : 20:45Location: RICHMONDDescription: Item processedAdditional Information: Retail Location: Signatory Name: Date : 2015/04/05Time : 20:02Location: USORDA,USADescription: Item has arrived in foreign countryAdditional Information: Retail Location: Signatory Name: Date : 2015/04/05Time : 16:31Location: USORDA,Description: International shipment has arrived in a foreign countryAdditional Information: Retail Location: Signatory Name: Date : 2015/04/04Time : 12:58Location: CALGARYDescription: International item being forwarded to destination countryAdditional Information: Retail Location: Signatory Name: Date : 2015/04/02Time : 18:45Location: CALGARYDescription: Item processedAdditional Information: Retail Location: Signatory Name: Date : 2015/04/01Time : 16:05Location: CALGARYDescription: Electronic information submitted by shipper. Additional Information: The shipper has created a shipping label for this item and has sent us electronic information. However, if no additional updates are showing in Track, it means we have not yet received the item. We will start tracking the item once it is provided to us.Please note that this scan event is recorded in Eastern Time (ET). All other events are displayed in their local time zone.Retail Location: Signatory Name: Date Time LocationDescriptionRetail LocationSignatory Name2015/05/0523:38CALGARY, ABItem processed 01[redacted]5/05/0**0:45RIC[redacted]D, BCItem processed 01[redacted]5/04/0520:02[redacted]DA,USAItem has arrived in foreign country 431116:31USORDA,International shipment has arrived in a foreign country 43[redacted]15/04/0412:5[redacted]ARY, ABInternational item being forwarded to destination country 8[redacted]5/04/0218:45[redacted]RY, ABItem processed 01[redacted]5/04/0116:05[redacted]RY, ABElectronic information submitted by shipper. The shipper has created a shipping label for this item and has sent us electronic information. However, if no additional updates are showing in Track, it means we have not yet received the item. We will start tracking the item once it is provided to us.Please note that this scan event is recorded in Eastern Time (ET). All other events are displayed in their local time zone.

Complaint: 10346368
I am rejecting this response because: 1. I have communicated with [redacted], Liz, and now [redacted] regarding the Android App. Frequent promises of it becoming available have now been replaced by "It will never work on your device."[redacted] asked me to communicate with [redacted] regarding the APP with a view to "Testing and working with the APP and we are looking for people to test it." Even though at the time he knew it could not be possible because it was never going to work on my version. However, I presumed that the APP was still being developed with a view to work on my device, so I agreed to accept the offer of yet another interim replacement Express Collar.2. High Tech Pet did send me a replacement interim Express Remote Collar (No. 2) and this unit does indeed work. Yet it is cumbersome and not what I wanted, but I agreed to accept it and use it while the company worked on the Android app for the Bluefang Collar. After communicating with [redacted], it has become clear that the company only intends for the APP to be available to specific devices/software and NOT ALL ANDROID DEVICES, which sadly includes my smart phone.This means, I would have to purchase an new, expensive smart phone in order to use the collar. This in fact has been the case since the date of purchase. Bottom line is, I was mislead to believe I purchased something that was going to work with my Android device, I was continually promised that it WILL become available to me, but in fact, will clearly NEVER be available.3. After several attempts to tempt the company into updating their website regularly to inform potential customers of the restrictions with the Android App they still persist in offering the product(s) while stating "Works with iPhone and Android." This was, and still remains unacceptable to me.Although the company has attempted to satisfy me with an alternative product, which in the interim I am grateful for, it appears they would rather attempt to appease me with such methods while trying to cover up they fact that have mislead me, and possibly others, and continue to do so with their current marketing. I will be satisfied when HightechPet foward me a compatible Android Device, at their own expense, that will run their Bluefang App so I can use the product I purchased from them, in good faith, one month ago. If they are willing to do this, I will be satisfied and willing to work with their tech department (As suggested by [redacted]) to test the app and any future apps.
Regards,
[redacted] Attached: Website as of 12/19/14 and original page at time of purchase. Neither giving indication of restrictions regarding Android App.

Complaint: 11463370I am rejecting this response because:
The presentation of the information on the website is grossly misleading
Regards,[redacted]

Complaint: 11607436
I am rejecting this response because: The product had not been working since April.  I have family memebers that tried to use the product on their phone because it wouldn't work on my phone.  The App is complete garbage, as stated by many testimonials on the google play store, where  you download the app for the fence.  So, the company can put out a product like this, rip off the customer?  The app is the heart and soul of the product, when it's not working, you can not use any of the components or devices on the 3-in-1 super collar.  The attachment is the link to a website that "[redacted]" Customer service sent me to try and get the app up and working.  I told her that I would like to keep the product if the app would work so I tried using the link to get the updated software and went through the steps many times, on many different phones to try and get it to work.  The app is garbage, as you can see by the reviews (Attached), and the product is garbage.  So I do not want a "Store Credit" from this company, I would like my money back and they can keep their paper weight because that's all this collar is good for.
Regards,
J[redacted]

Complaint: 10614671
I am rejecting this response because: the package was delivered you your company & then returned by your company, therefore shipping costs to return these items need to be paid by your company. I won't be paying for shipping twice. \Kindly forward the shipping return label & I can send the collars back.Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10997818, and find that this resolution is satisfactory to me.
Regards,
J[redacted]

I am sorry that the customer has had issues getting his bluefang system up and going. The app did take longer then expected to get up and going since not all android phones are the same. We needed to make an app that would work for all android phones. We do have the android app ready for use and the...

customer has been contacted in regards to this matter.

We have been in contact with this customer since June 30th 2016  on that date the customer was not happy with the product and he informed us that he will be returning the product for a refund. On that date he was also informed of our 90 day refund period. This information is also listed on...

our website under our warranty and refund policy. The customer called again on July 13 th and spoke with our customer service team again and he mentioned he wanted a refund. At that time we informed the customer since his product was not returned to us before july 9th he was not eligible for a refund. We could only offer store credit since his original purchase date was April 9th 2016 and the product had not been returned by july 9th 2016 which is the 90 day refund period. We are deeply sorry that the product did not work as needed for this customer. However we can not offer a refund for a product that was never returned. As of today August 3 2016 the product has not been returned.

Complaint: 11443515
I am rejecting this response because:Please note that we did not receive the return package label and information until May 19 via email which was after my last phone call to them on May 12 thus that is why they did not receive the item.  I worked with the company for a month in an attempt to troubleshoot and resolve the technology glitch but it was to no avail.  I was also yelled at by office staff by the name of Heather.  You have to understand I loved the product because it stopped my dogs barking, kept her in her yard and we could train her until it stopped working.  When it stopped working my dog barked and was no longer contained to our yard. The company has a product that worked but no longer works due to the app update in April.  When I called the company again because the new collar they sent me in an attempt to troubleshoot stopped working after 3 days of use.  On May 12 I was the one that notified them that the application for the collar was no longer on the google app store.  The product is now defective and unusable without the application available.  I believe  they are selling a fraudulent product that other entities need to look into.  The product will be mailed 5/25/16 as we were gone over the weekend and unable to ship the package back to them.
Regards,
[redacted]