Mountain Moving & Storage of Santa Fe

I am sorry that the [redacted] s were not satisfied with the resolution that we offered themA wrong turn was taken, but I was on paved roads the entire time and I was not traveling at a high rate of speed, or haphazardlyThe customer has a choice of what insurance coverage they would like and on separate occasions the signed for the cents per pound per article At the time of delivery I did not ever state that we would cover the entire cost of the repair for your claimI advised you that you only had cents per pound coverage (which the [redacted] s are claiming that I did not due.) The terms of the per pound per article option are also on the signed Bill of LadingOn your claim form the [redacted] s stated that the table weighed approximately lbsat the cents per pound per article option, the total amount due to them would have been $108.00, however we value all of our customers and their belongings, so to try and offset some of their expense we sent them a check for $200.00, which is almost double the amount that we are obligated to pay I have been driving for our company for over years and I have never had a damage claimI apologize again for the damage that occurred to your table, but nothing else was damaged, which could have happened had I been driving carelesslyThe road taken was paved and recommended by many people as well as MapQuestThe Cargo was tied in and never shiftedThe [redacted] s are not being honest about me not telling them about the cents per pound per article option on their Bill of Lading I feel that we were more than fair with our claim payment to settle the claim in fullPossibly had they had the repair done in their area, rather than sending it to Portland the $that we sent them would have covered more of the expenseThere were several antique stores in the area that could have helped facilitate the repair, rather than paying over $for transportation Again we are sorry that the [redacted] s are not satisfied with the offer we made, but we will stand by our decisionAttached there are more documentsOne is showing the amount of Full Value protection that they could have purchased, and the other document is a copy of their signed Order for Service showing that they wrote in cents per pound per article