Mountain-n-Plains Inc

To Whom it May Concern,Please review the attached legal document the Ms*** signed and agreed toIt clearly outlines that it was Ms***'s responsibility to handle the deposit with the incoming roommateI have personally discussed this with her on several occasions. The deposit funds
are not refunded by MNP until ALL parties vacate the premisesSincerely, Dian R***Broker Associate Property Manager

To Whom it May Concern,
Please review the attached legal document the Ms*** signed and agreed toIt clearly outlines that it was Ms***'s responsibility to handle the deposit with the incoming roommateI have personally discussed this with her on several occasions.
The deposit funds are not refunded by MNP until ALL parties vacate the premisesSincerely, Dian R***Broker Associate Property Manager

To Whom it May Concern,
Attached is a copy of Ms***'s leaseIt states any monies received by MNP "may first be applied to amounts due other than rent" i.eutilities, late fees, etc. Ms*** receives a statement from MNP every month with the balance due. These statements
are mailed to all 500+ of our properties that have a credit or a balanceThe attached payment ledger shows the charges are clearly outlinedSincerely, *** ***Broker Associate Property Manager

Complaint: ***
I am rejecting this response because:
I would like to obtain the real estate license number for Mountain - N - Plains
Regards,
*** ***

To Whom it May Concern,MNP is in receipt of Revdex.com complaint filed by Mr. [redacted] regarding his security deposit return.  Attached is the cover letter that Mr. [redacted] received with his deposit refund stating that any disputes regarding charges must be outlined in writing.  This...

allows MNP time to obtain all records/photographs to research the complaints. If Mr. [redacted] would like to submit his concerns in writing we will see that they are addressed a timely and efficient manner. Please understand, MNP does not own the properties we rent.  We stand no benefit from withholding funds from any deposit return. Sincerely, MNP, Inc.

Complaint: [redacted]
I am rejecting this response because:
I am rejecting this response because the roommate on the lease that I was to wait to move out to get my deposit back, has since moved out. Thus, the contract that was for 2014 has been completed due to its terms. I have the email from [redacted] stating she moved out thus no longer on the lease. 
Regards,
[redacted]

To Whom it May Concern,Attached is a copy of Ms. [redacted]'s lease. It states any monies received by MNP "may first be applied to amounts due other than rent" i.e. utilities, late fees, etc.  Ms. [redacted] receives a statement from MNP every month with the balance due.  These statements are mailed...

to all 500+ of our properties that have a credit or a balance. The attached payment ledger shows the charges are clearly outlined. Sincerely, [redacted]Broker Associate Property Manager

To Whom it May Concern, The property has had several roommate changes.  The legal docs outlining the transfer of occupants are confidential and cannot be attached in this response. The deposit will remain on file with MNP until ALL parties have moved out. This has not happened yet. Roommates have come and gone but the original lease is still in place along with the deposit that was placed on the property at time of original move in. All roommates transferred deposits between themselves as outlined in the agreement without any issues. Had Ms. [redacted] handled the deposit as outlined on the legal binding contract, she would have received her portion of the deposit from the incoming roommate. Sincerely, Dian R[redacted]Broker AssociateProperty Manager

Complaint: [redacted]
I am rejecting this response because:I would like to obtain the real estate license number for Mountain - N - Plains.
Regards,
[redacted]

This is a TERRIBLE company, do not use them!!

Every month we have billing issues; they either bill us too much, not enough, or not at all. When you call to get it fixed their employee Shelley tells you that she's already been there all day and she's too tired to look into it today (she actually said this to me!).

We are in an older building and frequently have issues (not their fault), but they are slow to respond if they even respond at all. The owner Justin is very nice and promises that he'll get everything taken care of, but he never does. We had a water leak after the last big snow storm and had water damage on our ceiling, floors, and copier machine. It's been TWO MONTHS and nobody has even bothered to come look at anything and Justin is no longer returning my calls or emails.

It's very disappointing considering we pay a lot of money for our 3 units each month.

Avoid this company!!

To Whom it May Concern,MNP is in receipt of Revdex.com complaint filed by Mr. [redacted] regarding his security deposit return.  Attached is the cover letter that Mr. [redacted] received with his deposit refund stating that any disputes regarding charges must be outlined in writing.  This allows MNP time...

to obtain all records/photographs to research the complaints. If Mr. [redacted] would like to submit his concerns in writing we will see that they are addressed a timely and efficient manner. Please understand, MNP does not own the properties we rent.  We stand no benefit from withholding funds from any deposit return. Sincerely, MNP, Inc.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because the roommate on the lease that I was to wait to move out to get my deposit back, has since moved out. Thus, the contract that was for 2014 has been completed due to its terms. I have the email from [redacted] stating she moved out thus no longer on the lease. 
Regards,
[redacted]