Complaint: [redacted] I am rejecting this response because:I am rejecting this response because the roommate on the lease that I was to wait to move out to get my deposit back, has since moved outThus, the contract that was for has been completed due to its termsI have the email from [redacted] stating she moved out thus no longer on the lease Regards, [redacted]
To Whom it May Concern,Attached is a copy of Ms***'s leaseIt states any monies received by MNP "may first be applied to amounts due other than rent" i.eutilities, late fees, etc Ms [redacted] receives a statement from MNP every month with the balance due These statements are mailed to all 500+ of our properties that have a credit or a balanceThe attached payment ledger shows the charges are clearly outlinedSincerely, [redacted] Broker Associate Property Manager
To Whom it May Concern,MNP is in receipt of Revdex.com complaint filed by Mr [redacted] regarding his security deposit return Attached is the cover letter that Mr [redacted] received with his deposit refund stating that any disputes regarding charges must be outlined in writing This allows MNP time to obtain all records/photographs to research the complaintsIf Mr [redacted] would like to submit his concerns in writing we will see that they are addressed a timely and efficient mannerPlease understand, MNP does not own the properties we rent We stand no benefit from withholding funds from any deposit returnSincerely, MNP, Inc
Complaint: [redacted] I am rejecting this response because:I would like to obtain the real estate license number for Mountain - N - Plains Regards, [redacted]
To Whom it May Concern, The property has had several roommate changes The legal docs outlining the transfer of occupants are confidential and cannot be attached in this responseThe deposit will remain on file with MNP until ALL parties have moved outThis has not happened yetRoommates have come and gone but the original lease is still in place along with the deposit that was placed on the property at time of original move inAll roommates transferred deposits between themselves as outlined in the agreement without any issuesHad Ms [redacted] handled the deposit as outlined on the legal binding contract, she would have received her portion of the deposit from the incoming roommateSincerely, Dian R [redacted] Broker AssociateProperty Manager
This is a TERRIBLE company, do not use them!! Every month we have billing issues; they either bill us too much, not enough, or not at all When you call to get it fixed their employee Shelley tells you that she's already been there all day and she's too tired to look into it today (she actually said this to me!) We are in an older building and frequently have issues (not their fault), but they are slow to respond if they even respond at all The owner Justin is very nice and promises that he'll get everything taken care of, but he never does We had a water leak after the last big snow storm and had water damage on our ceiling, floors, and copier machine It's been TWO MONTHS and nobody has even bothered to come look at anything and Justin is no longer returning my calls or emails It's very disappointing considering we pay a lot of money for our units each month Avoid this company!!
Complaint: [redacted] I am rejecting this response because:I am rejecting this response because the roommate on the lease that I was to wait to move out to get my deposit back, has since moved outThus, the contract that was for has been completed due to its termsI have the email from [redacted] stating she moved out thus no longer on the lease Regards, [redacted]
To Whom it May Concern,Attached is a copy of Ms***'s leaseIt states any monies received by MNP "may first be applied to amounts due other than rent" i.eutilities, late fees, etc Ms [redacted] receives a statement from MNP every month with the balance due These statements are mailed to all 500+ of our properties that have a credit or a balanceThe attached payment ledger shows the charges are clearly outlinedSincerely, [redacted] Broker Associate Property Manager
To Whom it May Concern,MNP is in receipt of Revdex.com complaint filed by Mr [redacted] regarding his security deposit return Attached is the cover letter that Mr [redacted] received with his deposit refund stating that any disputes regarding charges must be outlined in writing This allows MNP time to obtain all records/photographs to research the complaintsIf Mr [redacted] would like to submit his concerns in writing we will see that they are addressed a timely and efficient mannerPlease understand, MNP does not own the properties we rent We stand no benefit from withholding funds from any deposit returnSincerely, MNP, Inc
Complaint: [redacted] I am rejecting this response because:I would like to obtain the real estate license number for Mountain - N - Plains Regards, [redacted]
To Whom it May Concern, The property has had several roommate changes The legal docs outlining the transfer of occupants are confidential and cannot be attached in this responseThe deposit will remain on file with MNP until ALL parties have moved outThis has not happened yetRoommates have come and gone but the original lease is still in place along with the deposit that was placed on the property at time of original move inAll roommates transferred deposits between themselves as outlined in the agreement without any issuesHad Ms [redacted] handled the deposit as outlined on the legal binding contract, she would have received her portion of the deposit from the incoming roommateSincerely, Dian R [redacted] Broker AssociateProperty Manager
This is a TERRIBLE company, do not use them!! Every month we have billing issues; they either bill us too much, not enough, or not at all When you call to get it fixed their employee Shelley tells you that she's already been there all day and she's too tired to look into it today (she actually said this to me!) We are in an older building and frequently have issues (not their fault), but they are slow to respond if they even respond at all The owner Justin is very nice and promises that he'll get everything taken care of, but he never does We had a water leak after the last big snow storm and had water damage on our ceiling, floors, and copier machine It's been TWO MONTHS and nobody has even bothered to come look at anything and Justin is no longer returning my calls or emails It's very disappointing considering we pay a lot of money for our units each month Avoid this company!!