Dear Mrs [redacted] , Thank you for bringing this to our attention We take pride in all aspects of our business and always make strong efforts to improve in anyway we can While there is absolutely no excuse for miss-billing a medical procedure, we do make human mistakes We had an old *** plan in your chart, and our billing company in error, still had that marked at your primary insurance I have since corrected that error, billed ***, and the amount you were quoted and paid prior to our delivery (which is our policy due to cost of our equipment) has been applied correctly to your account Your [redacted] deductible had not been met, and therefore that amount you paid covered the expense of your out pocket for the test and will be applied to your deductible I apologize for any confusion and inconvenience this may have caused you
Dear Mrs [redacted] , Thank you for bringing this to our attention We take pride in all aspects of our business and always make strong efforts to improve in anyway we can While there is absolutely no excuse for miss-billing a medical procedure, we do make human mistakes We had an old *** plan in your chart, and our billing company in error, still had that marked at your primary insurance I have since corrected that error, billed ***, and the amount you were quoted and paid prior to our delivery (which is our policy due to cost of our equipment) has been applied correctly to your account Your [redacted] deductible had not been met, and therefore that amount you paid covered the expense of your out pocket for the test and will be applied to your deductible I apologize for any confusion and inconvenience this may have caused you