Mountain State Oral & Maxiofacial Surgeons

In response to your letter dated 06/29/l am supplying the dates that statements and letters both were mailed to the patient informing them of their account balanceStatements
are automatically sent from our computer days past the date of service so the patient should have started receiving notices about their account before their insurance actually paid usThe last payment from their insurance company was received in our office on 03/03/In all we have sent the patient statements and lettersI have also attached an itemized statement showing when insurance payment was received as the patient is disputing this as wellStatements sent to the patient on 12/26/14, 01/29/15, 02/26/15, 03/26/15, 03/30/(with letter attached), 04/30/and 05/12/ Letters weresent to the patient on 3/30/15, 05/12/and 05/21/As the patient stated in her complaint, we did verify her address and it was correct with our files so I can't explain why she has not received any of our notices? The account was referred to the collection agency on 05/28/The patient states she has never received any notice from our office but she has attached a letter to this complaint from us? Our collection practice is to send the patient statements after their insurance paysIf no response or payment is received from the patient then the account is reviewed and placed with our collection agencyWe attempted to notify the patient on occasions after their last insurance payment of their account balanceI feel we did our best to notify them of the debt.
If I can be of further assistance please feel free to contact me at ***