Mountain States Health Alliance

They still say we owe a bill that was paid over months ago They were sent a copy of canceled check over months ago and admit receiving it Date of service was 01/25/Bill was paid Feb., Copy of canceled check was faxed by [redacted] on April 1, MSHA admits receiving itI called numerous times over past months and was always told, "It's being researchedGive it a couple more weeks." It never isIt was only for $27.22, thank goodness, but I shouldn't have to pay it twiceI think they have had long enoughI have excellent credit and I don't want it ruined They say they won't send to collections because it is pending researchBut I have to remember to call every weeks about it, because the hold on it expires

approved 100% financial assistance Octsent to revenue recovery Nov1, Called msmg to fix & requested delete from credit report Msmg was called and informed that bill was sent saying referring to collections if not paid Informed them of 100% financial assistance granted to cover all bills from 07/20/tthru August for Msmg Lebanon bills to correct this error in their part re: 100% assistance given October 2015, yet Msmg sent bills included in this billing time period and service from Msmg Lebanon to revenue recovery November 1, Asked to please have this removed from credit report where still showing as open collection items To date as if Nivember this still has not been removed as requested by me from Msmg corporate billing office Please have this removed from my credit reports immediately, it has been a year since requested to correct and remove

Mountain States has accepted a payment in full for a 10% discount and confirmed twice that I was paid in full, but called 9/8/asking for payment Mountain States' billing department practices fraudulent practices and I would like to make a complaint I had some outstanding bills from CT Scans in a row at their Abingdon, VA hospital JMHI called to see if they would give me a discount on 8/19/for paying by credit card in full and I was told that she would check with her supervisorShe confirmed it with her supervisor that it was fine and took my payment in full with the 10% off the amount Not a week later, I get a call from her on 8/26/saying "I still owe the discount she had given me." I asked to speak to her supervisor who confirmed I COULD have the discount and that all I owed was $and I was paid in full I paid and thought all was good Now today, 9/8/16, I get another call that I still owe more money after I have been told twice I was paid in FULL I was

I asked the representative if I could save by paying the account in full I was told yes %, so I paid the 90% The representative said it would take a couple of days to clear the balance When I continued to be billed, I called back and was told that I was misinformed and they would not honor this commitment I was told they record every call but will not go back and review the recording Account_Number: ####

Entered into a payment agreement with company which started in Jan of this year, have not missed payment was served judgment papers today
Entered into a payment agreement which started in Jan of for per month I have not missed any payments and today I received court papers they are wanting to get a judgement against me incase I default in agreement I thought you couldn't do this if making agreed monthly payments If I was able I would pay this in full now but my husband has leukemia and there isn't the income to do so But I am making the agreed upon monthly payments

have been trying to get my account paid in full since april 28,2018.I paid up front for my wifes surgery.They keep sending bcbs the codes wrong.WE have called bcbs and ballad at least times trying to get this resolved.Ballad keeps giving us the same answer,call back in about weeks.Bcbs says that ballad owes us a full refund since we have our out of pocket maxpaid upDo we need to keep calling for several more years.I will never deal with them ever again if possigle.Welmont made the worst mistake possible by merging with mtstate
Product_Or_Service: surgery
Account_Number: XXXXXXXX

*** *** filed a procedure using the wrong code I was told I would have expense, but was billed over $2,Multiple calls, no resolution
On August 3, I had sterilization surgery at *** *** *** *** was my surgeon The billing lady at his office said my insurance covered this procedure at 100%, even at the hospital I received a bill from MSHA for $2,(account number XXXXXXXX) I have called customer service at MSHA (twice I did not give my personal infomration, I was asking for the escalation department) times They keep telling me that they will send it to their "research department" That department ends up saying that the amount is my responsibility I called my insurance company and they said that the procedure code submitted by MSHA did NOT match the procedure code sent by the GYN office, and that MSHA needs to resubmit it I called *** at Dr*** office and she even called MSHA Still no resolution I called last week to MSHA an

I asked the representative if I could save by paying the account in full I was told yes %, so I paid the 90% The representative said it would take a couple of days to clear the balance
When I continued to be billed, I called back and was told that I was misinformed and they would not honor this commitment I was told they record every call but will not go back and review the recording
Account_Number: ####

These two bills were insured by Medicare and Anthem 65; however, this medical group failed to file the insurance within the one-year time limit I was not notified that I owed this bill until July my husband deceased on May 4, I called MSMG Family several times with no resolution
I called Anthem representative on 10/25/and a three way conversation was set up with MSMG and we were told that MSMG had never filed a claim for these The Anthem representative told MSMG to refile the claim and it would be reviewed; however, it would likely be rejected The MSMG representative did not refile to claim
I have been billed each month and in the latest bill was told I was being turned into collections I wrote a detailed letter to MSMG with all of the above information from Oct, Nov, and December with NO response except statements with the December one stating this bill would be turned into collectionsI can provide all copies of information regarding this c

approved 100% financial assistance Octsent to revenue recovery Nov1,
Called msmg to fix & requested delete from credit report
Msmg was called and informed that bill was sent saying referring to collections if not paid Informed them of 100% financial assistance granted to cover all bills from 07/20/tthru August for Msmg Lebanon bills to correct this error in their part re: 100% assistance given October 2015, yet Msmg sent bills included in this billing time period and service from Msmg Lebanon to revenue recovery November 1, Asked to please have this removed from credit report where still showing as open collection items To date as if Nivember this still has not been removed as requested by me from Msmg corporate billing office Please have this removed from my credit reports immediately, it has been a year since requested to correct and remove

They still say we owe a bill that was paid over months ago They were sent a copy of canceled check over months ago and admit receiving it
Date of service was 01/25/Bill was paid Feb., Copy of canceled check was faxed by *** *** on April 1, MSHA admits receiving itI called numerous times over past months and was always told, "It's being researchedGive it a couple more weeks." It never isIt was only for $27.22, thank goodness, but I shouldn't have to pay it twiceI think they have had long enoughI have excellent credit and I don't want it ruined They say they won't send to collections because it is pending researchBut I have to remember to call every weeks about it, because the hold on it expires

Requested detailed summary of hospital bill weeks ago and still haven't received it Getting duplicate bills that have already been paid
Requested detailed summary of hospital stay 2/24/to 2/25/16, ER visit on 2/23/ Requested weeks ago and have yet to receive Getting duplicate bill that has already been paid Sent in copies of receipts after calling billing department on 5/2/ Employee was rude and condescending I want detailed summary to avoid unnecessary charges seeing that they're billing practices are unreliable at best

Radiology service
after the MRI was completed,the technician said,It did not turn out because of all the hardware, So I go to my next appointment with Dr,he said the MRI was useless to ,he could not see enough to determinant what to do and would have to go in
surgertly to determan what to do
So here is my complaint first the technician should have ask me if he,or contact the DR.if he should continue with the MRI,so here I am stuck with a &bill for a MRI that was no use to anybody,you know I am on social security
and have to watch what I spend,I should have never been charged in the first place,for something that could not be used
By the way I pay'd the bill.Hopefully you understand my position and issue a refund

Took money from bank account without permission
I admit to owing MtStates a sum of money for the delivery of my daughterI set up a payment arrangement and had the amount directly drafted from my accountI took this action to ensure that I would not forget to pay the bill every monthOne year later I had a surgery and owed an additional amountMtStates agreed to combine my bills together and give me one amount to pay every monthI agreed to these terms but requested we change the bank account we draw the money from, since I was planning to close out the older accountI withdrew my consent to use the original account during this conversationThe new account information was given to MtStatesI received a total of 3-more phone calls over the next few days from MtStates in reference to the payment arrangementEverything from: we are going to have to take the payments out in separate payments to let me see if I can fix this account issue
Meantime I purchase a piec

Mountain States has accepted a payment in full for a 10% discount and confirmed twice that I was paid in full, but called 9/8/asking for payment
Mountain States' billing department practices fraudulent practices and I would like to make a complaint I had some outstanding bills from CT Scans in a row at their Abingdon, VA hospital JMHI called to see if they would give me a discount on 8/19/for paying by credit card in full and I was told that she would check with her supervisorShe confirmed it with her supervisor that it was fine and took my payment in full with the 10% off the amount Not a week later, I get a call from her on 8/26/saying "I still owe the discount she had given me." I asked to speak to her supervisor who confirmed I COULD have the discount and that all I owed was $and I was paid in full I paid and thought all was good Now today, 9/8/16, I get another call that I still owe more money after I have been told twice I was paid in FULL I was