Mountain Top Motor Co

Initial Business Response / [redacted] (1000, 11, 2015/08/20) */ The customer called to schedule a test drive for the toyota tacoma pickup a few days before the saleThe truck was represented as wear condition with low miles and runs excellentwhen the customer arrived to the lot he did a walk around with the truck, checked under hood, under vehicle, and so forthAlso took it on a test drivehe was interested and a sale price was negotiated, he was happy and took the truck home later that nighta few days later he called and found some light rust on the roof of the truck and demanded we take it backthe truck is years old and been in the Midwest its whole life so rust is commonWe ended up having a body shop repair the roof and [redacted] agreed to pay half of the repairhe came in a picked the truck up, shook hands and all seemed to be fineWe strive for customer satisfaction here at Mountain top motor coWe realized he liked the vehicle so we did the repair for him and also in an immediate manner to get him back on the roadAnd the response to the complaint for selling the truck for (twice its market value)It is a toyota tacoma srxtra cab with TRD off road package68xxx original milesWith options its NADA retail value is $12,( within a few hundred dollars of what was paid for the truck)CARFAX shows owner and no accidents and adds $to the retail value based on previous ownershipThe truck also lasted only days on the lot and we received numerous phone calls on the truck even after the sale Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/08/20) */ I have only had the truck for about weeks now and the following have failed on the truck, the battery died and had to be replaced at my own cost, the hand brake has failed and needs replacement, the head light bulb went out and needs to be replacedI have to do this all at my expenseThe dealer did not perform any inspection of the vehicle and sold it to meThings are slowly and steadily failing on this truckI had asked for returning the vehicle within hours of purchasing and the dealer asked for a % restocking fee/ $ They made tall promises about the value of the vehicle when most reputable sites will show that they have sold the vehicle to me for twice the market priceif they are responsible they should have fixed issues on the vehicle before saleI am paying for their negligence and advertising

This letter is in response to Mr [redacted] ’s complaint toward our dealershipWhen he purchased the vehicle, he wanted a few small repairs done which we attended to accordinglyOn top of that we had the vehicle re-inspected for him at **S automotive after the sale on 12/16/16, a local Missouri inspection stationThe truck was originally inspected on 9/29/at [redacted] in Elsberry, MOSo, to our knowledge everything was fine with the truckHe states that an ABS light came on the next day, however, it was never brought to my attention nor did he ever bring the truck up here to bring it to anyone’s attentionAttached with this is a signed and dated Buyers Order showing a 30-day warranty covering the vehicle’s powertrain componentsSix months later he brings his truck to **S Automotive with a complaint that the brakes are giving him troubleHe demanded that we take care of all repairsWith this being well outside our 30-day window, and not to mention, not powertrain related, we would not be able to help him with his requestHowever, to avoid having an unhappy customer I did ask the shop owner at **S if he would discount the labor rate to help [redacted] out, also, all the parts that needed repairs were taken care of by us as they were under a manufacturer’s warranty from where we purchased themI called the supply stores and retrieved the receipts so that the parts could be taken care of at no cost to himHe then came into out dealership and threatened me by saying that I needed to pay the labor as well “or else”, He then leftWe help people that have issues with their vehicles all the time if they are inside a 30-day windowBut with this happening six months after the sale, we feel that we are not responsible