Mountain View Chevrolet

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Contact Name and Title: [redacted] F&I DIRECTOR Contact Phone: XXX XXX XXXX Contact Email: [redacted] @mountainviewchevrolet.com Hi my name is [redacted] and I'm the finance director @ mountain view Chevrolet as a response to your complaint we did process your warranty refund we sent a check for $ to your lienholder on 08/14/ sorry for the inconvenience but cancelations take to weeks to process I'm emailing you a copy of the check and also a copy of the blue book so you can provide to the gap company

Initial Business Response / [redacted] (1000, 7, 2015/12/22) */ I appologize that you feel like you were misledVehicle does have a description of what it is equipped with "MSRP"That details all of the options and transmission that the car comes with Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes but the Vehicle doesn't have a the info to compare to other VehiclesThat is the job of the salesman who is trusted by the consumer to be "helped " and informed before making a decisionand "MSRP" stands for The manufacturer's suggested retail price (MSRP), list price or recommended retail price (RRP) of a product is the price at which the manufacturer recommends that the retailer sell the productwitch has nothing to do with your employees ability to not lie to make money

We do apologize for your experience, unfortunately we cannot refund your money but we will give you complimentary oil changesHopefully that is suffice which is worth more than $ Thank you,

I received a promotional letter in the mailBeing disabled and a single mother of I usually ignore themthis one was different it said that I had already won prizes there was a tv, aMac book, up to walmart card, and other cash prizes, the big prize being 15kI decided to go I had won prizes afteralland it wouldnt hut to look at a carI called before to verify again the info was correct and was given a appointment time to meet with a salesman and pick up my prizesof course I was not expecting much but even a tv would have been niceinstead what I got was a big fat nothingAfter talking to the salesman Sean Karr he went to get my prizes only to come back and tell me that the prize man had left an hour earlierNow tell me why have me, mind you I am disabled and had been in bed due to a major Fibro flare for almost a week, I also suffer from CRPS, PTSD, and POTS, So this was very painful for me to go mins away , I couldnt walk the lot bc of pain and was going to bring my son back until I was told my prizes walked out the door before I even got thereI was very upset and told Sean that this was bad customer service and there was no way now I would ever buy a car from a company that is not trustworthyas we were leaving he followed me out the door and continued to comment about how its not his faultI told him as a representative of Mtn view Chevy it was his face I delt with, He then said he was only telling me what he was told toI will continue posting this until I receive my gifts and they make this right and not with no sympathetic $Walmart cardthis is the absolute definition of advertisement

Initial Business Response /* (1000, 7, 2015/07/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yahoo.com
Customer came In and had several cars that she wanted to look at not sure if she is confused but she purchased a Nissan Altima from us for
$plus tax and licand she is stating that it should of been $That price is for a which we still have advertised for that priceEven though she purchased hers months ago
Used Nissan Altima
4dr Sdn IS
Mountain View Price : $15,
Nissan Altima Vehicle Photo in Upland, CA XXXXX
Initial Consumer Rebuttal /* (3000, 9, 2015/07/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The car that was advertised was a Nissan Altima for $not a and I knew exactly what I came to the dealership for and brought the copy of the vehicle I wantedMy sales guy *** took the printout of the Altima took me to walk around the lot to locate the car and we found the Altima in the service area being service and it was not available for me to test drive at the time I was there so we wrote up the contract anyway for the for $15,and then the next day *** called me and said that I would need to put the car in my daughter name in order to get a better deal and interest rate so the following day I brought my daughter and the old contract for them to discard and they wrote up a new contract and it was to be the same as prior but I was not in the room when my daughter was signing the contract which was to be identical to the one I had signed so I never bother to take a look at the contract until I received the registration on Saturday to make sure that I was charged the correct amount and that's when I notice that the cost of the car didnt matched the 1st contract otherwise I would have never contacted the dealership after all this timeI also would have never purchased a used altima for $when I can buy it new for $When I walked in I told *** my budget was $and he told me I was getting a great deal for under $on the altimaWhen I called *** on Saturday and reminded him that I was the customer that brought in the printout of the car I wanted her remembered who I was and said he didn't know that I wasn't given the Internet rate and would find out what happenThe only reason *** was my sales guy was he handled all of the Internet dealsAs I shared with *** yesterday the fair market value on Kelley Blue Book for a dealership on a used Altima is between $15k and $18k but reads $16,is fair purchase why would I pay $especially when KBB says if I purshase a brand new it would range $20k-$23k and fair purchase price is $21,Adrian and *** know that I know longer have the printout (as that was the 1st thing they asked me yesterday) so therefore they can say that the price was never $we never spoke of $that rate was never discussed with me and as I mentioned earlier the 1st contract they wrote up that I signed for the altima was $NOT $and the new contract was to be the sameAgain Mountainview needs to honor what was discussed and what was written up in the 1st contract and they need to refund me or the bank the difference of what was agreed uponI truly expect *** & Adrian to own up and do the right thing and make this right as Adrian told me that he was into this used car for $and I truly do not believe him as that would of meant that he paid way of the KBB price for the car and I'm sure he is not in business to lose money as this car is not worth what he is stating he paidI willing to negotiate a part of what I feel they should return but I'm not in the business to overpay for a car and lose money

In response
to the Revdex.com complaint #***, I have reviewed Mrs*** compliant in regards to the vehicle they
purchasedThe Carfax report showed no accidents on the vehicle at the time of
purchase and I ran a new Carfax and it still shows “no
accident” The dealership
uses Carfax to
provide to our customers a report that will show if a vehicle has been in an
accident, they are well known reputable company. I do advise the customers to have a 3rd
party examine the vehicle, however, I did not say it was Mrs*** fault if
they did not have the inspection done.
We did not misrepresent the vehicle, we ran a report prior to sale of
the vehicle by a reputable company.
I suggested
to Mrs*** to bring the vehicle in, however, she refused. *** *** General Manager

I am rejecting this response because:
How can a Chevy Deanship tell me to take it for a second option? Who would be better to verify a Chevy than Chevy deanship ? That response is ridiculousPlus I brought my truck in service a week after having it because my dash was shiftedThey just brushed me off and replace the radio without an explanationThey knew all along that my truck was in accident and completely committed fraudI have already contacted a lawyer about this matter and they are taking my case with no hesitation

Per the Service Manager we are issuing the customer a check for $

CUSTOMER CAME IN FOR AN OIL CHANGE ON 7/CUSTOMER CALLED A COUPLE DAYS LATER STATED SHE HAD A CHIP IN THE PAINT I ASKED HER TO COME DOWN AND LET ME INSPECT ITSHE CAME DOWN, WHEN I INSPECTED THE HOOD IT WAS ON THE RIGHT CENTER OF THE HOOD AND THAT IT WAS NOT RELATED TO ANYTHING FROM THE SHOP
SHE STATED IT WAS FROM OUR OVER HEAD AIR HOSES, I SHOWED THE CUSTOMER THAT IT WAS A CHIPPED THAT WAS GOING TOWARDS THE REAR AND IT WAS POSSIBLY A ROCK OR SOMETHING THAT I WOULD TOUCH IT UP, NOT PAINT IT AS A COURTESYSHE SAID OK WHEN SHE CAME IN I WAS SICK AND THE TOUCH UP WAS DONE I DID NOT INSPECT ITTHE CUSTOMERS BOYFRIEND CAME DOWN CREATING A SCENE I SIMPLY TOLD HIM I AGREED THAT THE TOUCH UP LOOKED BAD AND THAT IF I HAD BEEN HERE THAT I WOULD HAVE AUTHORIZED TO PAINT IT DUE TO THE FACT IT LOOKED WORSETHE CUSTOMER DID RETURN AND WE PAINTED THE HOOD AT NO CHARGE AS A COURTESY

I have reached out to the customer and gave him $worth of store credit for future services or any parts or accessories that he would like to purchase in the future
Thank you
*** ***

Initial Business Response /* (1000, 9, 2016/06/27) */
Per our DMV clerk, Ms*** did call and she did have the printout to type up the forms from her conversation with Ms*** on Monday 5/02/She apologize for the delay, She had been so over whelmed trying to get back to the customers
and the banks and calls for each of our stores, no excuse other than thatShe had it off to the side and just didn't follow thru typing up the form from the DMV site and mailing it outShe did type up the form right away and put it in 5/20/16's mailWe are very sorry for the inconvenience
Initial Consumer Rebuttal /* (3000, 11, 2016/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received an email last week asking if I still needed helpI advised them the email was sent weeks ago, months total and I took care of it myselfI still never received a call from them or the managers follow up call to assure it was taken care of as promised

My husband purchased a Chevy Traverse for our daughter *** in Feband the salesman offered the extended warranties for tires and car in general which was purchasedWell the tire light kept coming on and brought to service times and times they said nothing was wrong, we took the car to our mechanic and wouldn't you know a big screw in tire so re replaced tire than the blowers for the heat & a/c in the back stopped workingCalled to set up apptto have fixed and the service mgrcould NOT tell me if this was covered until they take apart and see what the problem isSo with this being said I was not about to take a day off work to bring up there and have them tell me its not covered but here's a billBack to our mechanic and paid to have fixedWe decided to cancel all warranties and have been calling since 8/and even made a trip to MTView Chevy signed the papers in 10/and they still have not cancelled or emailed or mailed us any of the cancelation papersbetween my husband daughter & myself we have probably called left messages for financial mgr*** and other financial personal and nothingI just left another message for a General Mgr***I feel like they are ignoring us and there customer service is horribleI will be back on here with an updateI hate to be negative but they at MTView are making me this way

Initial Business Response /* (1000, 5, 2015/08/18) */
Contact Name and Title: [redacted] F&I DIRECTOR
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@mountainviewchevrolet.com
Hi my name is [redacted]
and I'm the finance director @ mountain view Chevrolet
as a response to your complaint
we...

did process your warranty refund we sent a check for $ 2203.85 to your lienholder on 08/14/2015
sorry for the inconvenience but cancelations take 4 to 6 weeks to process
I'm emailing you a copy of the check and also a copy of the blue book so you can provide to the gap company

We do apologize for your experience, unfortunately we cannot refund your money but we will give you 2 complimentary oil changes. Hopefully that is suffice which is worth more than $50...
Thank you,

Initial Business Response /* (1000, 7, 2015/12/22) */
I appologize that you feel like you were misled. Vehicle does have a description of what it is equipped with "MSRP". That details all of the options and transmission that the car comes with.
Initial Consumer Rebuttal /* (3000, 9,...

2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes but the Vehicle doesn't have a the info to compare to other Vehicles. That is the job of the salesman who is trusted by the consumer to be "helped " and informed before making a decision... and "MSRP" stands for The manufacturer's suggested retail price (MSRP), list price or recommended retail price (RRP) of a product is the price at which the manufacturer recommends that the retailer sell the product. witch has nothing to do with your employees ability to not lie to make money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

So I get my car appraised (that I just got in march of this year) how come it's only worth "$6,250 - $7,500" but this RIP OFF of a company charged me $13,863 initially with my trade in it went down to $10,863. I'm paying $3,363 - $4,613 extra why???? Definitely learned my lesson.
#ConArtists
#DontBuyAnything
#Runnnnnnnn