Mountain View Dental Team

Our office policy states that the refund will be given 4-weeks from the request date The request was given to our office on 2/12/and was scanned into the patients chart The reason we have a 4-week policy is due to insurance claims This particular insurance claim did not close until 3/02/ The refund was then completed in the full amount on 3/17/

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Ms. [redacted],After receiving your fax in regards to insurance information not being filed.  The claim was faxed to your insurance that day, but was not reported to you.  We will be handling your other concerns with the employees supervisors.  We apologize for the inconvenience...

to you and your family.  I would be more than happy to provide you with any details that were sent to your insurance.  If you need anything, please do not hesitate to call [redacted] at [redacted] or by e-mail at [redacted].[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our office policy states that the refund will be given 4-6 weeks from the request date.  The request was given to our office on 2/12/15 and was scanned into the patients chart.  The reason we have a 4-6 week policy is due to insurance claims.  This particular insurance claim did not...

close until 3/02/15.  The refund was then completed in the full amount on 3/17/15.

Review: The office has failed to return my refund within the 30 days promised. When I called to check on the refund she told me that it hadn't been processed, but it was in the bookkeepers book. I asked to speak with the bookkeeper but was informed that the bookkeeper was with a client. I asked for the bookkeepers direct line so I could leave a message and was informed that the person on the phone could take the message, but she would not give me the bookkeeper's line. The lady on the phone was rude. She also asked if I wanted to leave the money on file for other treatment. I informed her that I had already made it clear that I didn't want to do that and I asked if that is why my request has not been processed. She just stated that it was on the bookkeepers books.Desired Settlement: I would like a full refund for $1286.50.

Business

Response:

Our office policy states that the refund will be given 4-6 weeks from the request date. The request was given to our office on 2/12/15 and was scanned into the patients chart. The reason we have a 4-6 week policy is due to insurance claims. This particular insurance claim did not close until 3/02/15. The refund was then completed in the full amount on 3/17/15.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I took my just turned 4 year girl old there they claimed they were great with kids and would give them a good experience so they would not be scared. we'll her first visit was a large man he was friendly but not who I would have sent as the first face she seen. she was terrified of him nothing he did would coax her to cooperate. the dentist then decided she has a cavity and needed to be brought back under sedation to obtain xrays and fix the cavity.I questioned about just doing a liquid sedation v/s IV she stated they would try the liquid if that worked then that would be all they used . a appointment was made 2 weeks latter I was told the appointment would be around 2-4 hours long. nothing to eat or drink after midnight my appointment was at 8 am. we arrive on time 40 mintues latter still waiting when I asked what was the hold up I was informed that the whole process would take this long and they told me this when I made the appointment. told me that the kids in front of her needed xrays as well and needed a lot of work done so that pushed everyone back. OK so at 8am they already had 3 appointments ahead of me. It was 12:30 before I was called back yes you read right I had a 4 year old I had to occupy with no food or water other kids running around so now we are at nap time so she is cranky. I go back she would not let the nurse do anything because she was in a bad mood I did get her to drink the liquid medicine she became "drunk " and very sleepy after about a hour they brought another patient in the same room that had just been seen and was out cold. the staff talked openly about other patients and made phone calls in front of me. I am a nurse and know this is a violation of hippa. they then took my daughter back in about 15 minutes came out and told me the results of the xray saying they found 2 small cavities so my bill went up . when I looked at it they had already charged me for extensive sedation I questioned that I asked the to just do the liquid and was told it wouldn't matter same cost and she wouldn't cooperate. I find this hard to believe since she was completely out when they took her from me . so they fix the cavities call me back when done and low and behold 2 more patients on couches in the same room with my daughter. they told me and everyone else in the room how she did . once they got her to open her eyes briefly to a stimuli I was told to take her home. she was still very sedated her eyes were dilated and she sleep all the way home took me about 20 minutes at home to get her to drink anything oh and it was 2:00 before we left the doctor my appointment was at 8 am. then I had a angry child still doped up for about 2 hours I had to keep her from throwing her self on the floor deal with her hitting the couch or herself. around 5pm she became my sweet girl again. they asked me if I wanted to schedule a 6 month check up I was like NO I can not imagine having to deal with that again. I was beyond exhausted at he end of the day. and the filling on her front tooth that has white filling looks horrible . and I did all of this to keep my child from being scared of the dentist guess what id did not work if you ask her she will say she is scared of the dentist. the staff was very nice but the way they run things is horrible .

Review: I took my 18 year old son to Dr. Biery and was advised that he need his Wisdom teeth cut out. I was quoted as needing to pay approximately $600, $500 of which I paid upfront. I was told that my insurance would pay the rest. After the fact I was sent a bill for $2000 and found out that it was not a dental claim, it was a medical claim. I contacted the office to inquire if the office is or has ever been in network with my medical insurance. I was told that they are not medical providers and were not in and had never been in network with my medical insurance. My conclusion is that the provider knows that they are giving incorrect information about how much the patient will have to pay after insurance. If I had known that my insurance company would not pay, I would not have had the services rendered because I know that I cannot afford to pay a $2000 bill.In addition, my co-worker was given the same information and then received the a bill similar to the one I received. I understand that the insurance quote may vary; however, $2000 is not an educated estimate.Desired Settlement: I would like for this debt to be forgiven due to error on the part of the provider.

Business

Response:

In response to the claim filed by Ms. [redacted] I have enclosed a copy of the insurance verification form we received from delta dental (primary dental insurance) showing that is does not state that impactions are not covered. Oral surgery is considered a "basic" procedure in dental benefits terminology. Also I have enclosed a copy of the financial policy that is signed by the patient stating he understands it is his responsibility to know his insurance benefits and advising the patient to contact his insurance to verify coverage. Also I have enclosed the account history showing where in fact the medical insurance did make a payment and the patient balance is not $2000. It also shows where we gave ample opportunity on arranging a payment plan and did not send account to collections until over a year after original surgery date. If you have any further questions please let me know. Thank you, [redacted]

Consumer

Response:

The insurance verification document is irrelevant; Mountain View Dental Team has been providing dental services for quiet sometime and Delta Dental has been providing insurance for quiet sometime. There is a slim chance that my son was the first case of impacted wisdom teeth that Mountain View Dental Team has billed Delta Dental for. Mountain View Dental Team is in network with Delta Dental and should be familiar with the practices of the insurance provider, including the fact that impacted removals are considered a medical procedure that is typically filed with the medical insurance. In fact my health insurance provider was billed $3,005 and it was stated to me that between Delta Dental and Anthem I would owe an estimated $669. I understand that this was an estimate and I would understand a $100 or $200 additional charge but a $1021.25 difference is not an estimate.The balance on the account prior to my contacting my insurance company was indeed in excess of $2000. It was my understanding from Mountain View Dental Team that the initial bill sent was not coded correctly and would be resent. Upon contacting Anthem, I learned that had Mountain View Dental Team been in network with Anthem the estimated amount would have been correct. On 12-12-12 in a telephone conversation with [redacted] she stated that Mountain View Dental Team is not nor have they ever been in network with Anthem; they are not a medical provider.Ms. [redacted] my point here is Mountain View Dental Team has been in practice and dealt with insurance providers long enough that they should be giving patients accurate information. I believe Mountain View Dental Team is aware that the insurance companies will not pay the amounts that are being estimated (regardless of what is or is not stated on paper) and are quoting prices to get people to have the service completed at their facility and then sending them bills that are not even close to the estimated costs. If I had know that we would be receiving a bill of this amount, I would have never agreed to have the procedure done.Regards,[redacted]

I love MVDT! [redacted] is absolutely the most caring and kindhearted doctor I have ever come into contact with. [redacted] removed one of my wisdom teeth awake and the other three while I was sedated. Both procedures were pain free and easy. They made me feel comfortable and right at home. [The fresh baked cookies help!!] All three of my children go to MVDT. I wouldn't trust another facility with the care or dental health of myself, my husband or my children.