Mountain View Funeral Home And Cemetery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As per our telephone conversation, I received voice messages from *** I had phoned times before I reached *** I had left messages times when *** was either not in or busy with clients*** claimed not to have received the messages I left when I spoke to her on the fifth call.*** offered me no help in the matter when I explained that I was in ill health and had gone through a very harsh and devastating winter in the Berkshire Mountains(I had considerable storm damage that had to be paid for and my heating bills not to mention my medical bills were unusually high this winterBefore winter and before my funds were drained I considerably pushed to have my mother’s monument paid for and placed, but I was put off and ignored by Mountain View Memorial Gardens.***, would not give me a price on my mother’s memorial stone, but suggested that I give her money now to “lock it in” before there are more price increasesI explained that I certainly will not because of my ill health and financial situation.Mountain View Memorial Gardens has been totally unfair all along, changing the rules and upping the fees, making it extremely difficult for me.In all fairness, considering the circumstances that my mother has been lying in an unmarked grave for years now: If you are truly decent people, you would honor your original price for her memorial at $1,600.You will certainly still be making some profit and she can finally rest in peace.After all, as I previously stated, I have provided a substantially larger granite stone that is profusely engraved for my dog at a total cost of $215.Cannot you stop being so greedy and be honestly nice to one person here?You are a substantially large operation and granting this little, honest and justified discount for a disabled senior and his dearly departed mother will not have any effect at all on your businessWhat will you loose? Pocket change? Coffee money for a few weeks? Even raising $1,will be devastating to me.All I am asking is for you to be honest and fair.Otherwise:I am sure that you have connections for moving and transporting my mother’s vault.If you do not want her to have her memorial in your cemetery I ask that you do the humane thing and transport her to Connecticut at your expense and refund her plot money.I will then take care of her burial in a cemetery next to her family and she will finally have her monument.I think that a court of law will grant such a reasonable request.If you do not want to be reasonable hereI will have no choice but to seek legal aid and contact the media for help.I will not rest until my mother is resting in peace.By changing your rules, upping your prices and not responding to me when I pushed so hard to secure my mother’s monument you have created this situation and are legally responsible for the damages that you have caused.*** ***
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I got this complaint through your Revdex.com, but there was no attachment to read relative to the complaint.  On mentioned delivery issues.  We are very responsive to customer issues and wish to be helpful.  I do not have enough information.  Can you please help?[redacted]

April 7, 2015 To the Revdex.com:From [redacted]RE: Complaint ID# [redacted]I spoke to [redacted] and she did in fact have a conversationwith Jonathan Blade, only after he received her certified letter stating thathe had not returned any of her calls (3). He called and spoke to her but shenever received 4 messages, only one, and called him back the same day.[redacted] is upset because his sister never purchased thememorial for their mother at the time of her death and has left this financialresponsibility up to him. From what he explained to [redacted], he is living on avery small disability income and does not currently have any money to purchasea memorial for his mother due to home damage from a rough winter. She explainedthat we cannot guarantee a price today unless he “locks it in” by making smallpayments, any amount will be acceptable to us. [redacted] agreed to give him asignificant discount, but he needs to make a commitment to making payments. Ifwe give him a price today and he does not come up with the money for 5 years,YES, the cost will go up. It is only sensible that he would need to startpaying to lock in the price guarantee. Nowhere in America can you get a priceguarantee for an unknown amount of time without making payments. We have notchanged any of our cemetery rules in regards to memorialization. We have been abronze cemetery since we opened our doors in 1951. The cost of copper/bronzehas drove the price of memorials up and we continue to have a price increaseeach year. In good faith to [redacted], we will honor the cost of $1600, only ifhe starts making payments as soon as possible. Prices may go up within next 90-120 days and the sooner we get him tomake a payment the better.  The memorialwill not go into production until it is paid in full. I am offering the discounted memorial as a resolution to hisdispute. I would hope no court would find it justifiable that we hold a pricefor an unknown amount of time without payment on a commodity such ascopper/bronze which is dictated by the market.   We really have no way of knowing if it willtake another 6 years to save the money up to pay for memorial.  We have payment plans available.  We have been kind generous and charitable tofamilies with many heartbreaking and hardship circumstances throughout our 64years we have been in business.  We feelwe were respectful and were clear that we would help [redacted] in our lastconversations by phone.  We hope that hefinds that we have acknowledged his concern on price and have prudently andwith great concern responded to his communication.  As to his point about us being a substantially largeoperation, we are actually a small family business with one cemetery, not alarge corporation, as he indicates.   Wehope for a quick response as to when we can begin the ordering process for hismother’s memorial.Thank you[redacted], PresidentMountainView Funeral Home and Cemetery

It saddens me...

deeply that you have not yet been able to memorialize your mother,[redacted] since her death on July 15, 2009. From what I understand your sister never purchased a memorial and you thought she had. Over the course of time you reached out to Mountain View for a price to purchase the memorial. Once you had the money saved (couple years later) the cost had gone up. From what I understand you were not making payments to lock in the price. As time passed you thought the memorial was in the works of being created but it was not paid for so production had not commenced..I understand you spoke to [redacted] the President and discussed getting the design.completed and paid,but that never happened. I would like to make sure we accomplish getting the memorial designed so you can pay for it and we can  get it ordered.I have left three voice messages for you at [redacted] on February 23rd,25thth and 27th. Unfortunately,I have not heard back from you so I am concerned I do not have the correct phonenumber.  Please contact  me at [redacted] so I can help you resolve this.

I got this complaint through your Revdex.com, but there was no attachment to read relative to the complaint.  On mentioned delivery issues.  We are very responsive to customer issues and wish to be helpful.  I do not have enough information.  Can you please help?[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As per our telephone conversation, I received 2 voice messages from [redacted] I had phoned 5 times before I reached [redacted] I had left messages 4 times when [redacted] was either not in or busy with clients. [redacted] claimed not to have received the messages I left when I spoke to her on the fifth call.[redacted] offered me no help in the matter when I explained that I was in ill health and had gone through a very harsh and devastating winter in the Berkshire Mountains. (I had considerable storm damage that had to be paid for and my heating bills not to mention my medical bills were unusually high this winter. Before winter and before my funds were drained I considerably pushed to have my mother’s monument paid for and placed, but I was put off and ignored by Mountain View Memorial Gardens.[redacted], would not give me a price on my mother’s memorial stone, but suggested that I give her money now to “lock it in” before there are more price increases. I explained that I certainly will not because of my ill health and financial situation.Mountain View Memorial Gardens has been totally unfair all along, changing the rules and upping the fees, making it extremely difficult for me.In all fairness, considering the circumstances that my mother has been lying in an unmarked grave for 6 years now: If you are truly decent people, you would honor your original price for her memorial at $1,600.You will certainly still be making some profit and she can finally rest in peace.After all, as I previously stated, I have provided a substantially larger granite stone that is profusely engraved for my dog at a total cost of $215.Cannot you stop being so greedy and be honestly nice to one person here?You are a substantially large operation and granting this little, honest and justified discount for a disabled senior and his dearly departed mother will not have any effect at all on your business. What will you loose? Pocket change? Coffee money for a few weeks? Even raising $1,600. will be devastating to me.All I am asking is for you to be honest and fair.Otherwise:I am sure that you have connections for moving and transporting my mother’s vault.If you do not want her to have her memorial in your cemetery I ask that you do the humane thing and transport her to Connecticut at your expense and refund her plot money.I will then take care of her burial in a cemetery next to her family and she will finally have her monument.I think that a court of law will grant such a reasonable request.If you do not want to be reasonable here. I will have no choice but to seek legal aid and contact the media for help.I will not rest until my mother is resting in peace.By changing your rules, upping your prices and not responding to me when I pushed so hard to secure my mother’s monument you have created this situation and are legally responsible for the damages that you have caused.[redacted]

April 7, 2015 To the Revdex.com:From [redacted]RE: Complaint ID# [redacted]I spoke to [redacted] and she did in fact have a conversationwith Jonathan Blade, only after he received her certified letter stating thathe had not returned any of her calls (3). He called and spoke to her but shenever received 4 messages, only one, and called him back the same day.[redacted] is upset because his sister never purchased thememorial for their mother at the time of her death and has left this financialresponsibility up to him. From what he explained to [redacted], he is living on avery small disability income and does not currently have any money to purchasea memorial for his mother due to home damage from a rough winter. She explainedthat we cannot guarantee a price today unless he “locks it in” by making smallpayments, any amount will be acceptable to us. [redacted] agreed to give him asignificant discount, but he needs to make a commitment to making payments. Ifwe give him a price today and he does not come up with the money for 5 years,YES, the cost will go up. It is only sensible that he would need to startpaying to lock in the price guarantee. Nowhere in America can you get a priceguarantee for an unknown amount of time without making payments. We have notchanged any of our cemetery rules in regards to memorialization. We have been abronze cemetery since we opened our doors in 1951. The cost of copper/bronzehas drove the price of memorials up and we continue to have a price increaseeach year. In good faith to [redacted], we will honor the cost of $1600, only ifhe starts making payments as soon as possible. Prices may go up within next 90-120 days and the sooner we get him tomake a payment the better.  The memorialwill not go into production until it is paid in full. I am offering the discounted memorial as a resolution to hisdispute. I would hope no court would find it justifiable that we hold a pricefor an unknown amount of time without payment on a commodity such ascopper/bronze which is dictated by the market.   We really have no way of knowing if it willtake another 6 years to save the money up to pay for memorial.  We have payment plans available.  We have been kind generous and charitable tofamilies with many heartbreaking and hardship circumstances throughout our 64years we have been in business.  We feelwe were respectful and were clear that we would help [redacted] in our lastconversations by phone.  We hope that hefinds that we have acknowledged his concern on price and have prudently andwith great concern responded to his communication.  As to his point about us being a substantially largeoperation, we are actually a small family business with one cemetery, not alarge corporation, as he indicates.   Wehope for a quick response as to when we can begin the ordering process for hismother’s memorial.Thank you[redacted], PresidentMountainView Funeral Home and Cemetery

It...

saddens me deeply that you have not yet been able to memorialize your mother,[redacted] since her death on July 15, 2009. From what I understand your sister never purchased a memorial and you thought she had. Over the course of time you reached out to Mountain View for a price to purchase the memorial. Once you had the money saved (couple years later) the cost had gone up. From what I understand you were not making payments to lock in the price. As time passed you thought the memorial was in the works of being created but it was not paid for so production had not commenced..I understand you spoke to [redacted] the President and discussed getting the design.completed and paid,but that never happened. I would like to make sure we accomplish getting the memorial designed so you can pay for it and we can  get it ordered.I have left three voice messages for you at [redacted] on February 23rd,25thth and 27th. Unfortunately,I have not heard back from you so I am concerned I do not have the correct phonenumber.  Please contact  me at [redacted] so I can help you resolve this.

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

I got this complaint through your Revdex.com, but there was no attachment to read relative to the complaint. On mentioned delivery issues. We are very responsive to customer issues and wish to be helpful. I do not have enough information. Can you please help?[redacted]

Business

Response:

It saddens me deeply that you have not yet been able to memorialize your mother,[redacted] since her death on July 15, 2009. From what I understand your sister never purchased a memorial and you thought she had. Over the course of time you reached out to Mountain View for a price to purchase the memorial. Once you had the money saved (couple years later) the cost had gone up. From what I understand you were not making payments to lock in the price. As time passed you thought the memorial was in the works of being created but it was not paid for so production had not commenced..I understand you spoke to [redacted] the President and discussed getting the design.completed and paid,but that never happened. I would like to make sure we accomplish getting the memorial designed so you can pay for it and we can get it ordered.I have left three voice messages for you at [redacted] on February 23rd,25thth and 27th. Unfortunately,I have not heard back from you so I am concerned I do not have the correct phonenumber. Please contact me at [redacted] so I can help you resolve this.