Mountain View Nursery

March 9, 2016To whom it may concernIt is perfectly understandable that this gentlemen would try to recoup some of the funds spent on trying to repair this year old refrigerator after making an attempt to repair the unit himself with the purchase of a costly electronic interface that he could not return after opening the seal on the box then spending funds employing our service to only find that the electronic relay board that would be needed to repair the unit was no longer available.Our office staff explains our charges in detail before we book a service call and this gentlemen was advised that we charge $96,to come out to his property and included in that charge is one half hour for the purpose of diagnosing the unitAny additional labor/time beyond the included 1/hour would be charged at $per minutes.After the tech found that the part was no longer available he checked to see if there would be any possibility that the one relay on the board that had failed could be bypassed with additional circuitry and found it could notBy the time the tech cleaned up and was ready to leave the property he had been there for one and one half hoursBecause the tech wanted to check for the parts availability with all of our resources he only charged for the service call $96.00.After checking with all of our resources we could not find anyone with the partThe only avenue that we could suggest to the customer was to send out the board to a company that could possibly rebuild the board (if the board was a viable candidate to be determined by the rebuilder) which could of resulted in more funds spent with less than desirable results.After all of this was relayed to the customer he informed us that he thought he could find this part himself on the internet so the tech provided him with the part number and description so that he could tryWe feel that we were more than sympathetic to this gentleman's plight and waved the additional labor time to demonstrate our understanding, but we also find this gentlemen's depiction of the events disingenuous.We strongly feel that we more than earned the $96,service dharge and will not be returning our wellearned funds.Always a pleasure,Jims Appliance

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:It didn't address my complaint Despite the patronizing tone of the merchant's response to my last comment, they totally ignored its assertion and switched to a different topic altogether.They originally said I had tinkered with the fridge before the repairman came That is a bold face lie and they know it Thus the non-response to my rejection of their previous claim of customer interference.I waited almost two weeks after the repair visit for some diagnosis from the repairman I called three times during this period and got no response other than a lady trying to talk over my inquiry as to why I hadn't heard anything.I don't know what the past history of this business is, all I know is the total lack of customer care and the dishonesty that exists in the current management.Use them at your own peril
Regards,
*** ***

March 9, 2016To whom it may concernIt is perfectly understandable that this gentlemen would try to recoup some of the funds spent on trying to repair this year old refrigerator after making an attempt to repair the unit himself with the purchase of a costly electronic interface that he could not
return after opening the seal on the box then spending funds employing our service to only find that the electronic relay board that would be needed to repair the unit was no longer available.Our office staff explains our charges in detail before we book a service call and this gentlemen was advised that we charge $96,to come out to his property and included in that charge is one half hour for the purpose of diagnosing the unitAny additional labor/time beyond the included 1/hour would be charged at $per minutes.After the tech found that the part was no longer available he checked to see if there would be any possibility that the one relay on the board that had failed could be bypassed with additional circuitry and found it could notBy the time the tech cleaned up and was ready to leave the property he had been there for one and one half hoursBecause the tech wanted to check for the parts availability with all of our resources he only charged for the service call $96.00.After checking with all of our resources we could not find anyone with the partThe only avenue that we could suggest to the customer was to send out the board to a company that could possibly rebuild the board (if the board was a viable candidate to be determined by the rebuilder) which could of resulted in more funds spent with less than desirable results.After all of this was relayed to the customer he informed us that he thought he could find this part himself on the internet so the tech provided him with the part number and description so that he could tryWe feel that we were more than sympathetic to this gentleman's plight and waved the additional labor time to demonstrate our understanding, but we also find this gentlemen's depiction of the events disingenuous.We strongly feel that we more than earned the $96,service dharge and will not be returning our wellearned funds.Always a pleasure,Jims Appliance

I feel that I must respond to the good people that may wish to thoroughly examine this customer's Alleged claims. The make of the customer's refrigerator is a [redacted], model number ([redacted]) and the part description that is needeed for the repair is a relay-board (referred in the parts look-up as Retforrepair) which is no longer available. The Retforrepair means (Return-For-Repair) but [redacted] does not offer this service anymore but there is a service that does; it is called CoreCentric Solutions, Inc. the part number is [redacted] Now if anyone wants to take the time to validate our companies claim of the events; they can call around or [redacted] the part number to see that we are telling the truth. The part is no longer available. The only way to get this part remedied is to send it out for repair. Now I ask you good people could we have orchestrated the truth that the part is no longer available???? And remember we did offer the rebuild service.In our 31 plus years, the Revdex.com has about 3 or 4 complaints that is about one a decade. We are proud of our service to the community and will gladly compare our record with anyone's.Best Regards,Jim Appliance Repair Service