Thanks or taking time to speak with me yesterday Per our discussion I am emailing you to explain our perspective regarding the situation with *** *** We have been seeing his children since September of During this period of over years we have provided excellent care
for his children During multiple appointments *** has told me, “you guys do such a good job,” or “I completely trust you” and other references to the positive care his children have received Even on his google review that was placed by him or his family about the same time he contacted the Revdex.com states, “...I will say that Dr Cameron Q*** has been the best dentist my kids have seen up to this point...” During an appointment for his son, in July 2017, *** and I spoke for a considerable amount of time about how he was frustrated with our officeWhen asked what his frustrations were he mentioned concerns like updating health histories, biographical and insurance information for his children, reviewing medical histories and fasting adherence before sedation appointmentsI explained to him that everything we ask of him is to ensure we are taking the best care of his childrenWe updated health histories frequently so we were aware of any changes in his children’s medical history that may effect their dental careI explained to him that biographical and insurance updates help us have current insurance information and billing addresses for proper billing purposesI told him medical medical histories and fasting adherence are reviewed again on the day of the sedation to verify we are sedating a healthy and fasting child, both of which are absolutely necessary for proper sedation careDuring this discussion *** asked if there was anything he was doing to create tension between he and our staffI told him we had received multiple complaints from parents and staff members about his behavior during his children’s appointments at our office*** would raise his voice at his children and use language inappropriate for a pediatric dental office where not only his children would hear it but children in adjoining treatment areasHe told me he can’t control what people say in front of his kids when they are out on the street so why was it such a big dealI told him being in a pediatric dental office was different than being on the streetI told him the language he was using made those around him very uncomfortableWe discussed these and other concerns and we both appeared to be on the same pageSometime during the fall of there was a billing situation where *** owed a portion after his insurance had paidHe disputed his balance with our front officeWhile our front office was discussing the situation with him over the phone he became more and more verbally belligerent with our front office staffHe hung up on one of the front office staff in our Farmington office and then called the Pleasant View officeDuring that phone call he called one of our front office staff members an, “*** ***!” When I received word of this phone call I took immediate actionDue to the complaints we had had regarding his behavior in our office, in addition to the long discussion *** and I had regarding his concerns and behavior, I immediately drafted a letter of dismissal from our office for his childrenAs an employer I feel a responsibility to look out for our employeesThey are well trained and follow the protocols given to us by dental consultants that have trained our managersWhen I have a parent who calls our office, verbally abuses our staff members and then calls them the names he calls them I have no choice but to take action and protect these staff members I work withAfter *** received the dismissal letter he left a voicemail at the office for me to call and discuss the letter with himI chose not to call him because we had already discussed my concerns and he had treated our staff in a way that was unacceptableAt this point he set out writing negative reviews on Google, Facebook and contacting you at the Revdex.comWe try extremely hard to provide a positive experience for the families that come to our officeOur reviews on Google, Facebook and other internet sites show thisI am disappointed that it takes one disrespectful, disgruntled father to tarnish our excellent reputationI look forward to hearing back from you and discussing what can be done to correct this situation.Best,Cam
Complaint: ***
I am rejecting this response because:I am rejecting this response because: It has apparently come to my attention throughout this process that the display of ignorance and stupidity displayed by DrQ*** through this back and forth banter with DrQ*** and continued support by Dr Q*** to defend his staff’s unprofessional conduct and mannerisms towards his clients is further hindering this process to come to a proper conclusion. Unfortunately, DrQ*** is continuing to beat around an already burned bush in order to save his reputation for his practice, that cannot, has not, and will never resolve the issue at heart unless we speak face to face like menHowever, I do not believe that DrQ*** will man up and be a professional Drof Dentistry and come to the table with an open mind to resolve this professional deficiency within his practice. Although I do not work in either the dental field nor do I work in the insurance field, I would however say I have been around long enough to know when smoke is being blown up my buttI am however deeply insulted and highly offended that DrQ*** would take me for an it in assuming that I know nothing about how these processes functionYes, it is true I signed an agreement on behalf of my children to accept the financial liability for DrQ***'s services which just happens to bring me to this point....What is the purpose of asking the patient for insurance information if not to cover the expenses of such services rendered? I find it absolutely asinine and unreal that this Drwould make such a claim as to insinuate that insurance is just a cosmetic tool used whenever convenient for his practiceHowever, I will note that without insurance carriers to help cover such costs this practice would go under in a matter of weeksI should also note, just to display this Dr.’sIntegrity and recollection of facts or inability to recollect accurately, that there was no mention in a previous letter from this Drabout the extensive training on billing and insurance practices that this Drclaims his staff has been through. I should also note my disagreement with this Drthat accepting insurance from a patient is not a benefit, in fact before our current president took office, insurance was a requirement and therefore was required to be accepted if already accepted by the practice. Another thing that is noteworthy of mentioning, is that I have been to quite a few dentists in my days and not once have I ever been informed by this office or any other practice that I am required to submit a payment in full and then required to file a claim with my insuranceThis thoughtless and reckless remark from this Dris actually quite ludicrousThis Drand his delusional fantasy of how he believes insurance works is actually quite inaccurate in certain respects, however I am quite amused by said remarksIt should also be noted that although the patient has an obligation to fulfill, the practice has an obligation to its patients which this practice partially fell through on. This Drmay believe that his staff did not harass me in such a manner to warrant such treatment towards them, but if the patient or parent felt harassed, then that’s just the way it is. In certain legal respects harassment is defined as aggressive pressure or intimidation, which is what has occurred in this caseRepeated threats to send an account to collections before collecting a payment from such provided insurance is a form of intimidation and is a scare tactic used by pansies to force clients into a corner, which should not and will not be tolerated, it’s called abuse of power.Obviously, this Drhas made it abundantly clear that he lacks the business sense to run this practice efficiently, but if he he thinks he can maintain a practice without insurance carriers to cover a portion of the cost for services rendered, I would be overjoyed to see this child fall flat on his face. Although I may never get a straight answer or even a proper resolution to this particular issue, I will continue to wait and furthermore will listen closely to see what BS lines come from this practice next.Until then, I appreciate your time in advance and look forward to preparing my next set of remarks in response to whatever heinous claims this practice may come up with next in defense of its unprofessional conduct and behavior towards its clients.Sincerely *** ***
Sincerely,
*** ***
I do feel badly that Mr. [redacted] does not understand the insurance billing process for the dental profession. As stated in my previous comments our front office has had extensive training in insurance processing and billing. Billing an insurance company is not a requirement for any dental office to perform. When billing an insurance company occurs by a dental office it is because that office performs the task as a benefit to the patient. It is not required by the office to perform this service. Many offices collect the full fee before a service is performed and then the patient will submit the services to their insurance company for reimbursement on the services performed. Because this can be burdensome and confusing for most patients we have chosen to perform this service for them. We also attempt to make it very clear to our patients that the information we provide them, in regards to coverage or patient portion amounts, is only an estimate because there are other variables that may effect the final amount they owe. These variables can include but are not limited to: deductibles, non-coverage for certain procedures or lapse in benefits. Ultimately it is the patients responsibility to know their insurance and dispute any issues of nonpayment with them. I do not feel our office has harassed Mr. [redacted] in any way. We have simply followed through on the financial agreement he agreed to and signed. When we let a patient know we will be sending them to collections this is not harassment or unprofessional in any way. Telling a patient they will be sent to collections merely reflects the fact that they have not upheld their financial obligation for the services rendered. I have attached copy of our financial agreement. We have a signed copy of this agreement on file for Mr. [redacted]. All of our consent forms, paperwork and financial agreement have been reviewed by our professional liabilities legal department and approved by them. Because they are our professional insurance provider they would not want us to have any deficiencies in our standard operating procedures. Due do this professional review I am additionally confident we are following ethical and legal billing practices in our office. Please let me know if you have any additional questions regarding this matter.Thanks,Cam
Thanks or taking time to speak with me yesterday Per our discussion I am emailing you to explain our perspective regarding the situation with *** *** We have been seeing his children since September of During this period of over years we have provided excellent care
for his children During multiple appointments *** has told me, “you guys do such a good job,” or “I completely trust you” and other references to the positive care his children have received Even on his google review that was placed by him or his family about the same time he contacted the Revdex.com states, “...I will say that Dr Cameron Q*** has been the best dentist my kids have seen up to this point...” During an appointment for his son, in July 2017, *** and I spoke for a considerable amount of time about how he was frustrated with our officeWhen asked what his frustrations were he mentioned concerns like updating health histories, biographical and insurance information for his children, reviewing medical histories and fasting adherence before sedation appointmentsI explained to him that everything we ask of him is to ensure we are taking the best care of his childrenWe updated health histories frequently so we were aware of any changes in his children’s medical history that may effect their dental careI explained to him that biographical and insurance updates help us have current insurance information and billing addresses for proper billing purposesI told him medical medical histories and fasting adherence are reviewed again on the day of the sedation to verify we are sedating a healthy and fasting child, both of which are absolutely necessary for proper sedation careDuring this discussion *** asked if there was anything he was doing to create tension between he and our staffI told him we had received multiple complaints from parents and staff members about his behavior during his children’s appointments at our office*** would raise his voice at his children and use language inappropriate for a pediatric dental office where not only his children would hear it but children in adjoining treatment areasHe told me he can’t control what people say in front of his kids when they are out on the street so why was it such a big dealI told him being in a pediatric dental office was different than being on the streetI told him the language he was using made those around him very uncomfortableWe discussed these and other concerns and we both appeared to be on the same pageSometime during the fall of there was a billing situation where *** owed a portion after his insurance had paidHe disputed his balance with our front officeWhile our front office was discussing the situation with him over the phone he became more and more verbally belligerent with our front office staffHe hung up on one of the front office staff in our Farmington office and then called the Pleasant View officeDuring that phone call he called one of our front office staff members an, “*** ***!” When I received word of this phone call I took immediate actionDue to the complaints we had had regarding his behavior in our office, in addition to the long discussion *** and I had regarding his concerns and behavior, I immediately drafted a letter of dismissal from our office for his childrenAs an employer I feel a responsibility to look out for our employeesThey are well trained and follow the protocols given to us by dental consultants that have trained our managersWhen I have a parent who calls our office, verbally abuses our staff members and then calls them the names he calls them I have no choice but to take action and protect these staff members I work withAfter *** received the dismissal letter he left a voicemail at the office for me to call and discuss the letter with himI chose not to call him because we had already discussed my concerns and he had treated our staff in a way that was unacceptableAt this point he set out writing negative reviews on Google, Facebook and contacting you at the Revdex.comWe try extremely hard to provide a positive experience for the families that come to our officeOur reviews on Google, Facebook and other internet sites show thisI am disappointed that it takes one disrespectful, disgruntled father to tarnish our excellent reputationI look forward to hearing back from you and discussing what can be done to correct this situation.Best,Cam
Complaint: ***
t in assuming that I know nothing about how these processes functionYes, it is true I signed an agreement on behalf of my children to accept the financial liability for DrQ***'s services which just happens to bring me to this point....What is the purpose of asking the patient for insurance information if not to cover the expenses of such services rendered? I find it absolutely asinine and unreal that this Drwould make such a claim as to insinuate that insurance is just a cosmetic tool used whenever convenient for his practiceHowever, I will note that without insurance carriers to help cover such costs this practice would go under in a matter of weeksI should also note, just to display this Dr.’sIntegrity and recollection of facts or inability to recollect accurately, that there was no mention in a previous letter from this Drabout the extensive training on billing and insurance practices that this Drclaims his staff has been through. I should also note my disagreement with this Drthat accepting insurance from a patient is not a benefit, in fact before our current president took office, insurance was a requirement and therefore was required to be accepted if already accepted by the practice. Another thing that is noteworthy of mentioning, is that I have been to quite a few dentists in my days and not once have I ever been informed by this office or any other practice that I am required to submit a payment in full and then required to file a claim with my insuranceThis thoughtless and reckless remark from this Dris actually quite ludicrousThis Drand his delusional fantasy of how he believes insurance works is actually quite inaccurate in certain respects, however I am quite amused by said remarksIt should also be noted that although the patient has an obligation to fulfill, the practice has an obligation to its patients which this practice partially fell through on. This Drmay believe that his staff did not harass me in such a manner to warrant such treatment towards them, but if the patient or parent felt harassed, then that’s just the way it is. In certain legal respects harassment is defined as aggressive pressure or intimidation, which is what has occurred in this caseRepeated threats to send an account to collections before collecting a payment from such provided insurance is a form of intimidation and is a scare tactic used by pansies to force clients into a corner, which should not and will not be tolerated, it’s called abuse of power.Obviously, this Drhas made it abundantly clear that he lacks the business sense to run this practice efficiently, but if he he thinks he can maintain a practice without insurance carriers to cover a portion of the cost for services rendered, I would be overjoyed to see this child fall flat on his face. Although I may never get a straight answer or even a proper resolution to this particular issue, I will continue to wait and furthermore will listen closely to see what BS lines come from this practice next.Until then, I appreciate your time in advance and look forward to preparing my next set of remarks in response to whatever heinous claims this practice may come up with next in defense of its unprofessional conduct and behavior towards its clients.Sincerely *** ***
I am rejecting this response because:I am rejecting this response because: It has apparently come to my attention throughout this process that the display of ignorance and stupidity displayed by DrQ*** through this back and forth banter with DrQ*** and continued support by Dr Q*** to defend his staff’s unprofessional conduct and mannerisms towards his clients is further hindering this process to come to a proper conclusion. Unfortunately, DrQ*** is continuing to beat around an already burned bush in order to save his reputation for his practice, that cannot, has not, and will never resolve the issue at heart unless we speak face to face like menHowever, I do not believe that DrQ*** will man up and be a professional Drof Dentistry and come to the table with an open mind to resolve this professional deficiency within his practice. Although I do not work in either the dental field nor do I work in the insurance field, I would however say I have been around long enough to know when smoke is being blown up my buttI am however deeply insulted and highly offended that DrQ*** would take me for an i
Sincerely,
*** ***
I do feel badly that Mr. [redacted] does not understand the insurance billing process for the dental profession. As stated in my previous comments our front office has had extensive training in insurance processing and billing. Billing an insurance company is not a requirement for any dental office to perform. When billing an insurance company occurs by a dental office it is because that office performs the task as a benefit to the patient. It is not required by the office to perform this service. Many offices collect the full fee before a service is performed and then the patient will submit the services to their insurance company for reimbursement on the services performed. Because this can be burdensome and confusing for most patients we have chosen to perform this service for them. We also attempt to make it very clear to our patients that the information we provide them, in regards to coverage or patient portion amounts, is only an estimate because there are other variables that may effect the final amount they owe. These variables can include but are not limited to: deductibles, non-coverage for certain procedures or lapse in benefits. Ultimately it is the patients responsibility to know their insurance and dispute any issues of nonpayment with them. I do not feel our office has harassed Mr. [redacted] in any way. We have simply followed through on the financial agreement he agreed to and signed. When we let a patient know we will be sending them to collections this is not harassment or unprofessional in any way. Telling a patient they will be sent to collections merely reflects the fact that they have not upheld their financial obligation for the services rendered. I have attached copy of our financial agreement. We have a signed copy of this agreement on file for Mr. [redacted]. All of our consent forms, paperwork and financial agreement have been reviewed by our professional liabilities legal department and approved by them. Because they are our professional insurance provider they would not want us to have any deficiencies in our standard operating procedures. Due do this professional review I am additionally confident we are following ethical and legal billing practices in our office. Please let me know if you have any additional questions regarding this matter.Thanks,Cam