Mountain View Pool & Spa LLC

I've used this company twice now and have not been completely satisfied either timeMy first experience was Oct for a pool closing I called and talked to two separate company representatives asking how much a pool closing would cost for my 20,gal pool and both times was told $ After the pool closing was completed I was sent an invoice for $327, which was $dollars more than what I was quoted Reviewing the invoice, MtView charged me $200+tax+cost of chemicals for a pool closing, but did not disclose upfront that their $quote doesn't cover tax or the cost of chemicals used They did complete the pool closing, however I found their incomplete quote for the service to be deceptiveMy second experience was April for a pool opening Again I called and asked how much a pool opening would cost for my 20,gal pool and was told $ I also asked if the pool opening includes cleaning the pool and was told yes On the date and time my pool opening was scheduled, no one from MtView showed up I waited for a bit to see if they would arrive but late, then I called and left MtView a message asking if they were still coming I received a call back from MtView explaining they had called me earlier in the morning to confirm if I would be home but that I had not answered my phone so they did not want to drive to my location; however my husband was at home waiting for MtView to show up for the appointment At this point I checked my phone call log and I did have a missed call from an unknown number that had not left a message, so I had no way of knowing MtView was calling about my pool opening appointment Therefore I had to reschedule my pool openingAt my rescheduled pool opening, MtView showed up on time and was very pleasant to work with They restarted the pool filtration system, tested the pool heater was working, added chlorine and algaecide to the pool water, and then left Before MtView left I asked if they would be cleaning the pool as part of the opening since the pool bottom and sides were very dirty having sat closed all winter I was told they would be back to "touch up" the pool, however they never returned and left my pool filthy; they also did not even check the alkalinity or pH levels for adjustment MtView sent me an invoice for $for the pool opening, which again was a significantly greater amount then what they quoted since their invoice includes tax and cost of chemicals while their service quotes do not I have attempted to contact MtView to remedy the issue of my pool being left filthy but as of today it has been weeks with no responseDue to their apparent deceptive quoting for services, their not showing up for scheduled appointments, their lack of clearly stating what actions their services include and don't include, and their lack of response to billing questions I will avoid doing business with this company in the future I also cannot recommend others use this company