Mountain View Properties

Good Morning, Thank you for the opportunity to respond to this customer's concernAfter reviewing this file we have determined that no refund is due the customer as Mee's and [redacted] delivered the shipment on August 18th, which was inside the signed contract delivery window Mr [redacted] changed his original move plan which was to go directly from Roseville to Austin, TxHe needed storage for the month of July which added to his costMr [redacted] also added $deductible valuation to his move which increased the cost of his move All of these charges were agreed to by Mr [redacted] by several signatures on different formsI will be happy to provide the signed copies of the order for service, bill of lading, credit card authorization form, and emails from Mr [redacted] to the Revdex.com for their independent reviewPlease also keep in mind Mr [redacted] has months to file a claim with [redacted] for move damage Allied customer care can be reached directly at *- [redacted] As of September 15th, no completed claim form has been received by Allied from Mr [redacted] For the reasons stated above Mee's Moving will not be issueing any refund to Mr [redacted] Thank you so much for your time and understanding - [redacted] with Mee's Moving & Storage

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Good Afternoon, Please find the signed documents for Mr [redacted] 's moveWe completely deny Mr [redacted] 's baseless claim of extortionPursuant to these documents Mr [redacted] will not be receiving a refund from Mee's MovingThe move was completed and as we stated earlier a claim for moving damage may be placed with [redacted] ***As of today's date Mr [redacted] has not placed a claim with [redacted] They can be reached directly at [redacted] Please consider this our final decisionSincerely, Wiley Brown for Mee's Moving & Storage

Good Afternoon,Thank you for informing us of this situation. *** who handles all of our claims is unaware of this situation and would be happy to talk to the MsKlein and start a claim. We take all claims seriously and process them pursuant to the contract the customer signed when the
move started. We do not issue refunds over claims however, I urge the customer to start a claim with *** in our office. She can be contacted at either *** ** *** I look forward to getting this problem solved for our customer and value our relationship with the Revdex.com.Thank you,*** ***ControllerMee's Moving###-###-####

Good Afternoon, We value our relationship with the Revdex.com and our A+ rating we maintain. In respects to this move the customer was billed based on the exact work Mee Moving performed. I have attached the bill of lading which was signed at the beginning
and the end of move by *** ***. I also have signed credit card receipts that can be provided. To date the customer has not filed a claim with our company. We will be happy to provide a claim form which can be filled out for any damage that occurred during the move. Unfortunately, Mrshas decided to pursue a chargeback with her credit card and we need to wait and see what is decided in that respect in order to pursue a solution with respect to this complaint. It is my sincere intent to come to seek an amicable solution to this complaint and will be happy to talk to Mrs*** or her representative directly. My number is ***.Sincerely, *** ***

Dear Mr***, Thank you for your handling of my case against Mee's MovingThey issued a check to me on 1-20-in the amount of $I appreciate your help in getting this settledThey did a terrible job and caused us a number of problems and a lot of stressThey shouldn't be in business the way they handled our moveThank you again.Sincerely,*** ** ***

Good Morning, Thank you for the opportunity to respond to this customer's concernAfter reviewing this file we have determined that no refund is due the customer as Mee's and *** *** *** delivered the shipment on August 18th, which was inside the signed contract delivery window Mr*** changed his original move plan which was to go directly from Roseville to Austin, TxHe needed storage for the month of July which added to his costMr*** also added $deductible valuation to his move which increased the cost of his move All of these charges were agreed to by Mr*** by several signatures on different formsI will be happy to provide the signed copies of the order for service, bill of lading, credit card authorization form, and emails from Mr*** to the Revdex.com for their independent reviewPlease also keep in mind Mr*** has months to file a claim with *** *** *** for move damage Allied customer care can be reached directly at *-*** As of September 15th, no completed claim form has been received by Allied from Mr*** For the reasons stated above Mee's Moving will not be issueing any refund to Mr***Thank you so much for your time and understanding. -*** *** with Mee's Moving & Storage

We have reached an agreement with Mrs***. We will be giving her a customer satisfaction credit of $and she will release Mee’s of any liability pertaining to her move. Thank you,*** ***ControllerMee’s Moving & Storage Inc

Hi Richard, I just spoke with Cheryl Klein directly and we have resolved the dispute. We are in issueing her a full refund in the amount of $1,which will be cut in a mailed to her within to business daysCan you please update the claim to settled and both parties are in agreement? Thank you, *** ***ControllerMee’s Moving & Storage Inc.Office 916-635-8262Fax 916-635-

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Good Afternoon, Please find the signed documents for Mr. [redacted]'s move. We completely deny Mr. [redacted]'s baseless claim of extortion. Pursuant to these documents Mr. [redacted] will not be receiving a refund from Mee's Moving. The move was completed and as we stated earlier a claim for moving damage may be placed with [redacted]. As of today's date Mr. [redacted] has not placed a claim with [redacted]. They can be reached directly at [redacted]. Please consider this our final decision. Sincerely, Wiley Brown for Mee's Moving & Storage.

I am rejecting this response because: [redacted] is not telling the truth.  His representative [redacted] was aware that we were going to take 3 weeks to drive from Roseville CA to Austin TX and he offered us "30 days free storage". We never agreed to "0" Deductible since we were covered by our Homeowners Policy and couldn't afford the "0 deductible.  The reason [redacted] has several documents with my signature agreeing to his terms is because he threatened if I didn't sign those documents and agree to the extra $2500 in charges "[redacted] will cancel my move and they don't know when they will get our furniture, etc. to us  I believe that statement meets the standard for "extortion". Mee's Moving lied and failed to keep their agreement to deliver my items at the agreed upon time frame. Then Mee's Moving threatened me and extorted $2500 from me.

Good Morning, Thank you for the opportunity to respond to this customer's concern. After reviewing this file we have determined that no refund is due the customer as Mee's and [redacted] delivered the shipment on August 18th, 2017 which was inside the signed contract delivery window....

 Mr. [redacted] changed his original move plan which was to go directly from Roseville to Austin, Tx. He needed storage  for the month of July which added to his cost. Mr. [redacted] also added $0 deductible valuation to his move which increased the cost of his move.  All of these charges were agreed to by Mr. [redacted] by several signatures on different forms. I will be happy to provide the signed copies of the order for service, bill of lading, credit card authorization form, and emails from Mr. [redacted] to the Revdex.com for their independent review. Please also keep in mind Mr. [redacted] has 9 months to file a claim with [redacted] for move damage.  Allied customer care can be reached directly at *-[redacted].  As of September 15th, 2017 no completed claim form has been received by Allied from Mr. [redacted].  For the reasons stated above Mee's Moving will not be issueing any refund to Mr. [redacted]. Thank you so much for your time and understanding.  -[redacted] with Mee's Moving & Storage.

I am rejecting this response because: Mr [redacted] continues to misrepresent the truth!  The only reason I signed the papers for $12k and the insurance for "0" deductible was to protect my items under the threat from Mr [redacted] that he would cancel my move and we would not know when we would get our items...AND YES THAT IS EXTORTION !!!

As per your letter of 12-02-15 regarding [redacted] comment that is their “sincere entent to come to an amicable solution to this complaint and be happy to talk with Mrs. [redacted] or her represtative directly” I would like to make the following comments.1.      Mees did not complete or sufficiently provide the service as promised.2.      I did sign the lading and credit card charge at the new house bat was not aware of the uncompleted move credit I returned to the old house.3.      08-16-15 I phoned Mee’s and left a message regarding problems and on 08-17-15 spoke with [redacted] and he said he would work on it and take care of the problem.4.      08-18-15 called [redacted] left a message to call NO RESPONSE.5.      08-20-15 called [redacted] at [redacted] and he said he would call tomorrow noon. NO RESPONSE.6.      08-24-15 at 9:30 am. Called [redacted] and he advised me he would call back by4:00 that afternoon. NO CALL.7.      08-26-15 my son called [redacted] and was advised they would refund $150.00. My son said that wouldn’t fly. (That wouldn’t ever cover the expenses I had on 08-16-15 to have someone with a package to move items left behind, the frozen food I lost due to the advise of one of the packers and/or the broken glass door to my hatch. He told my son that they did two walk thrus. This is a lie, they did not do any.As you can see Mee’s and [redacted] have not put a good faith effort to resolve this situation. I believe that thought as my husband & me are in our late 80’s that they could us and we would get tired and fade away. My husband passed away 10-11-15 but I have no intention of going away. If they wanted to settle this matter they could have called me. They have my number. Thank you would your attention and I really appreciate your help.Sincerely[redacted]