Mountain View Tire & Service

We have sent a check to Ms [redacted] in the full amount requested$

Initial Business Response / [redacted] (1000, 5, 2016/03/09) */ Contact Name and Title: [redacted] VP Contact Phone: XXXXXXXXXX Contact Email: ***@mountainviewtire.com I believe the consumer may have the wrong companyI could not find any matching documentation with the above referenced name [redacted] in our filesI need more information in order to researchWhat location, address, city did Mr [redacted] go to? I tried to call the consumer at the number given, however nobody answered and I was unable to leave a messageI need the Revdex.com's help in order to resolve the situation Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Absolutely hilarious and a bold face Lie! The supposedly owner and District Manager called me this morning Thursday March 10th and threatened me with reficulous demands that in return were extremely extremely disrespctul and Mob likeThe supposed owner also stated he was going to start as of today impounding our vehicle with a daily impound feeBuyers and shoppers beware of this viscious scamming Good Year Tire ShopThe truck truck is currently being held hostage at Mountain Mountain View Tire in Ventura next to Macy's under my name [redacted] White Ford Expedition Eddie BauerI am now going to speak with corporate at Good Year and not these disrespectful scam artists at mountain view tires! Final Business Response / [redacted] (4000, 10, 2016/03/18) */ The truck is not being held hostageThe customer broke down in our parking lot from Colorado and we offered to helpThe customer has since been offered to pick up his vehicle for freeWe will not charge the customer for any work performedWe are not willing to meet the customers demands of hotel fees and pain and sufferingYour wheel practically fell off in our parking lot because of a bad bearingThat's not our faultWe agreed verbally on a $estimate for the repairsYou then declined the work after it had been doneYou then were trying to sell the truck to another party in our parking lotVery strange turn of eventsIt is my final offer; come pick up your vehicle and there is no charge for the work performed

Initial Business Response / [redacted] (1000, 10, 2016/03/29) */ Contact Name and Title: [redacted] VP Contact Phone: XXXXXXXXXX Contact Email: ***@mountainviewtire.com Vehicle was towed to shop with customer stating it had overheated on freeway and died times.Preliminary inspection revealed multiple cooling system leaks,which were determined to be water pump,radiator,and coolant by-pass [redacted] was advised at that point of probable internal engine damage,however we weren't able to proceed with with combustion gas/cooling system dye test due to the severity of leaks.Advised customer against proceeding with any service to which she requested some sort of "band aid"to get to San Diego.We explained the need to replace water pump,radiator and by-pass [redacted] in order stop coolant from pouring out.After sealing cooling system,we performed block dye test,explaining to customer that this test is not 100%.Test came back with negative results times to which customer was again explained that block testing in the shop under controlled conditions is not the same as real world circumstances and the probability of existing undetected engine damage including but not limited to head gasket failure was very high in this case due to the symptoms,regardless of the negative test results Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/03/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) The shop explained that they performed chemical testing which showed NO damage not once but twiceOnce before they fixed the radiator, water pump, thermostat housing unit and the pipe and after they fixed all thatIf they knew that there was a possibility there was Ramage they could've advised me to fix the problem right then and thereIt makes no sense to me as to why they would even let this problem go without fixing itI still do not feel that I should be held responsible for the problem if they knew such thing could've happened Final Business Response / [redacted] (4000, 14, 2016/03/31) */ I don't believe we can add anymore to what we have already statedIt is an unfortunate set of circumstancesThe repairs were required to be done in order to get the vehicle in running conditionWe cannot condemn the entire engine before replacing the radiator, the water pump and the by pass [redacted] Those parts required replacing regardlessWe advised the consumer of their optionsThe consumer feels they should not be held responsible for the repairs of the engineMountain View Tire feels they should not be held responsible for the repairs of the engine eitherThe vehicle came in on a tow truck overheating with multiple coolant leaksIt is likely and probable the head gaskets were compromised during the overheating process before it was towed to usThere were no visible signs of a blown head gasket after we repaired the leaking external items Final Consumer Response / [redacted] (4200, 16, 2016/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) If you knew that the head gaskets could've have been damaged with the overheating, they should've been replacedI requested for EVERYTHING to be fixedAt which I was notified that there was NO damage which is why I said I didn't want them replacedI still feel I should not be held responsible if you knew there couldve been damage done already

Initial Business Response / [redacted] (1000, 6, 2015/08/03) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@mountainviewtire.com MrBernal [redacted] Ca XXXXX July 22, Dear Mr***, I am in receipt of your letter requesting $2,for the repairs to your JeepI assume that you feel Mountain View Tire is accountable for these repairsWhile I'm very sorry this has happened to your vehicle, I do not agree that we are responsibleThree and a half months and 1,miles have passed [redacted] we serviced your Jeep lastIf we would have not properly torqued the lug nuts, the wheel would have come loose right awayWe have a torque program in place to prevent loose wheels from happening and have a stellar record in the aforementioned policyAll the wheels on your Jeep were torqued to foot pounds of pressureThere are many other variables that can cause the lug nuts to sheer off and cause the problem that you hadAlthough we have a very pro-customer company policy; we feel we do not have any financial responsibility for what happened Respectfully, [redacted] Vice President Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mountain View Goodyear Tire Company nearly killed me....You did not torque the tires! Your companies comment that if not properly torqued the wheels would have loosened right awayNOT TRUE! I am just a grandmother not a expert, but WHEELS do not just fall offThis is just common sense!!! The repair mechanic that repaired our vehicle said that some of the other wheels were loose and could have also sheared offA wheel DOES NOT JUST fall off after miles or months unless your company did not properly torque the wheelsAll drivers go many thousands of miles and we do not see a lot of wheels just FALL OFF on the freewayIf not properly torqued it would take a constant back and forth and stress on the wheel over time to shear off all of the lugsThere was not one lug on that tire! Please tell me what the OTHER VARIABLES are ?? .....Our repair papers from you DID NOT have the torqued box checked....It was a COPY of your work sheet...Get real....WHEELS DO NOT JUST FALL OFFYour company nearly killed my husband and myself and probably or other drivers on that freewayYour company is negligent and you know itYour owe us is $

Initial Business Response /* (1000, 10, 2016/03/29) */
Contact Name and Title: [redacted] VP
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@mountainviewtire.com
Vehicle was towed to shop with customer stating it had overheated on freeway and died 3 times.Preliminary inspection revealed...

multiple cooling system leaks,which were determined to be water pump,radiator,and coolant by-pass [redacted] was advised at that point of probable internal engine damage,however we weren't able to proceed with with combustion gas/cooling system dye test due to the severity of leaks.Advised customer against proceeding with any service to which she requested some sort of "band aid"to get to San Diego.We explained the need to replace water pump,radiator and by-pass [redacted] in order stop coolant from pouring out.After sealing cooling system,we performed block dye test,explaining to customer that this test is not 100%.Test came back with negative results 3 times to which customer was again explained that block testing in the shop under controlled conditions is not the same as real world circumstances and the probability of existing undetected engine damage including but not limited to head gasket failure was very high in this case due to the symptoms,regardless of the negative test results.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The shop explained that they performed chemical testing which showed NO damage not once but twice. Once before they fixed the radiator, water pump, thermostat housing unit and the pipe and after they fixed all that. If they knew that there was a possibility there was Ramage they could've advised me to fix the problem right then and there. It makes no sense to me as to why they would even let this problem go without fixing it. I still do not feel that I should be held responsible for the problem if they knew such thing could've happened.
Final Business Response /* (4000, 14, 2016/03/31) */
I don't believe we can add anymore to what we have already stated. It is an unfortunate set of circumstances. The repairs were required to be done in order to get the vehicle in running condition. We cannot condemn the entire engine before replacing the radiator, the water pump and the by pass [redacted] Those parts required replacing regardless. We advised the consumer of their options. The consumer feels they should not be held responsible for the repairs of the engine. Mountain View Tire feels they should not be held responsible for the repairs of the engine either. The vehicle came in on a tow truck overheating with multiple coolant leaks. It is likely and probable the head gaskets were compromised during the overheating process before it was towed to us. There were no visible signs of a blown head gasket after we repaired the leaking external items.
Final Consumer Response /* (4200, 16, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If you knew that the head gaskets could've have been damaged with the overheating, they should've been replaced. I requested for EVERYTHING to be fixed. At which I was notified that there was NO damage which is why I said I didn't want them replaced. I still feel I should not be held responsible if you knew there couldve been damage done already