Sign in

Mountain Vista Log Cabins

Sharing is caring! Have something to share about Mountain Vista Log Cabins? Use RevDex to write a review
Reviews Mountain Vista Log Cabins

Mountain Vista Log Cabins Reviews (1)

RE: Claim ID ***Dear Ms***Please allow this correspondence to confirm that Vision Benefits of America, Inc(“VBA”) is in receipt of your notice dated December 29, However, please be advised that VBA did not receive this document until January 8th, because the address
utilized is no longer validFor future reference, VBA’s proper mailing address is Lydia Street, Suite 300, Carnegie, PA 15106.In response to your notice, VBA acknowledges that the complainant is a covered insured through an employer-sponsored insurance planAfter receiving out-of-network benefits, the complainant attempted to forward his receipts to VBA’s attention via one of two options indicated on VBA’s OON Reimbursement FormThe two acceptable means of transmission are U.SMail and facsimile - as indicated in the Instructions section of the form(A true and correct copy of the same is enclosed herewith and can also be viewed at vbaplans.com.) Please note that VBA does not permit these forms to be submitted via email for various privacy and security reasons given the sensitive and private nature of the information contained in the same.According to our records, the complainant called VBA’s Member Services Department on December 27th, to inquire if the OON Reimbursement Form he claimed to have faxed the week before had been receivedA VBA Member Services Representative advised that she was unable to locate the same and requested the complainant fax the form againThe Member Services Representative then personally checked the fax machines and did not see a fax from the complainant, despite the fax machine receiving numerous other faxes throughout the dayThe complainant called back on December 28th, and spoke to the same Member Services Representive as the day before.After confirming that VBA had still not received his fax, he indicated that he would again fax the form to the her attentionThe Member Services Representative continued to check the fax machines throughout the rest of the day and noted again that the machines were receiving faxes, but there was no record of his fax ever being transmitted.According to VBA’s records, the complainant’s form was finally received via facsimile on Saturday, December 30th, at 7:a.mAlthough VBA’s office was closed for the holiday weekend, the complainant’s reimbursement request was processed for payment immediately upon our return on January 2nd, The complainant then called VBA on January 3rd, and confirmed the processing of his request for reimbursementOn January 8th, 2018, VBA received another faxed OON Reimbursement Form from the complainant and VBA’s Manager of Members Services called and left him a message to again confirm that his claim had already been approved on January 2nd, 2018, and that he would be receiving payment after VBA’s next regularly scheduled check run on January 15, 2018.Please note that VBA is a non-profit corporation, is licensed and regulated by various state departments of insurance, has been in business for over years, and processes hundreds of thousands of claims per yearHowever, VBA has no control over its phone company’s fax lines and utilizes commercial/business grade fax machines that are routinely serviced and maintained per its vendor service contractsVBA also has no control or oversight of the fax sender or the sender’s fax equipmentIn reviewing transmission reports for the days in question, VBA was unable to find any evidence that its fax machines were not working, and further, has not received any other complaints about its fax machinesNevertheless, VBA’s Member Services Representatives and Manager happily checked its fax machines for three straight days awaiting the complainant’s form, which could have also been sent by U.SMail.As the complainant’s fax transmission issues and reimbursement request were already resolved in the course of business, VBA does not believe any settlement is applicable or necessary.If you desire any further information with respect to this matter, please do not hesitate to contact me.Very truly yours,Jeff *Ho***General Counsel###-###-####, ext ***

Check fields!

Write a review of Mountain Vista Log Cabins

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Mountain Vista Log Cabins Rating

Overall satisfaction rating

Address: 400 Lydia St Ste 300, Carnegie, North Carolina, United States, 15106-2792

Phone:

Show more...

Web:

www.visionbenefits.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Mountain Vista Log Cabins, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Mountain Vista Log Cabins

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated