Mountain Vista Wedding Films

[redacted] ,I'd like to express my apology that you've not had a positive experience with Mountain Vista Wedding Films at this timeI haven't had any direct contact with you in the pastI've done all communication with [redacted] before and after your wedding.'ve sent several email since your wedding with a completed video and request for music selection that wasn't finalized before your weddingCopies of the original emails are belowI also reached out by phone in NovemberAlong with several follow up emailsYou expressed that you've tried to contact me I've seen no email from you or [redacted] since the wedding can you please let me know when you tried contact meDid you try contacting me by phone or get my voicemail? Much of our contact before the wedding was done over the phoneI always return all phone calls within one business day From: Jeff A [redacted] [mailto:[email protected]] Sent: Sunday, September 3, 11:PM To: ' [redacted] ***' Subject: Music selection 06/17/Hi ***, I’m getting close to finishing you up your full ceremony and reception videosAs we discussed before you have the option of choosing the audio tracks for music for the full version videos since they won’t be made public onlineCan you please send over a couple tracks for both the ceremony and reception that you would like played when there is not much original audio to useI also never heard back from you on the highlight video, can you please let me know you received it Thanks, Jeff A [redacted] From: Jeff A [redacted] [mailto:[email protected]] Sent: Friday, August 4, 1:PM To: ' [redacted] ***' Subject: Wedding Highlight video Hi ***,Here is the link to your wedding trailer[redacted] Please let me know if you have any input or commentsOnce you approve of the video I’ll upload it on Facebook so it’s easier to share with family and friends.I’ll be in touch in the coming weeks about the delivery dates for your other videosIt’s been a busy season and I’m trying to get though my backlog as fast as possible.Thanks,Jeff A [redacted] Please let me know what your thoughts on the emails above areI will also reach out to you both by phone again todayJeff A [redacted] Owner/OperatorMountain Vista Wedding FilmsC:(970) 581-4842B:(720) [email protected] www.MountainVistaweddingfilms.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you for the quick response.  We didn't know how many songs you wanted us to suggest so we hope this is ok, please let us know if we need to make changes or you need any further selections.  We look forward to see the videos.Songs for the ceremony that we would like or be ok with being used are "Marry me" By Train, "Canon D" by Pacabella and "You Can't Hurry Love" By Phil Collins.Reception songs that we would like or be ok with are "Signed, Sealed, Delivered" By Stevie Wonder, "Have I Told You Lately That I Love You" By Rod Stewart, "Come and Get Your Love" By Redbone, "Because you loved me" by Celine Dion "Can't Stop the Feeling" by Justin Timberlake, "You make my dreams come true"by Hal and Oats.
Sincerely,
[redacted]

[redacted],I'd like to express my apology that you've not had a positive experience with Mountain Vista Wedding Films at this time. I haven't had any direct contact with you in the past. I've done all communication with [redacted] before and after your wedding.'ve sent several email since your wedding...

with a completed video and request for music selection that wasn't finalized before your wedding. Copies of the original emails are below. I also reached out by phone in November. Along with several follow up emails. You expressed that you've tried to contact me I've seen no email from you or [redacted] since the wedding can you please let me know when you tried contact me. Did you try contacting me by phone or get my voicemail? Much of our contact before the wedding was done over the phone. I always return all phone calls within one business day.  From: Jeff A[redacted] [mailto:[email protected]] Sent: Sunday, September 3, 2017 11:30 PM To: '[redacted]' Subject: Music selection 06/17/17 Hi [redacted], I’m getting close to finishing you up your full ceremony and reception videos. As we discussed before you have the option of choosing the audio tracks for music for the full version videos since they won’t be made public online. Can you please send over a couple tracks for both the ceremony and reception that you would like played when there is not much original audio to use. I also never heard back from you on the highlight video, can you please let me know you received it.  Thanks, Jeff A[redacted]   From: Jeff A[redacted] [mailto:[email protected]] Sent: Friday, August 4, 2017 1:16 PM To: '[redacted]' Subject: Wedding Highlight video Hi [redacted],Here is the link to your wedding trailer.[redacted] Please let me know if you have any input or comments. Once you approve of the video I’ll upload it on Facebook so it’s easier to share with family and friends.I’ll be in touch in the coming weeks about the delivery dates for your other videos. It’s been a busy season and I’m trying to get though my backlog as fast as possible.Thanks,Jeff A[redacted]   Please let me know what your thoughts on the emails above are. I will also reach out to you both by phone again today. Jeff A[redacted] Owner/OperatorMountain Vista Wedding FilmsC:(970) 581-4842B:(720) [email protected]  www.MountainVistaweddingfilms.com