Mountain West Mechanical, Inc.

There is a notice behind our sales counter clearly stating our restocking fee policyHowever, had the customer contacted us directly to let us know she was upset, we'd have gone ahead and credited her the amount at the time as customer satisfaction is very important to usWe've tried several times
to contact her but have gotten no response, so we have mailed a check for the $to herWe value any business a customer chooses to give us, and hope this customer will now be satisfied

Revdex.com thank you for the help in this situation. A few corrections from Pacific response. I did call the store back that same day(see letter) and spoke to the salesman about the overcharge. Also a man named [redacted] called me once (message was on my recorder) to discuss the situation, however I had already contacted Revdex.com and Pacific had been notified by Revdex.com. Check for $13.27 received from Pacific thank you.