Mountainside Hospital

We apologize for any frustration for this error may have causedAs of 5/26/17, we are not showing any outstanding balance on your accountYou should not continue to receive any statements or calls from the collection agencyIf any activity persists, please reach out to Melissa H directly at ###-###-#### for immediate resolutionThank you

HUMC Mountainside Hospital has resolved this caseThe patient should have never been sent to collections, this was a system errorWe apologize for the frustration this has caused

When self-pay patients come to the ED for care, we do not know what services they will need at that time, so we ask for a deposit after they are screened by a medical providerOnly after the services are rendered do we know exactly what care was providedAt that time, if there is a balance due, we bill the differenceOn occasion if the patient over paid, we issue a refundAs far as the bill from the physician, this is normalThe emergency room Doctors bill separately for their services just like any other independent DoctorThe same holds true for surgeons, anesthesiologists, radiologists or any Doctor contracted to perform services at the hospitalWe have an all patients sign a financial consent, so they are aware of thisWe have not improperly billed Mr [redacted] for any services he did not receiveWe would be happy to work with him on his balance and accommodate a mutually acceptable settlementI look forward to hearing from himMy e-mail is [redacted] and my phone number is ###-###-####

We are sorry that you have had a negative billing experience, it is not our intension to make customers feel uninformed about the processIt is a standard business practice within healthcare to have patients sign a financial consent form which informs patients of their financial responsibilities - this is how we operate at Mountainside HospitalPatients will typically receive two bills, one from the hospital and another from the Physician group who provided the careWe do our best to run a financial estimation to let patients know how much they will owe, but we would not know the total patient responsibility under after services were renderedThis would depend on the treatment received during the time of servicePlease feel free to reach out to the contact information provided to discuss your bill in detail

Complaint: ***
I am rejecting this response because:
I believe that it is unethical to not inform the customer of everything that is written in the response at the time of serviceI never even received a bill to the declared addressDue to the fact that no one ever informed me as to how this hospital operates, I reject this response and I consider Mountainside hospital's business practices abusive and disrespectful towards the customer baseI believe that stating that the hospital did not know the extent of the charges is falseThey have a computerized system and should know what services I receivedNo mention was ever made of any additional chargesI even learned the name of the "doctor" that supposedly attended me (a man's name is on the paper work and a woman attended me) from the bill I had to call up and ask forI believe that it is unacceptable that no bill was ever sent and then the hospital turns my account over to a collection agencyI am disgusted by their behavior.
Regards,
*** ***

This morning, my Health Insurance Company confirmed the following. Hackensack UMC Mountainside failed to submit the claim form properly to my Health Insurance Company. As of today, they have not filed any claims for my visit on March 14, 2015 and Hackensack UMC Mountainside is listed in...

Network with my Health Insurance. My health insurance plan is  [redacted] - Provided Network by Aetna, but all claim must go to MERITAIN HEALTH. Brandi at [redacted] confirmed me this morning at 11:18AM via phone that Hackensack UMC Mountainside is in Network, but they failed to submit any claims for my visit. There will be a significant change on my bill (Network discount), and this is a crucial information for Hackensack UMC Mountainside.Thank you very much for communicating this information to them on my behalf.

We apologize for any frustration for this error may have caused. As of 5/26/17, we are not showing any outstanding balance on your account. You should not continue to receive any statements or calls from the collection agency. If any activity persists, please reach out to Melissa H directly...

at ###-###-#### for immediate resolution. Thank you

When self-pay patients come to the ED for care, we do not know what services they will need at that time, so we ask for a deposit after they are screened by a medical provider. Only after the services are rendered do we know exactly what care was provided. At that time, if there is a balance due, we...

bill the difference. On occasion if the patient over paid, we issue a refund. As far as the bill from the physician, this is normal. The emergency room Doctors bill separately for their services just like any other independent Doctor. The same holds true for surgeons, anesthesiologists, radiologists or any Doctor contracted to perform services at the hospital. We have an all patients sign a financial consent, so they are aware of this. We have not improperly billed Mr. [redacted] for any services he did not receive. We would be happy to work with him on his balance and accommodate a mutually acceptable settlement. I look forward to hearing from him. My e-mail is [redacted] and my phone number is ###-###-####.

We have contacted the patient directly regarding their complaint and they are satisfied with the outcome on their account.

The complaint that was received from Mr. [redacted] was reviewed and in this case the complaint was not validated based on the information received. There was a payment plan that was set on up on his accounts which he did make the first 2 payments in Nov and Dec 2014. The account was placed with a...

collection agency for non-payment to meet the payment plan guidelines. If Mr. [redacted] wants to make his account current for Jan-April 2015 we will remove the account from collections and reset his payment plan. The account was placed for collections for nonpayment. Regards, [redacted]

HUMC Mountainside Hospital has resolved this case. The patient should have never been sent to collections, this was a system error. We apologize for the frustration this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I just need a bill (s) sent to me with a reference number (s) so I can pay it accordingly.