Mountainsound

Thank you for the response? I appreciate the detail provided.I do check that email box's spam/clutter/junk mail daily? I currently have no black listed domains on my account? I have also checked with my organizations Exchange administrators and they cannot find any reason why the pmstudy.com domain would enter? According to the engineer I talked with, they don't have any heuristic filtering in place on the perimeter and the domain is not blacklisted.I have already tried resetting passwords multiple times, without email response making it through either.With the lack of ability communicate over the course of weeks, the payment processor was asked to reverse the charges? I also lack the faith in the ability to gain support should I try to log in with the information provided over this Revdex.com incident.And given that I have not logged in, I respectfully request that the account be cancelled

Dear ***,Please note that we have provided you the access to the course material on the same day that we received the paymentieNov Please find the attached screenshot of the email that was sent to you with the Login details.Upon your query on Nov 17, our support team had replied to you within our service timePlease see the attached screenshot as a proof.I would request you to check you spam folder also.? As a courtesy, we will extend your course access for additional days.Hope this is fine.Best Regards, [redacted]

VMEdu/PMstudy has? contacted [redacted] directly to resolve this matter and process the refund

Dear Revdex.com,We have resolved the issue with consumerVMEdu had sent all the required services with in the time frame however We have agreed to honour customer claims and we will refund the payment to himHe has agreed to close the Revdex.com complaint but he does not have the option to do itPlease refer to the attachement for the same.I would request you to close this complaint.Best Regards,VMedu.com

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the? response made by the business in reference to complaint ID 11616585, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?

VMEdu/PMstudy has contacted [redacted] directly to resolve this matter and process the refund

Dear Revdex.com,We have resolved the issue with consumerVMEdu had sent all the required services with in the time frame however We have agreed to honour customer claims and we will refund the payment to himHe has agreed to close the Revdex.com complaint but he does not have the option to do itPlease refer to the attachement for the same.I would request you to close this complaint.Best Regards,VMedu.com

Thank you for the response I appreciate the detail provided.I do check that email box's spam/clutter/junk mail daily I currently have no black listed domains on my account I have also checked with my organizations Exchange administrators and they cannot find any reason why the pmstudy.com domain would enter According to the engineer I talked with, they don't have any heuristic filtering in place on the perimeter and the domain is not blacklisted.I have already tried resetting passwords multiple times, without email response making it through either.With the lack of ability communicate over the course of weeks, the payment processor was asked to reverse the charges I also lack the faith in the ability to gain support should I try to log in with the information provided over this Revdex.com incident.And given that I have not logged in, I respectfully request that the account be cancelled

Dear ***,Please note that we have provided you the access to the course material on the same day that we received the paymentieNov Please find the attached screenshot of the email that was sent to you with the Login details.Upon your query on Nov 17, our support team had replied to you
within our service timePlease see the attached screenshot as a proof.I would request you to check you spam folder also. As a courtesy, we will extend your course access for additional days.Hope this is fine.Best Regards,***

We've contacted Michael M*** directly regarding this issue and are in the process of resolving this amicably.

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the? response made by the business in reference to complaint ID 11616585, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
?

VMEdu/PMstudy has? contacted *** directly to resolve this matter and process the refund

Dear Revdex.com,We have resolved the issue with consumerVMEdu had sent all the required services with in the time frame however We have agreed to honour customer claims and we will refund the payment to himHe has agreed to close the Revdex.com complaint but he does not have the option to do itPlease refer to the attachement for the same.I would request you to close this complaint.Best Regards,VMedu.com

VMEdu/PMstudy has contacted [redacted] directly to resolve this matter and process the refund.

Thank you for the response.  I appreciate the detail provided.I do check that email box's spam/clutter/junk mail daily.  I currently have no black listed domains on my account.  I have also checked with my organizations Exchange administrators and they cannot find any reason why the pmstudy.com domain would enter.  According to the engineer I talked with, they don't have any heuristic filtering in place on the perimeter and the domain is not blacklisted.I have already tried resetting passwords multiple times, without email response making it through either.With the lack of ability communicate over the course of weeks, the payment processor was asked to reverse the charges.  I also lack the faith in the ability to gain support should I try to log in with the information provided over this Revdex.com incident.And given that I have not logged in, I respectfully request that the account be cancelled.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID 11616585, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We've contacted Michael M[redacted] directly regarding this issue and are in the process of resolving this amicably.

Dear [redacted],Please note that we have provided you the access to the course material on the same day that we received the payment. ie. Nov 14. Please find the attached screenshot of the email that was sent to you with the Login details.Upon your query on Nov 17, our support team had replied to you...

within our service time. Please see the attached screenshot as a proof.I would request you to check you spam folder also. As a courtesy, we will extend your course access for 10 additional days.Hope this is fine.Best Regards,[redacted]