Mountaintop Construction & Roofing

Good Afternoon ***,I looked into your application and like Jeff explained to you before you left a $holding deposit and at the last minute you decided not to rent with usWe also sent you a copy of the application with the rules and regulations regarding the holding deposit and application feeThe apartment you were originally approved for was on the fourth floor as we did not have any high floor apartments available at [redacted] at that timeIn addition Jeff offered you a high floor unit for the first of October which was around the time you were going to move in because you were staying in a hotel for a few weeks unrelated to moving inI am so sorry for the misunderstanding but you canceled your application abruptly before you moved in which was originally scheduled for September 19thThe application you signed for was sent to you that had all of the original information and rules We would love to have you as a resident and again sorry for any misunderstanding and confusion you are having as we provided all the information needed regarding your applicationThanks,Scott S [redacted] Community Manager###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] As you are aware off the attached complaint we would like to update you on the status the work has been completed and I have had numerous conversations with [redacted] to insure he is satisfied

Good Afternoon [redacted],I looked into your application and like Jeff explained to you before you left a $500 holding deposit and at the last minute you decided not to rent with us. We also sent you a copy of the application with the rules and regulations regarding the holding deposit and application...

fee. The apartment you were originally approved for was on the fourth floor as we did not have any high floor apartments available at [redacted] at that time. In addition Jeff offered you a high floor unit for the first of October which was around the time you were going to move in because you were staying in a hotel for a few weeks unrelated to moving in. I am so sorry for the misunderstanding but you canceled your application abruptly before you moved in which was originally scheduled for September 19th. The application you signed for was sent to you that had all of the original information and rules.  We would love to have you as a resident and again sorry for any misunderstanding and confusion you are having as we provided all the information needed regarding your application. Thanks,Scott S[redacted]Community Manager###-###-####

Hi [redacted], I am so sorry you haven't received your admin fee refund back. You should have received your refund once your application was not approved. I will resend the check out ASAP to the address you provided above. Please call me if you have any issues or concerns.Thanks, Scott...

S[redacted]Community ManagerThe Avenue At East Falls###-###-####

The items and concerns brought forward by the resident at [redacted] Apartments have been addressed timely.  Any further questions regarding this please contact the property manager at [redacted], Vining's GA.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]