Mountaintop Roofing

Initial Business Response / [redacted] (1000, 10, 2016/01/04) */ In response to [redacted] ***'s claim of failure to pay and delays in paying on behalf of MTR (Mountaintop Roofing.) Please be advised that a check in the amount of $5,#cleared 12/22/The check amount of $5,represents the agreed upon refund to Mr [redacted] of $6039.39- $706.73(Amount owed from other roof we replaced for Mr [redacted] approximately months prior.) Any delay in payment to Mr [redacted] was in part due to Liberty Mutual and the time it took for them to reach a compromise on a n amount to be paid to Mr***Once the amount had been agreed on between MTR and Liberty Mutual MTR waited on Liberty Mutual to respond back that Mr [redacted] was in agreement with the amountSome time passed [redacted] we got a call from Liberty Mutual wondering when Mr [redacted] would receive payment and we responded that we never received confirmation that Mr [redacted] had agreed on settled compromiseThe phone call came approximately 2nd week in December from Liberty Mutual that Mr [redacted] did agree to the $6,We agreed to cut a check to Mr [redacted] within a weekA check was consequently sent the following Wedas a blizzard delayed MTR from getting check out in the mail on Tues Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) MTR is correct in that I agreed to settle the dispute for the stated amountThe amount advanced for the project was $12,The amount of work done by MTR was $4,Additionally, there was a balance due MTR for a previous job, as stated, for $When MTR asked to be relieved as general contractor for the remainder of the projector, which I agreed to, the refunds should have been $12,- $4,- $706.73, or $6,Instead, MTR over billed, claiming credit for work that was never done, and for costs that were never incurred, claiming $8,in costs for work on the lattice, painting, and dump fees that were never completed or incurredIn order to get any of the money due refunded, I settled for the amount stated A few observations concerning MTR: The work that they did on the roofs was acceptable MTR lacks competence to perform as a general contractor, at least as demonstrated on this projectThey failed to adequately oversee the work of their subcontractorThey didn't return phone callsThey delayed issuance of the refund checkIn summary, I would never recommend them for any project that required the skills of a general contractor

Initial Business Response /* (1000, 10, 2016/01/04) */
In response to [redacted]'s claim of failure to pay and delays in paying on behalf of MTR (Mountaintop Roofing.)
Please be advised that a check in the amount of $5,332.66 #2992 cleared 12/22/15. The check amount of $5,332.66 represents...

the agreed upon refund to Mr. [redacted] of $6039.39- $706.73(Amount owed from other roof we replaced for Mr. [redacted] approximately 6 months prior.)
Any delay in payment to Mr [redacted] was in part due to Liberty Mutual and the time it took for them to reach a compromise on a n amount to be paid to Mr. [redacted]. Once the amount had been agreed on between MTR and Liberty Mutual MTR waited on Liberty Mutual to respond back that Mr. [redacted] was in agreement with the amount. Some time passed [redacted] we got a call from
Liberty Mutual wondering when Mr. [redacted] would receive payment and we responded that we never received confirmation that Mr. [redacted] had agreed on settled compromise. The phone call came approximately 2nd week in December from Liberty Mutual that Mr. [redacted] did agree to the $6,039.39. We agreed to cut a check to Mr. [redacted] within a week. A check was consequently sent the following Wed. as a blizzard delayed MTR from getting check out in the mail on Tues.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MTR is correct in that I agreed to settle the dispute for the stated amount. The amount advanced for the project was $12,000. The amount of work done by MTR was $4,675. Additionally, there was a balance due MTR for a previous job, as stated, for $706.73. When MTR asked to be relieved as general contractor for the remainder of the projector, which I agreed to, the refunds should have been $12,000 - $4,675 - $706.73, or $6,618.72. Instead, MTR over billed, claiming credit for work that was never done, and for costs that were never incurred, claiming $8,701 in costs for work on the lattice, painting, and dump fees that were never completed or incurred. In order to get any of the money due refunded, I settled for the amount stated.

A few observations concerning MTR:
The work that they did on the roofs was acceptable.
MTR lacks competence to perform as a general contractor, at least as demonstrated on this project. They failed to adequately oversee the work of their subcontractor. They didn't return phone calls. They delayed issuance of the refund check. In summary, I would never recommend them for any project that required the skills of a general contractor.