Mountune

I am in dire need of replacement brake pads and rotors for my vehicleTo order the original ford parts from my local dealership would cost slightly less than to order performance parts from the third party MountuneFor a slight increase in price, I could have a superior product for my needs
I ordered the "mountune RS-R Brake Pad & Rotor Package" on August 26th, However, when I received my shipment confirmation and packing slip (via email) on the 28th of August, I noticed that while the front/rear rotors and the front pads had shipped, the slip have an inventory of "0" for the rear padsThey sold an incomplete product at full price
I immediately messaged customer service (Edward N***) about the missing partsHe then informed me that the parts are in transit by boat, and should arrive within 2-weeks to their facility, which then would be shipped my way
I was confused, as this product was shown as being in stock on their website, and had I known I'd need

on Sunday the 19th of febI ordered parts from Moutuneusa.comThe parts I ordered were listed as in stock and that they would ship within 24hrsOn Tuesday my order was still " processing " SO I sent an email inquiring why it was still processing and hadn't shipped yetOn Wednesday seeing as I had no answer from them I contacted their live chatWhich told me they were of no use and that I had to CALL THEMThis is everything should be doable on their websiteSo I called and talked to a rep that told me the part was out of stock and wouldn't be in for another weeks at leastI told them to cancel that order and to ship me the other part, and to refund me the $for the part that was out of stock, the rep told me it would be done on that dayI had an appointment with my mechanic to install the parts on Sunday( keep in mind during that time I had ordered other parts from another website which had the items shipped an delivered to me by that Thursday using free shippi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved. The vendor has resolved the issue to my satisfaction
Regards,
*** ***

Review: In January of 2015, I purchased a MR300 kit for my 2013 Ford Focus ST from Mountune USA.At the time of purchase, it was described as 'in stock' via the website.After placing the order and having my credit card charged, I was informed the product was not 'in stock' and there was no ETA.I informed the rep I would wait a few weeks to see (the port slowdown in LA was in progress at the time).5 weeks later I received an email that my product was finally shipping. I informed Mountune that I was canceling my order and would refuse the shipment.I met FedEx at the door (a week later, 6 weeks after my order was placed) and refused the shipment.I never took possession of the parts.Mountain received the shipment back from FedEx. They informed me it was damaged and I was to be held responsible. I responded that since I never received them, it was the carriers (FedEx) liability. Mountain then waited 2 additional weeks (despite repeated inquiries) to refund my credit card. When the refund did post, they had charged me a 15% restocking fee.They never provided an invoice to detail this fee. The president of the company never contacted me despite assurances he would do so. This restocking fee is in direct contradiction to the policy posted on their website. It only applies to products that were received and then returned to Mountune. The shipment was refused, I never took possession.Desired Settlement: I desire the restocking fee of $450.75 to be refunded to my credit card. I was willing to accept a 'store credit' from Mountune for future purchases, but the owner never contacted me as he assured me he would.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The vendor has resolved the issue to my satisfaction.

Regards,

Review: I was asked to return a product and was received by this company on friday 4th of September after I was in contact with an employee stating that I would get a full refund of $999. I waited and waited and nothing was refunded so I contacted the company again and was told it was refunded yet nothing had been received by me. I received an email receipt of a payment To me on the 9th 5days after I was told it was already refunded. Today is the 14th and still nothing from this company of the money they owe me. I returned the parts they asked and yet no money to me in my eyes that's stealing/robbery. 10 days for a refund to a credit card is unacceptable.Desired Settlement: Want my money for the parts I was bugged about returning.