October 20, In response to the claim from [redacted] Her vehicle has been brought into our garage a few times since she purchased itIt has had an engine and a transmission installed, along with an alternatorAll of which were covered under her extended service contractThe last time [redacted] had her vehicle in on October 10, 2017, it was a starterHer service contract expired on September 31, Our office spoke with [redacted] ( extended service contract earner) and had the repairs done under the contract for [redacted] When trying to explain the repairs to [redacted] , she did not want to hear what we had to say, she asked that we give her the starter so she could take it and get it tested to make sure it was actually badWe left a copy of the invoice along with the old starter in the vehicle for her and she picked it up after hours from our garageSince she had picked her car up, we have not heard anything from herTherefore, I believe her desired outcome has been settled.Alyssa S
In response to complaint concerning the title.Mountville Motor Sales has made numerous documented attempts to give the title as paid off to the customer We generally do not mail titles, we prefer to hand them over In this case we do not even have a good address for this customer We think we have a correct cell phone number and since receiving this complaint, we have left two more messages without a response The title is here, I don't understand why this custmer will not just stop in or at the very least return a phone call.There is a very simple resolution here.Sincerely,Mountville Motor Sales
October 20, In response to the claim from [redacted] Her vehicle has been brought into our garage a few times since she purchased itIt has had an engine and a transmission installed, along with an alternatorAll of which were covered under her extended service contractThe last time [redacted] had her vehicle in on October 10, 2017, it was a starterHer service contract expired on September 31, Our office spoke with [redacted] ( extended service contract earner) and had the repairs done under the contract for [redacted] When trying to explain the repairs to [redacted] , she did not want to hear what we had to say, she asked that we give her the starter so she could take it and get it tested to make sure it was actually badWe left a copy of the invoice along with the old starter in the vehicle for her and she picked it up after hours from our garageSince she had picked her car up, we have not heard anything from herTherefore, I believe her desired outcome has been settled.Alyssa S
In response to complaint concerning the title.Mountville Motor Sales has made numerous documented attempts to give the title as paid off to the customer We generally do not mail titles, we prefer to hand them over In this case we do not even have a good address for this customer We think we have a correct cell phone number and since receiving this complaint, we have left two more messages without a response The title is here, I don't understand why this custmer will not just stop in or at the very least return a phone call.There is a very simple resolution here.Sincerely,Mountville Motor Sales