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Mova International

9804 Alburtis Ave, Santa Fe Springs, California, United States, 90670-3208

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I was about to spend 10K for a large quanity of globes to give away to our clients as gifts. The customer service is terrible at Mova. They made it more of a hassle than anything. I will be taking business elsewhere.

I have no legal claim against this company. Consumers may wish to note my experience prior to transacting business with Mova International.

I purchased a globe from Mova and used standard shipping; it took 12 calendar days to arrive. The globe arrived and it was defective. The product was not damaged in the shipping process but rather the globe had left the seller with the defect. In other words, the seller did not properly inspect the product before shipping it to me. In light of the fact that this was the seller's fault (and in light of the fact that I had purchased a Mova globe before), I asked the seller to send me a new globe via overnight shipping and then I would return the defective globe. THE SELLER REFUSED. The seller required me to first return the globe via ups GROUND, and once the seller received the defective globe, the seller would send me a new globe via standard shipping. (The seller provided me with the return ups GROUND label so I wouldn't have to pay for return shipping.) I would probably have to wait another 19 days to receive the new globe (in addition to the 12 days I already waited).

Since this was the seller's fault, I am of the opinion that the seller should have immediately fixed the situation. (How much does overnight shipping going cost?) What is especially troubling is that the seller is very well aware that I love globes so that even if the seller lost money on this transaction the seller would have made a profit off of me with future purchases.

As a I pointed out above, I have no legal claim against the seller as I will be returning the globe for a full refund. The seller, however, has left a very bad taste in my mouth.

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Address: 9804 Alburtis Ave, Santa Fe Springs, California, United States, 90670-3208

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