Sign in

Movado Group

109 State St, Moonachie, New Jersey, United States, 07074-1402

Sharing is caring! Have something to share about Movado Group? Use RevDex to write a review
Reviews Watch Repair, Watch Manufacturers Movado Group

Movado Group Reviews (%countItem)

I . sent my watch for strap changed because it's torned. The watch was working fine. They gave an asssment which includes "stap package and "battery service package". So, since I sent the watch working and my concern is the strap, I decline the battery service, and when I received back my watch, I charged it overnite, NOW my watched is not charging. I called they but they said because I declined the battery service they didn't garanty the battery fuctionality. now I MUST pay mandatorily. IT"S A RIP-OFF.

I keep getting offers through mail from Movado at my home address.

I bought some watches from movado company store***) and ask them ship the watches to my address . But I didn't receive them. Fedex told us to ask shipper. It's already 5 months, the store manager refuse to do anything. These watches worth more than $1,000.

Movado Group Response • Oct 16, 2019

Hello Mr.,

I reached out to the *** store and was informed the store has made multiple attempts to contact you regarding the watches that was originally shipped and signed for at your Delaware address on Friday, April 26, 2019 at 6:13 pm. Jamie reached out to you on October 2nd and confirmed your new delivery address and the replacement watches were shipped to you on FedEx tracking number *** and was delivered and signed for by J. Row on October 4th at 12:30 pm.

Should you need further assistance, please feel free to contact Movado at .

Thank you.

+1

My husband purchased this watch for our 34th wedding anniversary last year June 10th. It is not a everyday watch due to its elegant design which was the reason it was purchased for its beauty and craftsmanship. After a few wears I noticed some discoloration and I called and was told to go online and submit my information for service. To my surprise in order for it to get service due to poor quality in the craftsmanship I must submit payment status via credit card before it can be shipped. All financial responsibility was my obligation. The watch was purchased in good faith and on the craftsmanship that it would perform and obtain its elegant design for being a Movado Bold . It was purchased to match the beauty of love for my wife and to eliminate that time doesn't makes a difference when you are in love with your best friend and soulmate for life. Now it has been 9 months and haven't been worn since January hoping for a solution that it may be worn again in heart with elegant once again.

Movado Group Response • Mar 05, 2019

Hello Mrs.,

I am sorry to hear about your Movado Bold watch and any issues you encountered using the Movado service website. Please complete the attached from and send your watch to the address below along with a copy of your warranty documentation which includes a copy of your sales receipt or a signed and dated warranty card.

MGI Service

***

*** NJ 07074

I bought a watch less than 6 months and is fell apart. I barely wear it because I have allergy to nickle so I only wear it 4 times and the 4 times is when I decided to take to my july 4th trip but is just fell apart as I was walking. I didnt even get to wear it on my trip and when I came back then I drive hour to movado place and they replace watch endlink (pin that hold the watch together) and he say that endlink was pretty bad. ENDLINK BAD in LESS than 6 months? The watch crystal also got damage so I have to send it in. AFter they got my watch they didnt contact me but I have to contact them and ask if they receive my watch. then they say my watch bractlet was scratch and the crystal was chip and they charge me $103/$104 when is not Even my fault. that not all to this....AFTER I sign the paper and tell them to fix my watch and fax it then no one call me telling me if they gonna fix my watch or what is the status. Movado say they stood by their product but they dont really do.

Movado Group Response • Sep 20, 2018

Hello Ms.

I apologize for any inconvenience this has caused. I reviewed your faxed approval sent to us on September 17th and I show a representative leaving a voicemail advising you we do not accept *** as a form of payment. I have attached a revised copy of your estimate to review. If you would like to have the service completed please contact Customer Service at .

Please let me know if I can assist you with anything else.

Movado Group Response • Sep 25, 2018

Hello,

The contact number you provided is . We received your fax again today but there was no notation stating if you would to proceed with the estimate for your repair. A representative left you a voicemail today around 4 pm at the phone number provided. If you would like to approve the services, kindly re-fax your estimate and check the appropriate box and we will be happy to update your repair.

Customer Response • Sep 29, 2018

Complaint: ***

I will refax on monday.
Regards

I bought a Movado watch for $600.00. The retail store in *** (***) sold the watch but said they were not responsible for it. We took it back twice and had it sent out to Movado Group Inc four times. We were told after three or four times they would replace the watch if couldn't be repaired. Now I'm contacted and said they didn't have the part for repair and they are willing to sell us another Movado at a discounted price. This is unreasonable and unacceptable. This watch was bought as a gift to my brother who has not worn the watch for longer than two months. It is still under warranty. I have never seen anything like this. I thought Movado stood by their product.

Movado Group Response • Sep 05, 2018

Hello Mr.,

I see your sister has been working closely with Jennifer regarding your repair via email and has been working on obtaining the necessary approvals to replace your watch. I apologize for any inconvenience this has caused. We will be replacing your watch with your current model. Please note the order can take up to 5 business days to process.

Customer Response • Sep 06, 2018

Complaint Number *** has been resolved

I bought 2 movado watch 2/3/2018. On 7/03/2018 I decided to wear one of them to my trip but then on the way to the airport is just fell apart as I was walking. After I got back from my trip then I drive 1 hour 30 mins to a Movado store and they replace the end link but not the crystal. They told me that the end link was bad and is was really mess up but the question is how come when I just bought it for just a couple of months ago? The store told me to contact movado repair to see what they can do for me. I work 7 days so when I get home then is the customer service already close so I thought email them would be best. In the email they ask me to send in the watch and I ask for instruction but then no reply after. finally I got a chance to call customer service but still got a QUICK answer 'Send in and we see what we can do' and a website. I follow it but I cant submit the repair form because is keep saying the serial number is wrong but when I call movado then they keep telling me is the one that I enter on the form. Is was easy taking thousand of dollars from me but then when I need help then cant reach anyone. Is like a game and Im sending around in a circle. another problem is movado sale act like I hit the watch and damage it but is the end link so how can I hit it till it bend. Should apology instead of blaming on other. is was a disappointed for a well known brand

Movado Group Response • Aug 27, 2018

Hello Ms.,

I am sorry to hear about your experience with your Movado timepiece. I have attached a form for you to use to send your timepiece to Movado's repair facility. Please provide a copy of the original sales receipt or the original warranty card if you like your timepiece evaluated under warranty. Proof of purchase is only required for all warranty services.

Please be sure to wrap your watch securely in bubble wrap and include either the confirmation sheet or the Repair and Service Request form. Please do not include the original gift box but enclose the watch and paperwork in a secure but disposable box. You may send your timepiece to us using the carrier you are most comfortable with, but we do recommend that your timepiece is sent with a tracking number and insured for your protection.

Please be sure to mail your timepiece with your information in the package to:
MGI

Movado Group Response • Aug 29, 2018

Hello,

Yes, please list both sets of numbers from the back of the watch. One number identifies your model and the second number is your serial number so, there is a possibility the numbers were inputted in the wrong field on our service website. Once your watch arrives at our repair facility we will correctly identify your style. Please remember to include your original warranty card signed and dated or a copy of your original sales receipt. Please let me know if I can assist you with anything else.

Customer Response • Sep 05, 2018

Complaint: ***
Oh ok. I will do that

Regards

I bought a Movado watch in July 2016. the watch is warrantied for two years against all material and workmanship. I bought the watch from ***, one of their distributors. *** took the watch sent it to one of their certified repair shops where it was returned as not warranted. I called Movado in New Jersey and spoke with Angie who told me to send her the watch. I send the watch(tracking # - ***, USPS carrier). I received an email on 2/20/2018 stating that Movado needs prior approval on a watch, still in warranty to repair a broken clasp. The total they want to charge me is $70.18. The warranty advertised on their web page states, warranty all material and workmanship. When I bought it from ***, they said it was fully warrantied, that I had no worries for 2 years. Movado is false advertising and not clear on the warranty, misleading.

Movado Group Response • Feb 23, 2018

Dear Mr.,

Movado warrants to the original consumer that, for a period of two (2) years from the date of purchase, his/her watch will be free from defects in materials and workmanship that prevent the watch from functioning properly under normal use.

Your Movado limited warranty does not cover analog batteries, straps, bracelets, crystals, gold- or ionic-plating or PVD finishing, cosmetic issues such as scratches or normal wear and tear, or any damage arising from accidents or misuse, or from any alteration, service or repair performed by any party other than a Movado Authorized Service Center.

A discount has been applied to your repair bringing your total to $59.35. If you would like to approve the services, please contact Customer Service at and a representative will be happy to assist you.

Thank you.

Customer Response • Feb 23, 2018

Complaint: ***

I am rejecting this response because:

Movado's misleading advertisement on Movado's website states:

Movado warrants to the original consumer that, for a period of two (2) years from the date of purchase, his/her watch will be free from defects in materials and workmanship that prevent the watch from functioning properly under normal use. This states it will warranty the material and workmanship for 2 years. My watch when the clasp broke was less then 1.3 years old. There was no accident nor was there any misuse or alteration. It simply broke from poor material and craftsmanship which I shall repeat following the next paragraph.

Your Movado limited warranty does not cover analog batteries, straps, bracelets, crystals, gold- or ionic-plating or PVD finishing, cosmetic issues such as scratches or normal wear and tear, or any damage arising from accidents or misuse, or from any alteration, service or repair performed by any party other than a Movado Authorized Service Center. There was no accident nor was there any misuse or alteration. It simply broke from poor material and craftsmanship. Movado's reluctantly to honor their product is a clear sign of the deteriation of it's quality and extremely poor customer support. I own several high end watches and have never had an issue of workmanship or material failure as I have with this incident.

As provided by Movado, the term damage arising from accidents or misuse, or from any alteration is not at the root cause and Movado's poor quality in whole needs to be honored.

A discount has been applied to your repair bringing your total to $59.35. If you would like to approve the services, please contact Customer Service at and a representative will be happy to assist you. As seen in the attachment the price for the repair is $51.00 + $4.18 tax totaling $55.18. Adding $15.00 for shipping and handling totals $70.18. This is another attempt to disrespect a customer.

The FTC has a Truth in Advertising Law:
Truth In Advertising
When consumers see or hear an advertisement, whether it’s on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears – in newspapers and magazines, online, in the mail, or on billboards or buses. The FTC looks especially closely at advertising claims that can affect consumers’ health or their pocketbooks – claims about food, over-the-counter drugs, dietary supplements, alcohol, and tobacco and on conduct related to high-tech products and the Internet. The FTC also monitors and writes reports about ad industry practices regarding the marketing of alcohol and tobacco.

When the FTC finds a case of fraud perpetrated on consumers, the agency files actions in federal district court for immediate and permanent orders to stop scams; prevent fraudsters from perpetrating scams in the future; freeze their assets; and get compensation for victims.

The State of Connecticut, Where the product was sold has Connecticut General Statutes Chapter 735a: Unfair Trade Practices Act which prohibits deceptive practices.

Movado Group Response • Mar 06, 2018

The repair will be covered as a one-time courtesy.

Order - ***
Repair Number -***-***-***
I purchased a watch directly from the movado.com website for my wife as a wedding present, upon wearing the watch 2 times to work at an office job the watch stopped working and the band became very scratched. When reporting this to Movado they first requested that I pay to ship the watch to them for repairs, after multiple interactions and promises that they would send me a shipping label they finally emailed me a label. I shipped the watch to them only for them to try to send me an invoice for replacing the battery (it was dead) and for polishing the band. I again called them as these services should be free and under warranty, the customer service person agreed that the battery service would be free but the band service would not be covered. If needed I can provide a log of all interactions with the company to show how painful and long it has been for me to only find out that only half the services that I was told would be performed will be done.

Movado Group Response • Jan 13, 2018

On Movado Repair***-***-***for style ***, Movado will cover the suggested polishing services for the case and bracelet as a courtesy.

Customer Response • Jan 13, 2018

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me if the shipping costs are also covered, thank you.

Regards

I’ve contacted Mavado contact twice to inquire about getting a new clasp for a watch sent to me. Both times I have received no reply. I was told by the watch repair place that I have to contact Mavado to get the part. Given the type of company Mavado is, I expect way better service than absolutely no reply. The watch was given to me by my dad and it’s important to me that I get it fixed and that someone assists me.

Movado Group Response • Jan 13, 2018

Hello ***,

A voicemail was left for your today, January 13, 2018 we are in need of the numbers engraved on the back of your watch to identify the correct clasp. Please respond to the email with this information so we are able to provide you with the information needed.

I sent my Ebel watch to Movado Group for service. They sent me an estimate, which I paid. Several weeks later, the watch arrived back. When I touched the *** to change the time, it fell right off. I immediately contacted them by email, and got an auto reply indicating it would take several days to get back to me. I called and spoke to a representative. After 30 + minutes, I was told they would email me a label, but told me it may take 2-3 days. It has now been 2 weeks. They do not respond to any email correspondence.

In short, I paid for a service, and the watch came back in far worse shape than when I sent it in. Contacting them has yielded absolutely no results whatsoever, and I'm sitting here with a broken watch for weeks waiting for them to get back to me.

Movado Group Response

We sincerely apologize for the length in time it took to respond, we are currently experiencing some delays. I checked our records and see that we sent the shipping label on 9/11. If has not been received, please contact us so we can verify we have all of the correct information on file and can re-send it. We will make sure to resolve this quickly.

Customer Response

Complaint: 12381886

I am rejecting this response because:

No label has been received. No communications have been received. The business response says "please contact us". I have been. I've called and I've emailed repeatedly for TWO WEEKS without a single response. I keep communicating, and I keep getting ABSOLUTELY NO RESPONSE WHATSOEVER.

To answer the business response.... they ask me to communicate with them, and I have, repeatedly, for weeks, to no avail (with no response whatsoever).

Please email me a label. It takes about 20 seconds to create and email a label. Thus far, 1,209,600 seconds have transpired since my request.

Regards

Movado Group Response

Dear Valued Customer:

I apologize for the delay but we can assure you that you have been fully credited as of yesterday for the repair. Please check with your credit card company.

thank you!

Customer Response

I received the refund on my card. I appreciate that, and it was indeed above and beyond what they had needed to do, so thank you. That said, I have to seriously suggest that they make their process for repairs better, and especially recommend that they hire people to answer emails. To date, in all these months of sending emails; I have yet to receive one single email response to any of my emails sent.

I applaud them for taking care of the customer in the end, however, strongly suggest they take steps to overhaul their communications apparatus.

Regards

Check fields!

Write a review of Movado Group

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

Movado Group Rating

Overall satisfaction rating

Address: 109 State St, Moonachie, New Jersey, United States, 07074-1402

Phone:

Show more...

Fax:

+1 (201) 267-8428

Web:

This website was reported to be associated with Movado Group.



E-mails:

Sign in to see

Add contact information for Movado Group

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated