Movavi

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Email: ***@movavi.com
Dear *** ***,
Thank you for your feedback!
We have reviewed your complaint
It appears that the Windows license has been purchased originally and emailed us on Sat, Jul 11:am
(Pacific Time Zone (UTC-08:00))
Unfortunately, we do not work on Saturdays and Sundays (http://***/support/contact.html) and such cases as license replacement require a human assistance
As you have clarified that you own Mac, we have replaced your key with the appropriate license and sent the new license Activation key on Tue, Jul 05:am (Pacific Time Zone (UTC-08:00))We are sorry for the delay with the responseWe discovered that the correct version of the software was registered the same day
When your feedback to our followups has arrived, it was sent to our Dispute department, as a result your purchase was refunded on Thu, July,
Once the refund has been processed, it will take about seven to ten business days for the credit to appear on your accountIf the credit does not appear, please contact your credit card company and ask where they have posted the credit informationOn numerous occasions, banks have posted information in a way that is unexpectedWe hope that the refund amount is available at your account now