Revdex.com: I never gave my credit card to this business to swipeThat is a lie? They required a $deposit via the telphone to set the appointment date? They charged my card without authorization, my receipt reflects the fact I refused to sign it? They mover himself signed his signature I refused because of the damage that Move Cheap did to my property? I will fax a copy of that receipt I refused to signI will also seek criminal charges against this company? Again they did not have my authorization to charge my card it is fraud? It is a crime and I will do what I can to have the business shut downThank you for your help? Please help me to tell everyone that Move Cheap Cincinnati are criminals I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed below? I will fax a copy of my receipt from Move Cheap? It clearly shows I refused to sign.? Regards, [redacted]
We'd first like to say that we've always appreciated Mrs [redacted] business.? We've moved her several times and always had a great experience.? Many policies have changed since the last time we moved her, mainly due to regulations from other agencies or from our insurance company.? The biggest that impacted her move is the specialty item clause.? This was put in place by the insurance company due to the more expensive nature of specialty items like a piano, gun safe, aquarium, or in her case, a pinball machine.? As outlined on her signed Move Shield Limitations and liability form, specialty items require an additional $to load, and $to unload.? This cost is out of our control, and in the event of an accident, would not be covered in an insurance claim if not paid.? Mrs [redacted] was upset about this new charge, and we gave her a $discount to compensate for her dissatisfaction.? As we loaded and unloaded the pinball machine, it normally would have cost her and additional $100.00, but we reduced the charge to $50.00.? She originally told me personally on the phone that she wasn't going to pay, and I told her that was her choice, but I explained that I would have to call the police so that a report could be filed for non payment.? NOBODY ever said anything about anyone being arrested, and that is a complete falsification of the events.? Additionally, our dolly is not a "toy".? They are made of a lighter metal and specialty tires to allow for a lbs compacity load.? After working in the moving industry for years, we take the quality of our tools very seriously.? The phone calls the mover made were to me because he was trying to make her move a smoother one and was asking if there was anything we could do for her.We are apologetic that she was overall dissatisfied with her moving experience, but there will be no refunds as we have already worked with her on the price.Upon request, we will be happy to forward the paperwork she signed agreeing to pay all costs, as well as agreeing to pay for specialty items.Thank you.Tim A [redacted] Move Cheap, LLC
Revdex.com: I never gave my credit card to this business to swipeThat is a lie? They required a $deposit via the telphone to set the appointment date? They charged my card without authorization, my receipt reflects the fact I refused to sign it? They mover himself signed his signature I refused because of the damage that Move Cheap did to my property? I will fax a copy of that receipt I refused to signI will also seek criminal charges against this company? Again they did not have my authorization to charge my card it is fraud? It is a crime and I will do what I can to have the business shut downThank you for your help? Please help me to tell everyone that Move Cheap Cincinnati are criminals I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed below? I will fax a copy of my receipt from Move Cheap? It clearly shows I refused to sign.? Regards, [redacted]
I wish to add to my complaint that Move Cheap billed my credit card without authorization, ? That is a crime.Kind Regards [redacted]
We'd first like to say that we've always appreciated Mrs [redacted] business.? We've moved her several times and always had a great experience.? Many policies have changed since the last time we moved her, mainly due to regulations from other agencies or from our insurance company.? The biggest that impacted her move is the specialty item clause.? This was put in place by the insurance company due to the more expensive nature of specialty items like a piano, gun safe, aquarium, or in her case, a pinball machine.? As outlined on her signed Move Shield Limitations and liability form, specialty items require an additional $to load, and $to unload.? This cost is out of our control, and in the event of an accident, would not be covered in an insurance claim if not paid.? Mrs [redacted] was upset about this new charge, and we gave her a $discount to compensate for her dissatisfaction.? As we loaded and unloaded the pinball machine, it normally would have cost her and additional $100.00, but we reduced the charge to $50.00.? She originally told me personally on the phone that she wasn't going to pay, and I told her that was her choice, but I explained that I would have to call the police so that a report could be filed for non payment.? NOBODY ever said anything about anyone being arrested, and that is a complete falsification of the events.? Additionally, our dolly is not a "toy".? They are made of a lighter metal and specialty tires to allow for a lbs compacity load.? After working in the moving industry for years, we take the quality of our tools very seriously.? The phone calls the mover made were to me because he was trying to make her move a smoother one and was asking if there was anything we could do for her.We are apologetic that she was overall dissatisfied with her moving experience, but there will be no refunds as we have already worked with her on the price.Upon request, we will be happy to forward the paperwork she signed agreeing to pay all costs, as well as agreeing to pay for specialty items.Thank you.Tim A [redacted] Move Cheap, LLC