Move Cheap, LLC.

Hello ***,Please find attached all documents related to [redacted] that you have requested.The first page you will find is her Work Order.The second page you will find is her signed Move Shield Limitations and Liability Form, where she acknowledged the purchase of additional insurance, and also acknowleged in section it states that 'the above listed items are subject to an additional fee of $per load or unload'.? The movers explained this to her, and maybe she didn't read over all the terms and conditions, but as I have explained, I gave her a $discount for moving her pinball machine.? The full price to move it would have been $100.00.? She received the service for $50.00.The next pages you will find the remaining customer signed insurance forms stating there was no damages caused to the property or premises due to operations of Move Cheap, LLC.? On the first page of this section she elected to write in that she was misquoted.? She was quoted for hours.? Her move took hours.? Our quotes are not binding as the customer decides how many hours to order.Finally, on the last page you will find her receipt.? She was charged for hours of service @ $per hour.? She purchased the $Move Shield Protection.? There was her one time travel fee of $35.00.? Lastly the $charge for the specialty item.? After her pre-paid deposit of $40.00, this left her with a balance of $208.00.? Had she been charged the other leg of the specialty item, she would have had a balance of $after her deposit.Thank You.Tim A [redacted] Move Cheap, LLC

Hello ***,Please find attached all documents related to [redacted] that you have requested.The first page you will find is her Work Order.The second page you will find is her signed Move Shield Limitations and Liability Form, where she acknowledged the purchase of additional insurance, and also acknowleged in section it states that 'the above listed items are subject to an additional fee of $per load or unload' The movers explained this to her, and maybe she didn't read over all the terms and conditions, but as I have explained, I gave her a $discount for moving her pinball machine The full price to move it would have been $ She received the service for $50.00.The next pages you will find the remaining customer signed insurance forms stating there was no damages caused to the property or premises due to operations of Move Cheap, LLC On the first page of this section she elected to write in that she was misquoted She was quoted for hours Her move took hours Our quotes are not binding as the customer decides how many hours to order.Finally, on the last page you will find her receipt She was charged for hours of service @ $per hour She purchased the $Move Shield Protection There was her one time travel fee of $ Lastly the $charge for the specialty item After her pre-paid deposit of $40.00, this left her with a balance of $ Had she been charged the other leg of the specialty item, she would have had a balance of $after her deposit.Thank You.Tim A [redacted] Move Cheap, LLC

Thank you for filing a complaint with the Revdex.com. This allows us to make the resolution process as transparent as possible for all parties involved.We'd like to begin by stating that Tim *** no longer works for Move Cheap, LLC. He has taken a position with a different company.
Mrs*** has blown the facts of this situation entirely out of proportion, and we feel the need to address that. On the day of her move, she was very kind, but had many occurrences that made her job difficult. For starters, she lost her keys at her old place, and one of our movers had to drive her in their own personal vehicle back to her old place to retrieve them. Additionally, she talked to the movers...a lot. Both have stated that she wouldn't let them do their jobs properly.Now, we do acknowledge that her linoleum flooring in the entrance of her residence was damaged by an appliance our movers moved - even though the feet were missing and that's what ultimately caused the damage, but she did acknowledge this on the insurance form, and we will of course pay for it. The problem is, when Mrs*** sent us the official claim form, she sent it to us blank. Four times! We explained to her that we could not process a claim with a blank form, and then she stopped contacting us. Then in August, nearly months later, she fills out a completed claim form. Except now, she is claiming a significant amount more of damage. At this point she had spoke with Tim ***, who told her that the additional damage that she claimed would not be covered because 1.) It was severely past the day deadline to make a claim as stated on our form that the customer fills out when we first arrive, and 2.) Only items noted before we leave on the damage waiver can be accepted in a claim. The only item Mrs*** acknowledged was damaged was her linoleum flooring. She became livid and threatened Tim *** with complaints and lawsuits and became very very nasty on the phone.Mrs*** has also stated that I (Kristin ***) called the movers and was rushing them to leave to another job, and that is why she didn't have time to properly fill out the waiver form. But again, each mover has acknowledged that when her job was completed, she talked with the movers for several minutes afterwards because she was so satisfied, and did not receive a call from me.We will of course be happy to supply all emails, documents, and testimonies if requested. We have offered Mrs*** $dollars to fix her linoleum flooring as agreed. That's $dollars, minus her $customer deductible as stated in the documents she signed on the day of her move. This was a small tear in her linoleum flooring. Not a rip, not the entire floor destroyed, nor was the flooring real wood. This is a sheet of linoleum that you can purchase at any local home improvement store and have replaced.Thank you!Kristin ***

Thank you for filing a complaint with the Revdex.com. This allows us to make the resolution process as transparent as possible for all parties involved.We'd like to begin by stating that Tim *** no longer works for Move Cheap, LLC. He has taken a position with a different company.
Mrs*** has blown the facts of this situation entirely out of proportion, and we feel the need to address that. On the day of her move, she was very kind, but had many occurrences that made her job difficult. For starters, she lost her keys at her old place, and one of our movers had to drive her in their own personal vehicle back to her old place to retrieve them. Additionally, she talked to the movers...a lot. Both have stated that she wouldn't let them do their jobs properly.Now, we do acknowledge that her linoleum flooring in the entrance of her residence was damaged by an appliance our movers moved - even though the feet were missing and that's what ultimately caused the damage, but she did acknowledge this on the insurance form, and we will of course pay for it. The problem is, when Mrs*** sent us the official claim form, she sent it to us blank. Four times! We explained to her that we could not process a claim with a blank form, and then she stopped contacting us. Then in August, nearly months later, she fills out a completed claim form. Except now, she is claiming a significant amount more of damage. At this point she had spoke with Tim ***, who told her that the additional damage that she claimed would not be covered because 1.) It was severely past the day deadline to make a claim as stated on our form that the customer fills out when we first arrive, and 2.) Only items noted before we leave on the damage waiver can be accepted in a claim. The only item Mrs*** acknowledged was damaged was her linoleum flooring. She became livid and threatened Tim *** with complaints and lawsuits and became very very nasty on the phone.Mrs*** has also stated that I (Kristin ***) called the movers and was rushing them to leave to another job, and that is why she didn't have time to properly fill out the waiver form. But again, each mover has acknowledged that when her job was completed, she talked with the movers for several minutes afterwards because she was so satisfied, and did not receive a call from me.We will of course be happy to supply all emails, documents, and testimonies if requested. We have offered Mrs*** $dollars to fix her linoleum flooring as agreed. That's $dollars, minus her $customer deductible as stated in the documents she signed on the day of her move. This was a small tear in her linoleum flooring. Not a rip, not the entire floor destroyed, nor was the flooring real wood. This is a sheet of linoleum that you can purchase at any local home improvement store and have replaced.Thank you!Kristin ***

We stand by our Resolution on *** *** claim. He and his wife did NOT ELECT Move Shield coverage and are therefore exempt from any protection due to declining Move Shield and the stipulations of their signed paperwork and agreement. We have attached that signed agreement for the Revdex.com's
records. Thank You! Move Cheap

We stand by our Resolution on *** *** claim. He and his wife did NOT ELECT Move Shield coverage and are therefore exempt from any protection due to declining Move Shield and the stipulations of their signed paperwork and agreement. We have attached that signed agreement for the Revdex.com's
records. Thank You! Move Cheap

I wish to add to my complaint that Move Cheap billed my credit card without authorization, That is a crime.Kind Regards*** ***

I wish to add to my complaint that Move Cheap billed my credit card without authorization, That is a crime.Kind Regards*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Suddenly the owner is trying to use a ploy that he discounted the extra charge from $down to $- that is simply another statement being made to try and get at least $out of us & not true! NEVER ONCE IN ANY CONVERSATION WITH HIM DID WE DISCUSS $- he is twisting this to try and keep $The simple fact, clear and honest, is that his representative in his office never quoted any extra $50, $or whatever magic number he wants to pull out of his hat Tim admitted to me his associate Tony may not have informed us correctlyTim told me he would call me back on 10/4/when this employee was back in the office & he discussed this with himTim NEVER CALLED OR FOLLOWED UP! I heard his threat loud and clear about calling the police and once again he is the one NOT Telling the truthI am amazed the owner responded to Revdex.com at all considering I was told by the Revdex.com Move Cheap has an 'F' rating and has at least unresponded complaints per your officeWe do not retract our complaint not do we agree with HIM sayinG THIS MATTER IS RESOLVED & settled on $instead of $ When I signed the paper at the 1/hours, I stated I was still overcharged and I will gladly furnish a copy of that documentation if needed
Regards,
*** (***) ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
To respond to Kristin,Kristin is a deceptive and in no way accurately protrayed reality or the facts First, Move Cheap ripped my kitchen floor not an entry, which needs to be replacedSecond, I am not sure what item ripped the floor but my furnishings were moved in on a dollie that I suplied as requested by Move Cheap Even it that furnishings had feet that would mean that the movers would have ripped the flooring further by sliding heavy pieces across the floor If that is how they move items I guess that is why they have such a bad reputationThird I did not lose my keys I paid by the hour That was on my dime having to go back miled to the old address to get the new keys left in the old house, it took approximately minutes to drive up the street and backFourth, why would I want to talk to the movers when I was paying by the hour furthermore I was personally loading a truck that I was paying for Again more deception to make it look as though it was my fault for MOve Cheap damaging my property If I was talking so much it seems as though that would put more money in their pocket, or is Kristen actually validating my claim they left in haste and refused to acknowledge all the damage done by themI spoke with Tim *** who protrayed himself as the owner of the company immediately upon seeing the ripped flooringHe assured me that his insurance would cover replacement I filled out the form on line with in the day time period as requried There is no $dollar deductible Move Cheap has never acknowledged receipt of my FILLED OUT FORM sent on April 6, sent within days I have the copy Move Cheap said I had days to find damage to my property that is also standard in the industry I have called over times there was only occassion that Move Cheap answered I never left ANY nasty messages I have always claimed the amount of damaged done to my personal pproperty Please ask Move Cheap where I can get the flooring replaced for $because it can not be repaired or replace for that amount THat is absurdagain more deceptionYou have to pull up existing floor, prepare subfloor then replace with new materials that cost is $ That does not include my new king size leather headboard and footboard ruined and ripped by Move Cheap Move Cheap has deliberately refused to correspond with me concerning my claim if my forms sent where blank, why is there no email explaining that I have the emailed FILLED out claim form*** *** states they also have the same complaints regarding Move Cheap and are documented in their reviews of which I added to I will bring my evidence to small claims court to receive compensationI also paid the movers $dollars EACH underservedly in a tip that is $total Move Cheap Cincinnati Movers are deceiving and uprofessional and have significcantly, and financially harmed a single mother I thank the promptness and attention the Revdex.com has given this matter Please post my complaint for all to review I am also talking to *** *** at *** * news in "*** *** *** ***."Kind Regards, *** ***

Revdex.com:
I never gave my credit card to this business to swipeThat is a lie They required a $deposit via the telphone to set the appointment date They charged my card without authorization, my receipt reflects the fact I refused to sign it They mover himself signed his signature I refused because of the damage that Move Cheap did to my property I will fax a copy of that receipt I refused to signI will also seek criminal charges against this company Again they did not have my authorization to charge my card it is fraud It is a crime and I will do what I can to have the business shut downThank you for your help Please help me to tell everyone that Move Cheap Cincinnati are criminals
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed below I will fax a copy of my receipt from Move Cheap It clearly shows I refused to sign. Regards,
*** ***

We'd first like to say that we've always appreciated Mrs*** business.? We've moved her several times and always had a great experience.? Many policies have changed since the last time we moved her, mainly due to regulations from other agencies or from our insurance company.?
The biggest that impacted her move is the specialty item clause.? This was put in place by the insurance company due to the more expensive nature of specialty items like a piano, gun safe, aquarium, or in her case, a pinball machine.? As outlined on her signed Move Shield Limitations and liability form, specialty items require an additional $to load, and $to unload.? This cost is out of our control, and in the event of an accident, would not be covered in an insurance claim if not paid.? Mrs*** was upset about this new charge, and we gave her a $discount to compensate for her dissatisfaction.? As we loaded and unloaded the pinball machine, it normally would have cost her and additional $100.00, but we reduced the charge to $50.00.? She originally told me personally on the phone that she wasn't going to pay, and I told her that was her choice, but I explained that I would have to call the police so that a report could be filed for non payment.? NOBODY ever said anything about anyone being arrested, and that is a complete falsification of the events.? Additionally, our dolly is not a "toy".? They are made of a lighter metal and specialty tires to allow for a lbs compacity load.? After working in the moving industry for years, we take the quality of our tools very seriously.? The phone calls the mover made were to me because he was trying to make her move a smoother one and was asking if there was anything we could do for her.We are apologetic that she was overall dissatisfied with her moving experience, but there will be no refunds as we have already worked with her on the price.Upon request, we will be happy to forward the paperwork she signed agreeing to pay all costs, as well as agreeing to pay for specialty items.Thank you.Tim A***Move Cheap, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint? I maintain my position, that the company MoveCheap damaged my goods and homeI also maintain the position that my contract with MoveCheap states that MoveCheap must at a minimum repair the damage to my homeHowever, I also? believe MoveCheap knowingly forced a piece of furniture through an opening that it would not fit through;? demonstrating a? total disregard for my belongings and in? NO way should be covered by any standard business contract? ? ? ? ? ?
Regards,
*** ***

Hello ***,Please find attached all documents related to *** *** that you have requested.The first page you will find is her Work Order.The second page you will find is her signed Move Shield Limitations and Liability Form, where she acknowledged the purchase of additional insurance, and also acknowleged in section it states that 'the above listed items are subject to an additional fee of $per load or unload'.? The movers explained this to her, and maybe she didn't read over all the terms and conditions, but as I have explained, I gave her a $discount for moving her pinball machine.? The full price to move it would have been $100.00.? She received the service for $50.00.The next pages you will find the remaining customer signed insurance forms stating there was no damages caused to the property or premises due to operations of Move Cheap, LLC.? On the first page of this section she elected to write in that she was misquoted.? She was quoted for hours.? Her move took hours.? Our quotes are not binding as the customer decides how many hours to order.Finally, on the last page you will find her receipt.? She was charged for hours of service @ $per hour.? She purchased the $Move Shield Protection.? There was her one time travel fee of $35.00.? Lastly the $charge for the specialty item.? After her pre-paid deposit of $40.00, this left her with a balance of $208.00.? Had she been charged the other leg of the specialty item, she would have had a balance of $after her deposit.Thank You.Tim A***Move Cheap, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
? To respond to Kristin,Kristin is a deceptive and in no way accurately protrayed reality or the facts? First, Move Cheap ripped my kitchen floor not an entry, which needs to be replacedSecond, I am not sure what item ripped the floor but my furnishings were moved in on a dollie that I suplied as requested by Move Cheap? Even it that furnishings had feet that would mean that the movers would have ripped the flooring further by sliding heavy pieces across the floor? If that is how they move items I guess that is why they have such a bad reputationThird I did not lose my keys? I paid by the hour? That was on my dime having to go back miled to the old address to get the new keys left in the old house, it took approximately minutes to drive up the street and backFourth, why would I want to talk to the movers when I was paying by the hour furthermore I was personally loading a truck that I was paying for? Again more deception to make it look as though it was my fault for MOve Cheap damaging my property? If I was talking so much it seems as though that would put more money in their pocket, or is Kristen actually validating my claim they left in haste and refused to acknowledge all the damage done by themI spoke with Tim *** who protrayed himself as the owner of the company immediately upon seeing the ripped flooringHe assured me that his insurance would cover replacement? I filled out the form on line with in the day time period as requried? There is no $dollar deductible? Move Cheap has never acknowledged receipt of my FILLED OUT FORM sent on April 6, sent within days I have the copy? Move Cheap said I had days to find damage to my property that is also standard in the industry? I have called over times there was only occassion that Move Cheap answered? I never left ANY nasty messages? I have always claimed the amount of damaged done to my personal pproperty? Please ask Move Cheap where I can get the flooring replaced for $because it can not be repaired or replace for that amount? THat is absurdagain more deceptionYou have to pull up existing floor, prepare subfloor then replace with new materials that cost is $? That does not include my new king size leather headboard and footboard ruined and ripped by Move Cheap? Move Cheap has deliberately refused to correspond with me concerning my claim? if my forms sent ? where blank, why is there no email explaining that? I have the emailed FILLED out claim form*** *** states they also have the same complaints regarding Move Cheap and are documented in their reviews of which I added to? I will bring my evidence to small claims court to receive compensationI also paid the movers $dollars EACH underservedly in a tip that is $total? Move Cheap Cincinnati Movers are deceiving and uprofessional and have significcantly, and financially harmed a single mother? I thank the promptness and attention the Revdex.com has given this matter? Please post my complaint for all to review? I am also talking to *** *** at *** * news in "*** *** *** ***."Kind Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I maintain my position, that the company MoveCheap damaged my goods and home. I also maintain the position that my contract with MoveCheap states that MoveCheap must at a minimum repair the damage to my home. However, I also believe MoveCheap knowingly forced a piece of furniture through an opening that it would not fit through; demonstrating a total disregard for my belongings and in NO way should be covered by any standard business contract.       
Regards,
[redacted]

We'd first like to say that we've always appreciated Mrs. [redacted] business.  We've moved her several times and always had a great experience.  Many policies have changed since the last time we moved her, mainly due to regulations from other agencies or from our insurance company. ...

The biggest that impacted her move is the specialty item clause.  This was put in place by the insurance company due to the more expensive nature of specialty items like a piano, gun safe, aquarium, or in her case, a pinball machine.  As outlined on her signed Move Shield Limitations and liability form, specialty items require an additional $50.00 to load, and $50.00 to unload.  This cost is out of our control, and in the event of an accident, would not be covered in an insurance claim if not paid.  Mrs. [redacted] was upset about this new charge, and we gave her a $50.00 discount to compensate for her dissatisfaction.  As we loaded and unloaded the pinball machine, it normally would have cost her and additional $100.00, but we reduced the charge to $50.00.  She originally told me personally on the phone that she wasn't going to pay, and I told her that was her choice, but I explained that I would have to call the police so that a report could be filed for non payment.  NOBODY ever said anything about anyone being arrested, and that is a complete falsification of the events.  Additionally, our dolly is not a "toy".  They are made of a lighter metal and specialty tires to allow for a 800 lbs compacity load.  After working in the moving industry for 13 years, we take the quality of our tools very seriously.  The phone calls the mover made were to me because he was trying to make her move a smoother one and was asking if there was anything we could do for her.We are apologetic that she was overall dissatisfied with her moving experience, but there will be no refunds as we have already worked with her on the price.Upon request, we will be happy to forward the paperwork she signed agreeing to pay all costs, as well as agreeing to pay for specialty items.Thank you.Tim A[redacted]Move Cheap, LLC

Hello [redacted],Please find attached all documents related to [redacted] that you have requested.The first page you will find is her Work Order.The second page you will find is her signed Move Shield Limitations and Liability Form, where she acknowledged the purchase of additional insurance, and also acknowleged in section 2 it states that 'the above listed items are subject to an additional fee of $50.00 per load or unload'.  The movers explained this to her, and maybe she didn't read over all the terms and conditions, but as I have explained, I gave her a $50.00 discount for moving her pinball machine.  The full price to move it would have been $100.00.  She received the service for $50.00.The next pages you will find the remaining customer signed insurance forms stating there was no damages caused to the property or premises due to operations of Move Cheap, LLC.  On the first page of this section she elected to write in that she was misquoted.  She was quoted for 2 hours.  Her move took 2.5 hours.  Our quotes are not binding as the customer decides how many hours to order.Finally, on the last page you will find her receipt.  She was charged for 2.5 hours of service @ $57.5 per hour.  She purchased the $20.00 Move Shield Protection.  There was her one time travel fee of $35.00.  Lastly the $50.00 charge for the specialty item.  After her pre-paid deposit of $40.00, this left her with a balance of $208.00.  Had she been charged the other leg of the specialty item, she would have had a balance of $258.00 after her deposit.Thank You.Tim A[redacted]Move Cheap, LLC

Revdex.com:
I never gave my credit card to this business to swipe. That is a lie.  They required a $40.00 deposit via the telphone to set the appointment date.  They charged my card without authorization, my receipt reflects the fact I refused to sign it.  They mover himself signed his signature I refused because of the damage that Move Cheap did to my property.  I will fax a copy of that receipt I refused to sign. I will also seek criminal charges against this company.   Again they did not have my authorization to charge my card it is fraud.  It is a crime and I will do what I can to have the business shut down. Thank you for your help.  Please help me to tell everyone that Move Cheap Cincinnati are criminals.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed below.  I will fax a copy of my receipt from Move Cheap.  It clearly shows I refused to sign. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Suddenly the owner is trying to use a ploy that he discounted the extra charge from $100 down to $50 - that is simply another statement being made to try and get at least $50 out of us & not true!  NEVER ONCE IN ANY  CONVERSATION WITH HIM DID WE DISCUSS $100 - he is twisting this to try and keep $50. The simple fact, clear and honest, is that his representative in his office never quoted any extra $50, $100 or whatever magic number he wants to pull out of his hat.   Tim admitted to me his associate Tony may not have informed us correctly. Tim told me he would call me back on 10/4/17 when this employee was back in the office & he discussed this with him. Tim NEVER CALLED OR FOLLOWED UP! I heard his threat loud and clear about calling the police and once again he is the one NOT Telling the truth. I am amazed the owner responded to Revdex.com at all considering I was told by the Revdex.com Move Cheap has an 'F' rating and has at least 11 unresponded complaints per your office. We do not retract our complaint not  do we agree with HIM sayinG THIS MATTER IS RESOLVED & settled on $50 instead of $100.  When I signed the paper at the 2 1/2 hours, I stated I was still overcharged and I will gladly furnish a copy of that documentation if needed.
Regards,
[redacted]