Thank you for forwarding this consumers complaint to our attention, please accept the following response: Mr [redacted] ’s total charges were only $more than the estimated price, not $as Mr [redacted] has claimedThe added cost reflected additional packing services Mr [redacted] required The delivery window was described on Mr [redacted] ’s estimate and on the Long Distance form completed by Mr [redacted] on the date of serviceAverage delivery was up to business days with a maximum of up to business days from the 1st date a customer is available to receive deliveryMr [redacted] provided March as his first available date and the shipment was delivered on April 1st, within business days of Mr [redacted] ’s first available date and well within the agreed upon delivery window Mr [redacted] submitted a claim which was processed in accordance with the applicable federal law and the contract terms, including the level of valuation coverage chosen by Mr [redacted] As required by federal law, Mr [redacted] was provided with two coverage options for his shipmentOne coverage option was free but limited the carrier’s labiality while the other provided enhanced coverage for an additional feeMr [redacted] opted for the free limited liability coverageLiability and the rate of compensation for valuation coverage are established by the United States Surface Transportation BoardMr [redacted] was offered compensation consistent with the level of valuation coverage he chose on the valuation addendumUnfortunately the coverage Mr [redacted] ’s chose is weight based and does not cover repair costs Mr [redacted] ’s final charges were only $over the estimated chargesDelivery occurred within the agreed upon delivery window and Mr [redacted] has been referred to our claim process for transit related damageThank you
I have called this company Atleast times and also have emails sent in which no one responded nor contacted me backI was also advised in person that they would not fold my new mattress and it came folded and brokeI was told in person once again the mattress would not be folded and it wasI want to be reimbursed for the mattress as that was intentionalI can't use this mattress and they want to give me for a mattressWhy should I agree to that?
The person replying did not read the complaint I was charged more footage then actually moved - per their documents I did not insure my belonging 100% because I was anticipating a professional moving service The photos I supplied the company confirm the inexperience of thier employees, hence the extensive damage to multiple items They misrepresented there professional service, did not provide industry standard services and the public should be warned
Thank you for forwarding this consumers complaint to our attention, please accept the following response: Mr [redacted] ’s total charges were only $more than the estimated price, not $as Mr [redacted] has claimedThe added cost reflected additional packing services Mr [redacted] required The delivery window was described on Mr [redacted] ’s estimate and on the Long Distance form completed by Mr [redacted] on the date of serviceAverage delivery was up to business days with a maximum of up to business days from the 1st date a customer is available to receive deliveryMr [redacted] provided March as his first available date and the shipment was delivered on April 1st, within business days of Mr [redacted] ’s first available date and well within the agreed upon delivery window Mr [redacted] submitted a claim which was processed in accordance with the applicable federal law and the contract terms, including the level of valuation coverage chosen by Mr [redacted] As required by federal law, Mr [redacted] was provided with two coverage options for his shipmentOne coverage option was free but limited the carrier’s labiality while the other provided enhanced coverage for an additional feeMr [redacted] opted for the free limited liability coverageLiability and the rate of compensation for valuation coverage are established by the United States Surface Transportation BoardMr [redacted] was offered compensation consistent with the level of valuation coverage he chose on the valuation addendumUnfortunately the coverage Mr [redacted] ’s chose is weight based and does not cover repair costs Mr [redacted] ’s final charges were only $over the estimated chargesDelivery occurred within the agreed upon delivery window and Mr [redacted] has been referred to our claim process for transit related damageThank you
I have called this company Atleast times and also have emails sent in which no one responded nor contacted me backI was also advised in person that they would not fold my new mattress and it came folded and brokeI was told in person once again the mattress would not be folded and it wasI want to be reimbursed for the mattress as that was intentionalI can't use this mattress and they want to give me for a mattressWhy should I agree to that?
The person replying did not read the complaint I was charged more footage then actually moved - per their documents I did not insure my belonging 100% because I was anticipating a professional moving service The photos I supplied the company confirm the inexperience of thier employees, hence the extensive damage to multiple items They misrepresented there professional service, did not provide industry standard services and the public should be warned