Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Why is the onus placed upon me to accept Mr. [redacted] statement in order for him to proceed in completing the job and delivering my property to me - something that should have been done months ago when it was returned to his warehouse? At no point in Mr. [redacted]' response to my initial complaint does he explicitly state that the return of my property would be conditional to the acceptance of his statement. Had I known, I might have accepted. Perhaps I was distracted by the hyperbolic nature of his response.But, again, the onus should not be placed on me to ensure that Mr. [redacted] does his job. If my property was returned to his warehouse months ago, then it should have been returned to me months ago. If Mr. [redacted] has indeed located my property, his response should be to acknowledge this and arrange for its return. My job is not to ensure that Mr. [redacted] does his job; I am not paid for this and I shouldn't have to check in to see if Mr. [redacted] does has located my property. The onus should not be placed on me to let Mr. [redacted] know that I'm ok with him saying that he's going to contact me to arrange for the delivery of my property after I accept his response to my complaint, after the deadline which he imposed on himself to locate my property and contact me had passed. Plain and simple, this is what I expect to happen in order to resolve this matter, in three simple steps:1) I want Mr. [redacted] to find my property.2) I want Mr. [redacted] to contact me vial email and send me photographs of my property so that I may verify that it is mine.3) Once I verify that the property is mine I want to arrange for the delivery of my property.It wouldn't hurt if I was treated with a little respect in the process. What ever happened to "the customer is always right"? But look, I know that the misplacement/loss of my property might have simply been a minor S.N.A.F.U., an unfortunate oversight. I have experience in retail and the restaurant industry, and I understand that those extraordinary situations - those moments where everything goes wrong - can actually be those moments in which you will either lose a customer forever or make a loyal customer for life.If Mr. [redacted] has accomplished the first step in this process then I would ask him to, please and without delay, send me photographs of the pieces so that I may verify that they are mine, so we may move on to step 3. Until this happens I will continue to reject any statement made my Mr. [redacted].In closing: please, just find my property, contact me to confirm that it's mine, and let's arrange for a time that it can be returned to me. I don't care if the initial step happens as a response made to the Revdex.com or an email sent to my personal account, but please contact me to begin the process of returning my property.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Why is the onus placed upon me to accept Mr. [redacted] statement in order for him to proceed in completing the job and delivering my property to me - something that should have been done months ago when it was returned to his warehouse? At no point in Mr. [redacted]' response to my initial complaint does he explicitly state that the return of my property would be conditional to the acceptance of his statement. Had I known, I might have accepted. Perhaps I was distracted by the hyperbolic nature of his response.But, again, the onus should not be placed on me to ensure that Mr. [redacted] does his job. If my property was returned to his warehouse months ago, then it should have been returned to me months ago. If Mr. [redacted] has indeed located my property, his response should be to acknowledge this and arrange for its return. My job is not to ensure that Mr. [redacted] does his job; I am not paid for this and I shouldn't have to check in to see if Mr. [redacted] does has located my property. The onus should not be placed on me to let Mr. [redacted] know that I'm ok with him saying that he's going to contact me to arrange for the delivery of my property after I accept his response to my complaint, after the deadline which he imposed on himself to locate my property and contact me had passed. Plain and simple, this is what I expect to happen in order to resolve this matter, in three simple steps:1) I want Mr. [redacted] to find my property.2) I want Mr. [redacted] to contact me vial email and send me photographs of my property so that I may verify that it is mine.3) Once I verify that the property is mine I want to arrange for the delivery of my property.It wouldn't hurt if I was treated with a little respect in the process. What ever happened to "the customer is always right"? But look, I know that the misplacement/loss of my property might have simply been a minor S.N.A.F.U., an unfortunate oversight. I have experience in retail and the restaurant industry, and I understand that those extraordinary situations - those moments where everything goes wrong - can actually be those moments in which you will either lose a customer forever or make a loyal customer for life.If Mr. [redacted] has accomplished the first step in this process then I would ask him to, please and without delay, send me photographs of the pieces so that I may verify that they are mine, so we may move on to step 3. Until this happens I will continue to reject any statement made my Mr. [redacted].In closing: please, just find my property, contact me to confirm that it's mine, and let's arrange for a time that it can be returned to me. I don't care if the initial step happens as a response made to the Revdex.com or an email sent to my personal account, but please contact me to begin the process of returning my property.Sincerely,[redacted]