Move Motorsports

I am rejecting this response because:
The response by the business is falseThere are some truths to what he is stating as far as never meeting nor have I sent my vehicle to the companyI was referred by another customer and told they did good workHowever, I did tell him I would be sending my vehicle in a matter of two weeksAfter actually seeing their work on that customers vehicle I decide not to go to the shopNo paperwork was ever signed I spoke with *** who advised he never told the business to order any parts and that he did issue payment for when I brought my vehicle downI also advised the business that I would not be bringing my vehicle due to the distance of the shopIt was entirely too far of a drive to have work done on my vehicle which I would not have been satisfied withAs far as the monetary portion of their response I did ask if it was possible to purchase some of my own parts for the vehicleI take pride in my vehicle and did not want any non OEM parts placed on my vehicleThe owner *** agreed and offered to return funds back to me to purchase partsAfter attempting to contact him several times over a few weeks he finally respondedI advised I would not be bringing my vehicle to his shop and would request a refundHe stated he would reissue the check to *** which never happenedI have been in touch with *** throughout this whole ordeal and they have never received any fundsI also never asked the business to refund the money directly to me at anytime but to refund the money directly to ***He advised he would have to charge a restocking fee for funds used to order parts when he was never authorized to orderAfter times past I again tried to contact the business with negative resultsI advised I would drive down to the shop to speak with him in person due to the fact he refuse to answer my textI have all text messages saved between me and the owner *** which are also time stamped and reflects all responseAfter so much time had past I advised him I would be making a claim with the Revdex.com and if he continued to ignore his legal obligations I would have to get an attorney involvedSo I truly want nothing to do with this company and there disgraceful business practicesIf needed I can submit all text messages between the business and myselfI would like to also ask that if he ordered parts for the vehicle he provide that prof and the invoices reflect the dates the parts were orderedThank you

Thank you for your service. The customer [redacted] was a new customer recommended by another person. Prior to hearing from this customer or even being contacted by him I was contacted by the insurance company [redacted] they informed me of this customer that chose our shop to do his claim. At this...

point I informed the insurance company that I had never heard of this customer noir have been contacted by him. The insurance company told me that they where getting a jump start on the claim and the customer was ready to bring the car in so payment was being issued and go ahead and order parts and materials. At this point we order parts and materials and couple of days later the customer made contact with us he set a date to bring the car in two weeks. He stated that he didn't want to do the full work that was on the invoice sheet from insurance company he stated he wanted to be kicked back some money. I advised him that we couldn't do that we could do the repair minus some parts that he could do on his own but I was going to send a email to his insurance stating that customer is going to purchase his own parts and we where going to issue him a check for that amount. Customer told me that he would get back to me on that but he was bring in the car. A couple of days went by and we still didn't received the car yet but I get a phone call from him asking me if I could just cash him out the whole check and at that time I informed him that do that would be fraudulent and we do not any part of that. At that point he called the insurance company and told them that he was not doing the claim thru us becuase we where to far for him. And then I was contacted by the insurance company that same day informing me that customer retracted the claim becuase of distance. I contacted the insurance company that I would refund them the amount of the check minus 25% of the parts and material amount for restocking fee I informed them that I would refund a check in 30 days. Customer continued to call the shop every couple of days tell me that I need to cut him a check and he wasn't paying a restocking fee. I informed him that the check was going to be issued to [redacted] insurance not him becuase they where the payer to us. Customer still continues to call and send messages stating that he would come to the shop and there would be problems if he came down and also stated I didn't know who he was or what he can do. I spoke with my corporation board we decided to hold the check to see what action was going to take place if I need to contact my lawyers and the authorities. But now I'm being contacted by you guys so I know that some authority is involved. We will re issue that check to the insurance company to get this resolved within 15 days thank you very much for your time