Move Rite

Initial Business Response / [redacted] (1000, 11, 2016/03/02) */ In response to the complaint letter for File# [redacted] Please note that I am getting the website worded more clearly I will be writing off [redacted] 's invoice [redacted] This is done nowBalance is Zero as of today I am doing this to clear the file with the following Notes [redacted] had not requested a quote when he called in, he requested a service call which meant sending a service tech to check his air exchanger He did sign the work order without bringing up any issue about being Free at that timeTravel time to and from his home of one hour and one half hour to diagnose the problem Had he requested a quote [redacted] would have referred him to myself or my partner [redacted] as we look after all sales calls As discussed on our phone conversation last week [redacted] was very [redacted] to our Office manager when he had called in [redacted]

Initial Business Response /* (1000, 11, 2016/03/02) */
In response to the complaint letter for File#[redacted]
Please note that I am getting the website worded more clearly.
I will be writing off [redacted]'s invoice[redacted] This is done now. Balance is Zero as of today.
I am doing this...

to clear the file with the following Notes.
[redacted] had not requested a quote when he called in, he requested a service call which meant sending a service tech to check his air exchanger He did sign the work order without bringing up any issue about being Free at that time. . Travel time to and from his home of one hour and one half hour to diagnose the problem
Had he requested a quote [redacted] would have referred him to myself or my partner [redacted] as we look after all sales calls.
As discussed on our phone conversation last week [redacted] was very[redacted] to our Office manager when he had called in.
[redacted]