Move Smart Home Inspections

Complaint: ***I am rejecting this response because:
Hello Bill,
Need less to say I am un happy that your inspector did not do a through jobThat is the fact that still remainsIt has taken almost months because it has taken that long for the real issues to come out with my houseI know have mold in the downstairs bedroom from the siding butts/joints missing a under shield, or at least being caulk so water does not enterThis has been building/leaking for months because it did not show till just recentlyAfter I notice this mold I found it was coming from the siding joints. The inspector Skip did not mention this on his reportAlso the roof was leaking from the seal around the chimneyThis was a very noticeable item to anyone that know roofs as they walked up and looked at itIt was obvious that the chimney surround was not installed rightThis again was not on his report! This makes a least items if you include the obvious broken floor joist that has been fixed before closing on the houseI can go on and on about things that Skip did not reportI have spent $so far fixing the roof etcThis does not take in count the new mold damage that will have to dealt with nextThis will in tail replacing the sheetrock, insulation, and wood flooring, not to mention any rotten wood! I am still requesting the $inspection fee back for Skip did not do his job completelyThis is a min fee to ask for all the trouble and money I have and will go throughI would not have bought this house if I knew of all this issues! Sincerely*** ***

Dear Sirs:One of my inspectors, Chip L***, performed an inspection for Mr*** on 8-21-I was notified a few weeks later via a phone call with Mr***'s real estate broker thata cracked floor joist had been found under the houseStandard procedure in these situations isto send the
inspector back to the house to examine what the client says was missed during theinspectionMr***'s broker told me that wasn't necessary as the seller was going to payto repair or replace the cracked floor joistI told her to let me know if there was anything elsewe could doI never heard another word from her and I have never had any contact via phone,email, or letter from Mr*** to indicate any problems existed until I received the Revdex.comcomplaint notification in the mail
Mr*** says in his complaint that we told his broker that we would not pay forthe damages to the home or refund his inspection feeThat is simply not trueWe were neverasked to do either because, we were told, the seller was going to pay for the repair
We have a very clear step-by-step procedure for handling any complaints from clients.It involves us going back to the home to inspect the item in question prior to it being repaired,but when a client never contacts us we cannot utilize that procedureThat is exactly whathappened in Mr***'s caseMr*** signed a pre-inspection agreement with ourfirmIn that agreement it states that any claim of negligence would be made in writing andwithin business days of discoveryWe never received any written notice of any negligenceon our partIt also states that we would be allowed to inspect any item or items in questionprior to them being repaired, altered, or replacedThat also did not happen
We have performed over 7,inspections in the last yearsWe are a very reputablefirm, but we do have procedures that we follow and our clients agree in writing to do the same.In this case, Mr*** did not do that, and now almost months after his inspection he isfiling a Revdex.com complaint.Bill E***PresidentMove Smart Home Inspections

The business and I still disagree on the specifics of the complaint, which is why I rejected the response. But the business has offered to refund my payment, which I accepted.

The following is the official response from Move Smart Home Inspections to the Revdex.com complaint that portrays our company in a negative light.
 
The key issue in our answer of this compliant is that the person who wrote the complaint is not and was not a client of ours at any point in our...

company history.
 
To be a client of ours you have to sign a Pre-Inspection Agreement.  The Pre-Inspection Agreement lays out the scope of the inspection, tells what will and won’t be inspected, and explains the process in detail of what we will be doing while we inspect a home.  In that Agreement it says the following words right at the top of the agreement: “This Inspection is being performed for the exclusive use and benefit of the Client, and the Inspection, including the written Report, is not to be transferred to, utilized, or relied upon by any other person or entity without prior written permission of the Company.” 
 
            It is my understanding that the person who has created this complaint gave our client some of the money to pay for their inspection.  That does not make them our client.  In our almost 15 years in business we have seen many types of payment methods.  We’ve had many dads and moms pay for their kids’ inspections, we’ve had companies pay for inspections for employees, and we’ve had as many as 4 different friends and relatives chip in to pay for an inspection.  None of those scenarios makes them our client.  The one we contract with is the only client we have.  The client is the person who reads the Pre-Inspection Agreement and they are the ones we create the report for and explain the report to. 
 
Our inspector pointed out to the actual client that the basement had suffered significant flooding.  The basement was unfinished and in the basement rooms many items—drywall, electrical outlets, plumbing, and other systems and components had been removed.  He told the actual client that what would be smart would be to note in the report that a licensed water restoration company should come out and itemize and bid on the cost of replacing the items that were missing.  The actual client agreed this was the best strategy so that is how our inspector wrote up the basement in the inspection report.  Our actual client was completely satisfied with our report. 
 
            What transpired next to my understanding is that the house was involved in a bidding war and our client who was happy with our work did not win the bidding war.  Another party did and they moved in and found out that some items were still missing in the basement.  They then contacted us through their realtor saying that we had not notified them of missing things in the basement and they were demanding money be paid to them because of expenses they incurred after moving into the home.  We immediately began researching the property, the inspection report, and the actual client’s name and quickly realized that the people we were talking to were not in fact our clients at any time.
 
            This housing market we are in with its severe shortage of homes and the resulting bidding wars, has claimed many victims.  People are cutting corners in many ways.  We see and hear about people skipping home inspections entirely and buying reports from others second hand.  These are always risky and ill-advised moves.  The only smart thing to do is to hire your own home inspector after checking their background and credentials and then have that company create a report exclusively for you. 
 
            We have been in business 15 years this August with over 12,500 home, pest, infrared, and commercial inspections performed.  We do our best to protect all of our clients.  While this case is unfortunate, it is not our fault and we would like the record to reflect that.  We have offered the party who filed the complaint their money back that they gave us.  They have accepted that offer and this should close the matter.
 
 
Bill E[redacted]
President

Complaint: [redacted]
I am rejecting this response because: We were, in fact, customers of Move Smart Home Inspections. We paid them directly. However, we have reached a compromise with the business and will not be pursuing this further. 
Sincerely,
[redacted]