Movealldotcom

Complaint: ***
I am rejecting this response because:
I never received the document that was attached to your response, nor was I informed of *** involvement in the shipping of my belongings What is unfathomable, is that you continue to use a freight company that has a record of not handling shipments with care (per our initial phone conversation, you verbalized to me that you had numerous complaints about how *** has handled other shipments) ***'s employee who delivered the shipment did not want to take responsibility for how the pallet was delivered, neither do you, which is obvious Unfortunately, someone has to There were multiple emails out to Tanya with no response, leaving large gaps of time in between emails I did send the amount of the bed to Tanya, again with no response Hence, why we are in this situation I completely understand that the boxes I packed were "uninsured", however, the bed frame was literally broken to the point that I had to immediately throw it away You know the cost of the bed frame I am still requesting that the amount be reimbursed.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I never received the document that was attached to your response, nor was I informed of *** involvement in the shipping of my belongings What is unfathomable, is that you continue to use a freight company that has a record of not handling shipments with care (per our initial phone conversation, you verbalized to me that you had numerous complaints about how *** has handled other shipments) ***'s employee who delivered the shipment did not want to take responsibility for how the pallet was delivered, neither do you, which is obvious Unfortunately, someone has to There were multiple emails out to Tanya with no response, leaving large gaps of time in between emails I did send the amount of the bed to Tanya, again with no response Hence, why we are in this situation I completely understand that the boxes I packed were "uninsured", however, the bed frame was literally broken to the point that I had to immediately throw it away You know the cost of the bed frame I am still requesting that the amount be reimbursed.
Sincerely,
*** ***

*** *** had received a written estimate from *** *** *** on September 11, The letter, which is attached, clearly states our policy that since the customer was packing her own items we would not be able to insure her shipmentOn or about September 22, *** *** *** did
reimburse *** *** the $inside delivery fee for the misunderstanding of what the term meantOn October 29, *** *** was informed that her claim with the freight company was respectfully closed until further documentation was provided, i.eher actual receipts for the items showing their valueI finally heard from *** *** again on January 22, Upon returning to my office on February 1, I informed *** *** again that her claim is denied and if she could produce her receipts I would be happy to submit them for herOn March 21, I received an e-mail from *** *** stating what her credit card statement line showed was the purchase price for the bed in question of $188.99, but not the actual statement itself. This claim was denied and then waited for *** *** to produce her receiptsShe waited roughly five months to even supply a typed copy within an email, not an actual receipt or redacted statement, of what she claims her credit card statement reads. The issue of *** *** not fully understanding that her items were being shipped freight and thinking that a couple of mover's were driving her items to California is unfathomableEvery customer, unless local, is informed that their items are being put on a truck and hauled via freight service to their destination

[redacted] had received a written estimate from [redacted] on September 11, 2015. The letter, which is attached, clearly states our policy that since the customer was packing her own items we would not be able to insure her shipment. On or about September 22, 2015 [redacted]...

did reimburse [redacted] the $50.00 inside delivery fee for the misunderstanding of what the term meant. On October 29, 2015 [redacted] was informed that her claim with the freight company was respectfully closed until further documentation was provided, i.e. her actual receipts for the items showing their value. I finally heard from [redacted] again on January 22, 2016. Upon returning to my office on February 1, 2016 I informed [redacted] again that her claim is denied and if she could produce her receipts I would be happy to submit them for her. On March 21, 2016 I received an e-mail from [redacted] stating what her credit card statement line showed was the purchase price for the bed in question of $188.99, but not the actual statement itself. This claim was denied and then waited for [redacted] to produce her receipts. She waited roughly five months to even supply a typed copy within an email, not an actual receipt or redacted statement, of what she claims her credit card statement reads. 
The issue of [redacted] not fully understanding that her items were being shipped freight and thinking that a couple of mover's were driving her items to California is unfathomable. Every customer, unless local, is informed that their items are being put on a truck and hauled via freight service to their destination.

Review: In July 2013 my wife and I bought three pieces of antique furniture in Massachusetts. We contracted with [redacted] that same day to ship our furniture to [redacted], California. We were guaranteed safe delivery and we purchased insurance from [redacted]movers for the full value of the furniture.The furniture arrived a few weeks later. We video recorded us opening all of the packages for proper documentation. We noticed, as is clear in the video recording, that two of the items were damaged. We compared it to "before" pictures and concluded that the damage was caused while in the custody of [redacted] Movers.We immediately notified [redacted] Movers and sent them the video recordings, the before pictures, and copies of the original invoices. Over two months passed with zero updates on the status of our claim despite my repeated requests for updates.None of my phone calls were ever returned. My emails were only returned when after two months I let them know that I was going to bring the matter to the Revdex.com. They told me the person handling insurance claims had been transferred and that we had wait all over again. This is a simple insurance claim. We have been extremely patient, reasonable, and polite. [redacted] Movers has done nothing but delay. Virtually no status updates and virtually zero communication. This should be an easy case -- the movers messed up, we purchased full insurance on their recommendation, now they don't want to pay.Desired Settlement: Full refund and full insurance pay out. This should never have gone this far.