Movement Journeys

Valet parker caused damage to my car [redacted] owner of business excepted responsibilityMy car was there and repaired and I was given a rental car through enterpriseYears later when I went to rent a car from enterprise, they advised me that [redacted] royal never paid them the $that was due for the rental use while my car was being repaired due to their negligence I contacted [redacted] royal who told me he would pay the bill and in the interim I paid the 428.27that [redacted] would then reimburse me, because I needed to rent a carThey would not rent me a car and told me I was blacklisted by all other car rental agencies until the $was satisfied How do I not need to rent a car, and had I not gotten a guarantee from [redacted] I would not have paid the bill that he ignored from enterprise Because he did not for fill his duty and promised to reimburse me, I pursue the matter with an attorney, [redacted] who sent him a demand letter He also agreed

I am rejecting this response because:It is filled with bold-faced lies.I never received a refund as promised for $72.00.Ms*** is disingenuous charging me a fictitious $fee of this claim.In summary: *** *** is the decision maker at Movement JourneysThe instructor, *** ***, never communicated the information that *** *** states.I was ignored completely until I filed the Revdex.com complaint; then harassed with threatening voice mails on Rosh Hashana, a religious holiday that I observeIn fact,Ms*** demanded that I call her that very same evening during a very small "window" of time, which was impossible for ethical reasons to do.I followed up with an email shortly thereafter Ms*** responded in an immature, ignorant and dismissive mannerAt this time, it was pretty clear that shewas not going to issue a refund, so I suggested that I take classes (I have remaining) as my schedule permittedMs*** informed me that because I filed acomplaint, I was now banned from her studio Additionally, she threatened me.I have lost money, the ability to access the studio (for no logical reason....I have always been a polite, respectful student) and have suffered emotional harm resultingfrom this unfortunate acquaintance
Regards,
*** ***

Valet parker caused damage to my car*** *** owner of business excepted responsibilityMy car was there and repaired and I was given a rental car through enterpriseYears later when I went to rent a car from enterprise, they advised me that *** royal never paid them the $that was due for the rental use while my car was being repaired due to their negligence
I contacted *** royal who told me he would pay the bill and in the interim I paid the 428.27that *** would then reimburse me, because I needed to rent a carThey would not rent me a car and told me I was blacklisted by all other car rental agencies until the $was satisfied How do I not need to rent a car, and had I not gotten a guarantee from *** *** I would not have paid the bill that he ignored from enterprise
Because he did not for fill his duty and promised to reimburse me, I pursue the matter with an attorney, *** *** who sent him a demand letter
He also agreed

We were surprised to have a complaint against us be [redacted] since we had agreed to refund her package and had emailed her, in which she responded friendly and satisfied. As we agree with her over all story there are specifics that we know to be...

different. She bought a class package in July for one specific class that she takes at the studio. The class was never canceled during the summer except for the last week of august. The teacher informed us in September that she could not continue teaching that class, we informed students as soon as we could to let them know the change in the schedule. [redacted] informed the teacher that she would like a refund because there wasn't any other class on our schedule that she would take. The teacher told us and we informed that we needed time to think about it since our normal (well posted) policy is "no refund but packages are transferable". The teacher informed [redacted] of this. Within two weeks (I had to talk the owner into why we should give her a refund) we emailed [redacted] of our decision to refund her remaining classes equaling $72.00 (8 classes)and that we would send her check the first week of October. [redacted] responded in a friendly and happy way. We received the complaint information in mid-September. We called [redacted] and asked her to please call us back since we were confused, she never called. Since money had to be spent for process and handling ($40) we took that out of her refund. Below is the copy of this email we sent. We have sent the refund on the first weak of October. This is a situation that seems like did not need to happen. It is a shame. Hello, I asked you to call, which you did not do. I did not read the long email below. 2 weeks is not a long time when it comes to business matters; especially when we are deciding to make an exception with regards to returns. Our policy is no refunds. You have taught us that it is not worth it to make exceptions. You apparently over react to situations and are unhealthy, which is why you are not welcomed in the studio in the future. Your complaint was premature plus the information was not correct. We are sending you as we had already said a refund for the 8 classes - minus process and handling of the Revdex.com complaint. $90.00 original payment of 10 classes you used 2 8 classes left = $72.00 minus $40.00 for processing and handling of Revdex.com complaint. You will receive a refund of $32.00

Review: In July 2014, I purchased a 10-class card package to be used for early morning classes. I specifically was interested in the Saturday morning Pilates class @ 8:30am. Before purchasing the package (with cash), I made sure that the class would be continuing on into the fall. I was told yes. I never would have made the purchase otherwise. The class was only held a couple times in August and cancelled the majority. It has now been removed from the fall schedule. Since I cannot make it to any other early morning class,it appears I have lost $81.00 with no resolution.When I saw this change, I notified both the studio owner and the Pilates teacher via email. I received an email response from the Pilates teacher confirming receipt of my inquiry but with no solution or further follow up.I waited another week and did not receive an email response from the owner. I called both the owner and the Pilates teacher again just to communicate about the issue. Again, no response from either. I also offered a compromise of attending other classes to use my early morning package up. No response. As you can imagine, I'm frustrated by the lack of communication.Desired Settlement: Refund of my package amounting to $81.00 (left) or 8 classes.I paid in cash.

Business

Response:

We were surprised to have a complaint against us be [redacted] since we had agreed to refund her package and had emailed her, in which she responded friendly and satisfied. As we agree with her over all story there are specifics that we know to be different. She bought a class package in July for one specific class that she takes at the studio. The class was never canceled during the summer except for the last week of august. The teacher informed us in September that she could not continue teaching that class, we informed students as soon as we could to let them know the change in the schedule. [redacted] informed the teacher that she would like a refund because there wasn't any other class on our schedule that she would take. The teacher told us and we informed that we needed time to think about it since our normal (well posted) policy is "no refund but packages are transferable". The teacher informed [redacted] of this. Within two weeks (I had to talk the owner into why we should give her a refund) we emailed [redacted] of our decision to refund her remaining classes equaling $72.00 (8 classes)and that we would send her check the first week of October. [redacted] responded in a friendly and happy way. We received the complaint information in mid-September. We called [redacted] and asked her to please call us back since we were confused, she never called. Since money had to be spent for process and handling ($40) we took that out of her refund. Below is the copy of this email we sent. We have sent the refund on the first weak of October. This is a situation that seems like did not need to happen. It is a shame. Hello, I asked you to call, which you did not do. I did not read the long email below. 2 weeks is not a long time when it comes to business matters; especially when we are deciding to make an exception with regards to returns. Our policy is no refunds. You have taught us that it is not worth it to make exceptions. You apparently over react to situations and are unhealthy, which is why you are not welcomed in the studio in the future. Your complaint was premature plus the information was not correct. We are sending you as we had already said a refund for the 8 classes - minus process and handling of the Revdex.com complaint. $90.00 original payment of 10 classes you used 2 8 classes left = $72.00 minus $40.00 for processing and handling of Revdex.com complaint. You will receive a refund of $32.00

Consumer

Response:

I am rejecting this response because:

It is filled with bold-faced lies.I never received a refund as promised for $72.00.Ms. [redacted] is disingenuous charging me a fictitious $40.00 fee of this claim.In summary: [redacted] is the decision maker at Movement Journeys. The instructor, [redacted], never communicated the information that [redacted] states.I was ignored completely until I filed the Revdex.com complaint; then harassed with threatening voice mails on Rosh Hashana, a religious holiday that I observe. In fact,Ms. [redacted] demanded that I call her that very same evening during a very small "window" of time, which was impossible for ethical reasons to do.I followed up with an email shortly thereafter. Ms. [redacted] responded in an immature, ignorant and dismissive manner. At this time, it was pretty clear that shewas not going to issue a refund, so I suggested that I take classes (I have 8 remaining) as my schedule permitted. Ms. [redacted] informed me that because I filed acomplaint, I was now banned from her studio. Additionally, she threatened me.I have lost money, the ability to access the studio (for no logical reason....I have always been a polite, respectful student) and have suffered emotional harm resultingfrom this unfortunate acquaintance.

Regards,