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MoveOurStuff.com Inc.

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Reviews MoveOurStuff.com Inc.

MoveOurStuff.com Inc. Reviews (20)

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and is working with them to reslove the issue. The problem has not been resolved as of yet, a claims form is being sent along with pictures to them.
Sincerely,
[redacted]

Dear [redacted],
We will notify Revdex.com that you wish to resolve this matter directly with Moveourstuff.com, please do the same at your earliest convenience.
Thank you so much, feel free to contact us at any time.
[redacted]
[redacted]

Review: This was a horrible experience from the minute the movers entered my home until the minute they left. First off, the movers forgot masonite to cover the flooring that they were asked to bring weeks in advance. They had to go back to the warehouse to get it between trips - during this trip, they had all of my possessions in their truck. This wasted about 3 hours of additional time (we did not pay for this additional time, but time lost can never be gotten back).

First, the attitudes of these three gentlemen were extremely poor. They complained from the minute they walked to my door from the minute they left (about the steps, the weight of my bedroom furniture, the rain, driving to NYC, etc.)

Second, they did not wrap my furniture properly and there is water damage to the top of my wood desk as well as scratches in my bedroom furniture all of which I have pictures of (attached in a separate email). I was told they did not wrap the desk because the cloths would dye the furniture when wet however this was an excuse because they could have used the plastic wrap. When I asked why it wasn't covered I was basically yelled at by the tall gentleman saying that I was complaining and that they were working their "[redacted]" off and that wrapping takes time. This was just pure laziness as far as I'm concerned.

Third, they were very slow to pack up the truck in NJ, the supervisor [redacted] was in the phone most of the time while the other two were down in the truck. What took 2.5 hours easily could have taken under 2 hours.

Also, in NYC, his truck was blocking the passage of another truck to get by and [redacted] refused to move causing disruption in the street even causing the woman driving the truck to call your company and complain. He could have easily moved and made the situation better, we were even asked "what type of people do you hire?" Of course we could not answer her and felt embarrassed.

Lastly, I was told that the power was out in the morning and I would need to pay cash. I said ok and rushed to the bank to get the cash. However at the end of the day we asked if the power was back up we'd still like to pay with card. [redacted] gave us a huge problem about this and said we should have told him (even though that was my original method of payment choice). When we persisted, he proceeded to disrespect my boyfriend basically trying to pick a fight with him. I have never been so disrespected in my own home by someone I have employed to do a service.

Basically, it was a horrible experience. I will never use this company again because of the way I was treated by the workers. I have written a hard copy letter to the office as well as several emails. There was a few attempts to call/respond, however I have asked for my money back several times and was told that it was not possible. I am still asking for a written, formal letter stating exactly what the company is doing to rectify my issue. So far, I have heard that the supervisor has been suspended, but this has nothing to do with me. I was told via text message that they are willing to offer me a $120 discount, which I am still not clear as to why and where they got that amount. I have filed a claim with their insurance company and waiting to hear back, but I still feel I deserve a refund not only for the way I was treated but for the clear lack of customer service throughout the entire process.Desired Settlement: I would like a refund in full.

Business

Response:

To

Whom It May Concern;

This is response to Case # [redacted] - [redacted]. Please note that

upon close investigation the succeeding decision has been rendered.

There are procedures set by the government that the customer, and

the moving company, are obligated to follow in order to resolve any disputes or

claims for loss and damage. As per company

TERMS AND CONDITIONS of which the customer fully signed and agreed, in the unlikely

event that a customer realizes that some of their goods are damaged or missing,

or if they feel that they have been over-charged or charged for services that

they didn't received prior, during or after services were completed, all

customers FULLY understand that they MUST initially give the service provider

(Moving Company) the FIRST RIGHT to fully investigate and respond in writing

with a resolution to their issues.

Please note that MovingClaims.net system clearly shows that customer

first contacted them on 08/**/13 and file his / her claim online. On the same

day, our record shows that the customer received a Claim Registration Acknowledgement Notice (sent via email) confirming

that we received their claim. On 09/**/13 our record shows that the “The

Claim Procedures Package” was sent

(Via email) to better validate their claims against the company and received

back ONLY on 09/**/13. The same day, the company did sent an Acknowledgement

Notice to customer and started the process of the investigation. On 09/**/13

Additional information was sent by customer and as of today it’s under company review.

Please

see below a copy of what was done up to date in regards to customer claim with

MovingClaims.net:

Please note that MoveOurStuff.com is MORE than WILLING to investigate in trying to validate through

MovingClaims.net all customer claims / complaints against the company and to

compensate customer in accordance to his / her coverage.

We

strongly believe that with a mutual consideration we can easily reach an

understanding and keep the relationship between all parties in good standing.

The customer MUST understand that MovingClaims.net

cannot validate any of their claims / complaints unless they will be willing to

cooperate in providing valuable information to better understand their issues.

Very Truly,

[redacted] – MoveOurStuff.com

Business

Response:

Dearest [redacted],

Review: This company is dishonest and unprofessional. They will take advantage of you because you are new to moving and the details. Only one person, Sal, handles the move and estimate, who made numerous mistakes and then they charged me for their mistakes.

In the first phone conversation, before they gave an actual moving estimate and before they verbally (or in writing) told me anything about the contract and the terms and conditions to be sign or agreed on over the phone, they said they had to charge me $19.95 to book a moving (pick-up) date otherwise I won't get the dates etc. "All we talked about was the dates of moving and the on-site estimate dates in the phone conversation. They did not mention about terms and conditions, the payment they are going to charge etc and any contract details on the phone." All they said about the contract was they will email me a copy of the contract for me to review.

They then made mistake in the contract to schedule to come out to have a on-site estimate on July [redacted] while they were off on the holiday.

When I called to arrange another on site estimate date and moving (pick-up) date, they charged my card for $200, and said it was in the terms and conditions that I was never agreed on verbally or in writing!!!!!

I went back to talk to the company, they told me " do you know who we are?" they are the veterans etc and they have to charge me $200. It is what it is in the terms and conditions.

When I filed a complain, they provided a copy of the terms and conditions which I never agreed on in writing or verbally over the phone!!! , and they again insisted to charge me no matter what.

I asked for a phone recording which they claimed they had regarding my verbal agreement to the terms and conditions. But they never provided anything. They lied to my credit card company that they had me agreed on the phone regarding the terms and the conditions!!!

Their complain department never got back to me. Only machine recordings.

It took me 4 months already and I am still disputing this $200 charges with them.

The person Sal who handled the calls and the moves is very unprofessional and with a very uncleared mind. Whatever I said he misunderstood. I don't know how this company ever got A rating.

The also charge you 70% instead of 50% (other companies do) prior to the move.

Do not use this company. Do not give them your credit card for $19.95 booking fee. They will charge you more and more because they have got your card number and they will tell you that all are in the terms and conditions that you never sign or agreed on verbally over the phone!!! Do not choose this company. You will regret it.Desired Settlement: Refund me $200 rescheduling fee which I never agreed on in writing or verbally on the phone.

Business

Response:

complain has been handled internally and has been already resolved.

My experience with this company has been horrible. First, they tried to overcharge me the day before my move. This company charges by volume, not weight, so beware: most people don't take the time to calculate their own volume, but I measured the cubic footage on my own and was prepared and informed consumer. The moving coordinator, who wasn't even present, tried to convince me that the size of my move had doubled in volume. It hadn't (it went from 220 cubic feet to 290, and they were trying to charge me for 450). Then, they sent over 6 men to move a studio-sized apartment - they were in shock because it was such a small job, that only a couple of them needed to be there. (Seems they had miscalculated and were just trying to charge me for their own mistake.) I was bullied and was fighting tooth and nail with a ruler in my hand - and they finally consented to charge me the right price. Then, they blew off my move for weeks (perhaps because of retribution, or incompetence). It was guaranteed to arrive 21 days after pickup. Things aren't even being scheduled to arrive until 7 weeks later. DO NOT USE THIS COMPANY. Not honest and not communicative.

Review: I had a simple small move scheduled from Studio to Storage Unit. I was told the move would be under 3 hours, but they had a 3 hour minimum, and it would be $450. Moveourstuff.com was informed ahead of time that the storage unit closed at 6:00PM and the move needed to occur early in the day. The movers did not show up until 4:30pm, loaded the truck, and did not get to the storage unit before they closed, so they had to keep the furniture on the truck over night to then bring it back to the storage unit once it opened. Moveourstuff.com proceeded to tell me they were going to charge me for a second move since they didnt complete the first move, and charged me over $800. When I refused, I was threatened that I cant have my furniture back until I paid them for a second move, and I was told I had no choice but to pay him or he would keep my furniture hostage and keep charging me for storage the longer I refused to pay. On top of this, at least one of the movers (who was employed off the books, so I assume they are also uninsured, which is against the contract) damaged a piece of my furniture during the move. I was being nice by not requesting reimbursement for that as well, but it is absolutely insane to be charged for a second move because the company didn't show up on time and complete the move.Desired Settlement: I should not be charged ANYTHING above the $450 we agreed to.

Business

Response:

A settlement has been offered to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid almost $400 extra for this move due to something that was 100% completely the moving company's fault and they are not willing to reimburse me for it. In addition, they damaged my furniture (one pic attached), and that's only a portion of the damage. I didn't even seek reimbursement for the damage, I just wanted to be fairly charged what I was quoted and they are not willing to do so. Avoid this company at all costs. I will do everything in my power to spread the word about how poor the service is.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

They offered $135 after overcharging me close to $400. Unacceptable.

Business

Response:

a new settlement has been sent out to the customer.

Review: I was absolutely disgusted with the care with which they took of my things. They lost a very important box in my move and never reimbursed me or tried to find my belongings. They also broke my daughters solid oak $3000.00 crib and her changing table. They assured me when I booked them that everything was insured and they would take care of me if anything was lost or damaged. They most certainly did not. In fact, they stopped taking my calls. Unbelievable.

This is the most unprofessional and upsetting move I have ever encountered.Desired Settlement: I would like them to replace my daughter's broken crib and changing table and locate my missing box.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: move our stuff moved us and kept our stuff in storage then moved us to our new home. we had a terrible experience with the move they sent us lousy movers and charged more than they had told us on the phone they would charge. They lost some valuable items and they broke and damaged some our furniture. I put in a claim and all they want to give me is $17.00. Please advise me on how to proceed. Thank YouDesired Settlement: Desired Settlement: Refund

Business

Response:

Dear Valued Customer,

Review: I hired moveourstuff.com to move my household from Jamaica Estates ,NY to Valley Stream NY...my move was on oct ** 2013.I had spoken to [redacted] and told him the things that I needed them to move however the move was incomplete as items was left behind...left behind were 1 window a.c.,1 floor a.c. 1 dyson vac. cleaner,1 dyson fan,1floor tiffany lamp,2 table tiffany lamps,some chains and hooks for my tiffany chandeliers,marble top for a small table,2 sofas(one of which they could not get out and that I understand)but what about the second sofa?they ran out of packing material,there were complaints of too much stuff,I had to pay the home owner $500.00 to keep my stuff they left behind together with some boxes then I had to pay someone else $650 to move the stuff,initially when I called they were willing to go back and move the stuff for a price but the job was already paid for.Why should I have to pay for a 2 day move when it was supposed to be a 1 day move?i did not complain when the move cost$5509.47 and the quote was for$2520 because they were there working late. the job was incomplete and they wanted to go back and charge me again...WHY?I am still struggling to sort out their work.eg found one sofa leg in a box...one leg and a few tiffany lamps are missing their finials .they are not pros.Desired Settlement: That check I had to write for $500 I would like it back .the$650. I paid in cash so I dont believe I can get that back and I want a written apology for their breach of contract.

Business

Response:

The client left her home on move day several hours prior to movers leaving and we took what we could fit onto our truck. Client acknowledges extra items but states she is upset with the items we chose to leave behind that would not. Client had almost 50% more items then disclosed to our movers. We offered client to send out man with a truck at our cost in order to satisfy clients concerns. Client declined. We will gladly offer an apology that the client is still dissatisfied.

Review: In July 2015, I hired Move Our Stuff for an interstate move from New York to Florida. I chose them, based on the positive internet reviews on their website. Nelson, the operation manager made me a quote over the phone and promised that my shipment will be delivered most likely in a week or two but definitely under a 21-day window.

They came to pick up my stuff on July [redacted] and I noticed right after that I was missing some phone chargers and the cable box and modem that I notified the person-in-charge not to remove because they were supposed to be returned to the cable company.

As soon my stuff was in their truck, they increased the price of the shipment by 50% even though I had dropped two big items from the shipment (a living room set and a fridge I managed to sell to friends), claiming that I have a lot of stuff.

Two weeks after I got to Florida, I called the company to find out when my stuff will be there and I started to hear all kind of stories about how they were backed up and ny shipment will be delayed. Every week after, it was the same story. In the meantime, my family and I was basically sleeping on the floor. I'm not even mentioning the thousand dollars worth of food items that were in the process of being lost.

Now, over a month and a week later, my stuff is still in New York and the owner is calling me with all kinds of stories about insurance for my shipment.Desired Settlement: I want the company to deliver my stuff and pay me for the problems they caused me by their failure to deliver my stuff on time.

Business

Response:

All matters have been resolved with the customer directly.

Review: My husband and I was quoted a price of $3840.00 to move from [redacted] to [redacted] on September *, 2014 . We were told to have cash. When we reached our destination the guy's started to unload the truck half way through we were told tat we had went five (5) hours over and we now had to give them $1,597.00 dollares more or they would have to take the rest of our stuff to their warehouse. This was around 10:30pm at night we did not have the $1,597 at that time. We gave them $3,843.00 and asked if we could have our furniture and work out the remaining balance later. We were told no. On September *, 2014 we paid the $1,597.00 plus a redelivery fee of $350.00 more. On August **, 2014 a payment of $190.00 was paid to [redacted]. We have been charged $5,990.00 dollars for a move that has brough us nothing but stress. Below is a list of things that has happen and is still occurring.

1. They dessemble the bed and broke the base thats connect to a mirror glass tower of a platfrom bed.

2. Broke the toilet bowel handle.

3. Broke the base of a black glass cabinet.

4. Ripped the arm of a sofa chair.

5. Missing glass dining room table top.

6. Scuffle up the walls at [redacted].

7. The flat screen TV has deep scratch on the frame & Screen in the center.Desired Settlement: A. Refund for Bed room set.

B. Refund for Dining room set.

Business

Response:

Dear [redacted],

We will notify Revdex.com that you wish to resolve this matter directly with Moveourstuff.com, please do the same at your earliest convenience.

Thank you so much, feel free to contact us at any time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and is working with them to reslove the issue. The problem has not been resolved as of yet, a claims form is being sent along with pictures to them.

Sincerely,

Review: I moved from [redacted] to current address using MoveOurStuff.com. During the move from [redacted], I suffered three loses. One was cash ($600.00) from my purse. The second one is a couple of credit cards from my husband's suitcase. and the third one is my husband's kindle. Those items were all lost on the day of our initial move which is on the [redacted] of December, 2015. I realized that $600 was missing when I tried to pay the to the mover during the move. We also noticed that my husband's kindle was missing on the night of [redacted]. We realized the credit cards were missing when credit company contacted us on the [redacted] due to the unusual usage of cards from [redacted] to [redacted].

We contacted the moving company as well as Scarsdale Police Department. The company's contact person, [redacted] C[redacted] has not not sympathetic to the situation and he even refused to provide workers' names to the detective upon receiving the request from the police department.

In addition to these missing items, the this moving company damaged the wall, left two dressers without legs, and damaged two furniture on the day of delivery on the [redacted] of January. One of the furniture is a baby grand piano. [redacted] insists that it is totally common that piano suffers minor damage when it is moved, although the damage is 22 keys been shifted and stuck. We are requested by him to call our piano specialist to prove the damage is beyond the usual damage. [redacted] also insists on us to sign a form, final release and settlement of complain, if we want the payment of wall repair and damaged wagon (he is willing to pay $50 in total when we payed $100 for wall repair alone), and have men over to our place to put the legs for the dresser. All the matters have not been resolved as of now.Desired Settlement: Completion of move. return of personal property which was part of move(propane gas tank).Cooperation with police department. Compencation for damage and losses

Business

Response:

[redacted] before the move was offered a full value protection which she declined. She also signed free level of compensation insurance coverage. [redacted]s statement in regards the other matters is untrue and incorrect.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company/ [redacted] has not paid for the damage, has not fixed the furniture which were left without legs, has not reassembled the piano which were assembled unprofessionally, nor has not returned the personal item [redacted] is keeping.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer is not willing to file a claim and follow the claim process or accept our policy and procedures and the agreement the customer made regarding her .60 cent per pound coverage.

Review: After receiving a quote for moving costs of $280 from moveourstuff.com I agreed to that price and time frame. As stated on their website, "All services must to be verbally reconfirmed by consumer & moving coordinator at least two (2) business days prior to move day in order for move to be executed.", to which they called one day before to reconfirm. They then stated that the quoted price would be at least $100 more than the quoted price which was unacceptable. I said with the new quote I was not going to move forward especially since they were telling me less than one day before the move that I would be charged more than other places had quoted me. Since I was quoted a vastly different price than before AND my move was not confirmed more than two days before my move I was told on the phone that I would NOT be charged the $275 cancelation fee. When I called back to to have them reverse the $275 cancelation charge they had charged me they stated that it was in the fine print that I would be charged that even though they told me on the phone that wouldn't happen. I 100% did NOT confirm my move with them after they changed the price of the move less than 24 hours before my move was to happen.Desired Settlement: I am looking for the company to honor the agreement and reverse the $275 charge to my account.

Business

Response:

To Whom It May Concern;

As one of the most respected moving companies in the Tri State area, MoveOurStuff.com has garnered a name that far exceeds the bar of excellence and is synonymous to quality in service.

Please note that our record clearly shows that [redacted] contacted our company and secured a moving services for the **th of April 2013 – Moving from Bronx, NY to Scarsdale NY.

As per company Terms and Conditions, when our confirmation department called to confirm her service reservation a day prior to her move date, the customer stated that she wish to terminate her account and will no longer be using our services.

As per company Terms and conditions of which [redacted] fully agreed prior to her move date it’s clearly stated that for all rescheduling / cancellation for any services MUST be submitted in writing by consumers at least (4) four business days prior to move date to avoid a fee of rescheduling / cancellation of $275.00.

This complaint is clearly in violation of State and Federal Law

For that move and therefore we demand to remove this complaint from our records.

Very Truly,

[redacted]

=============================

Business

Response:

To Whom It May Concern;

As explain previously, please note that our record clearly shows that [redacted] contacted our company and secured a moving services for the **th of April 2013 – Moving from Bronx, NY to Scarsdale NY.

As per company Terms and Conditions, when our confirmation department called to confirm her service reservation a day prior to her move date, the customer stated that she wish to terminate her account and will no longer be using our services.

As per company Terms and conditions of which [redacted] fully agreed prior to her move date it’s clearly stated that for all rescheduling / cancellation for any services MUST be submitted in writing by consumers at least (4) four business days prior to move date to avoid a fee of rescheduling / cancellation of $275.00.

PLEASE UNDERSTAND that as per company TERMS AND CONDITIONS of which the customer fully signed and agreed, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.

As agreed, in the event the customer is not satisfied when a resolution is made to their claim / complaint against the company, ONLY THEN they may contact any state, city, government, insurance, and consumer group such as the Revdex.com, public, media organization, internet website or credit card agency to rebuttal / file a complaint or a claim against the company.

Please note that as of today MovingClaims.net records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement and therefore a CLEAR breach of contract.

This complaint is clearly in violation: 41 USC § 6503 - Breach or violation of required contract terms

MoveOurStuff.com, followed all necessary procedures in order to resolve all matters based on terms and conditions which was stated in the contract prior to the move date. Therefore, we strongly ask to remove this complaint from our records.

Very Truly,

Consumer

Response:

[redacted] my complaint has NOT been resolved because:

Review: Hello,I was recommended to use Move My Stuff by the previous owner of the house I just purchased. I called, received an estimate and gave a deposit. I was moved on November [redacted] 2013. The main issues I had with the move are:1- They destroyed my $6500 bedroom set by not dismantling it and tried to move it in one piece which caused the base to break. I made them aware it it before they left. We filled out a insurance claim. I never heard another word. Tried calling multiple times with no response.2- They stole a gaming console. It was boxed along with 8 games and it never made it to my house. Again I tried calling with no response.I don't understand how a professional company can get away with this? Is there anything I can do?Regards,[redacted]Desired Settlement: I would like to have my bedroom furniture repaired or replaced and my gaming console (playstation3) replaced.

Business

Response:

Dear Valued Customer,

Review: This moving company was subcontracted through Moving Staffers for us to use while moving our daughter and son-in-law from NYC to TX. They arrived later than the scheduled arrival time (45 min late). They were very unprofessional, rude, disrespectful and lacked experience. We were told that all the movers would be experienced. They were lazy, spent time on their phones, and also talking with the construction workers that were out front of the apartment building. They were rude to the POD driver, who was extremely helpful. They left a huge mess in the apartment when they were done for the day ex, empty tape rolls, drink bottles, extra paper pads... They were hired for 3 hrs work, they took 5 hrs and 15 mins. This was due to them not carrying the boxes we already packed down to the truck in any timely manner. They told us we should start carrying the furniture down while they worked on loading the boxes. That is what we hired them for!!! They were very unprofessional and lazy!!! They dropped boxes, broke items and didn't have any remorse.Desired Settlement: We would like to be reimbursed for the additional hours they charged us due to their workers laziness! We would also like to be reimbursed for half of the materials they charged, since they didn't use it all - they just left the extra in the apartment along with their mess for us to take care of cleaning up.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 9/**/2013, I called the merchant to request assistance with an emergency move after placing an internet search request for moving services. I received a number of offers from competing merchants, including [redacted]. The job was extremely small, on the same street, 900 feet between pickup and destination, and only a few items (couch, washer/dryer, a couple plants, a desk and chair, and two stacker bins, a job that could have been finished within 3 hours, including the rearrangement required at the destination. I called the moveourstuff.com merchant to discuss a quote for emergency moving services. The merchant stated emphatically (after repeated requests for same-day services) that they would not be able to help but had an opening the next day, Sunday, 9/**/2013 in the late afternoon. I stated that I am unable to move in the evening as it would be dark at that time and was not prepared to make a decision as I needed to review other offers. The merchant requested a copy of the quote I received from another merchant. After forwarding the quote, the merchant spoke very negatively of the other firm and suddenly had an opening the same day but in the early evening. I indicated that I was unwilling to move in the evening as my Sunday evenings were unavailable and the move would need to occur before night fall. The merchant stated that if I should decide to do business with them on Sunday, I would need to return an agreement by reply email, stating "I accept these terms and conditions. Please accept this as my signature," to "lock-in" the time-slot with a refundable $5.00 fee. What I did not understand was how the employee misrepresented the offer of service by immediately locking me into a non-refundable fee should I choose not to do business even though the employee indicated that the company would refund the $5.00. I decided to try the other company the following Saturday morning, 9/**/2013, which breached their contract by not showing up for the move. At 9/**/13 12:01, I called Moveourstuff.com back to ask if there was an opening that day. Once again, they stated that there was no time slot available that day but that they would be able to accommodate my move the following day (Sunday) with 2 men and a moving truck arrival between 2-4PM EST. I accepted the offer of service, again making it clear again that I do not want to move in the dark and that I would need to be done by 7 at the very latest. I was ensured that the movers would arrive on time within the 2 hour window they provided (2-4PM). Again, the sales rep advised me to reply immediately to the email sent to me, replying "I accept these terms and conditions. Please accept this as my signature," in order to lock-in the reservation. This high pressure tactic was clearly to lock me into another non-refundable fee if, for whatever reason, I cancelled the service. I waited for the movers to arrive through 4:15. The company never called me as their contract says they will to provide an update as to the arrival time. I had to call to request an estimated time of arrival and was told the movers encountered a job that extended past the expected time and that the movers would arrive at 4:45PM. Again, the time passed. I called again at 5:00PM after not hearing from the firm. I expressed my dissatisfaction, reminding the sales rep that I do not want to move in the dark and that my Sunday evenings were off limits past 7:00PM under any circumstances! I was again assured the movers would arrive by 5:30. I indicated that if the movers do not arrive by 5:30PM, I wish to cancel, because I knew the move would extend past the 7:00 deadline and it would be dark. The company called back after 5:45PM to give me an estimated time of arrival after I had already canceled the service. I week later, on Saturday, October *, 2013, I was charged a non-refundable $275.00 fee. When I called to ask about it, they appeared as though they didn't even know who I was and had to look up the information. This is a small company and it appears a good portion of their income is in bait and switch sales. Buyers beware of this merchant, it uses bait and switch techniques on the front end, touting an A+ rating as a member firm with the Revdex.com, and using this as a way to gain trust with the potential client. DO NOT immediately reply to the email accepting the terms and conditions when pressured to do so until you have fully read and understand the time-sensitivity of the events that follow. The first line of defense of the customer is a gentleman that claims he doesn't know the schedule of the movers and who tries to get you on the phone with a so-called "dispatcher" who then tries to high pressure sale you into booking the reservation, burning your valuable time, and using high-pressure sales techniques to convert the "no" into a "yes." I would not recommend this merchant to anyone. They breached their contract, took my money, and did not deliver according to their verbal commitments. F rating as far as I'm concerned! I was told the company would discuss returning the fee or a portion thereof and I would definitely receive a call by Friday, October **, 2013. Of course, not even did I not receive a call, but they still have my money and I doubt they even lifted a finger to discuss it. Highly unethical behavior and a discredit to the NY business community!Desired Settlement: Full reimbursement of the $275.00 taken one week after the failure to deliver timely services and cancellation.

Business

Response:

We apologize for any misunderstandings that may have happened during this process. We do our best to make sure all of our customers are well aware of our policies by making our contract very "user friendly" in a "Q & A" format.

Review: I had booked a moving reservation with a representative by the name of [redacted] through MOVEOURSTUFF for Monday March **, 2014. [redacted], communicated with me that a $5 booking charge would be required in order to secure the reservation and the card would only be used for the purpose. I had also communicated that I would be using a different card that day or pay in cash. I authorized a one time charge and provided a credit card over the phone. [redacted] communicated to me that the movers would arrived between 9:00-6.00pm. I told him that was a big window, and I needed the movers to be done by at least 4:00pm.

The morning of March **, 2014 at about 7:20 am, I contacted [redacted] and informed him that I had to go to the hospital and that I had gotten food poisoning and that I needed the movers to come for sure around 4:00-4:30 because I had to got o the hospital and I would not be available any earlier. I also informed him that I did not want him to charge my card for today's service and that my financee was going to pay for the move. He told me that was fine. I provided an email address for my fiancee for him to email a credit card authorization form. I told him directly over the phone that I had personal matters going on with that particular card and it was not to be charge under any circumstance. [redacted] communicated with me that he was not at work yet and he would have to give me a call back when he got to the office.

I received a call back from [redacted] shortly after 8:00am; he informed me that it was a little too soon to determined an more accurate estimated time of arrival for my move to be completed. He then asked me if anyone else was able to be home; I stressed to him that there was no one else and that I had to go to the hospital ASAP and that I was only pushing the move by perhaps 1 hour because originally he told me that the movers would be there a little before 3:30pn for sure. He then passed me to his supervisor and he told me that I had to pay an extra $75 dollars. I told him that this is a very small move to began with and I was quoted $175; and it didn't seem fair that they were trying to charge me more when they time that I was requested fell into the same window that they originally quoted me. The call got disconnected. I was unable to call back because I had to be rushed to the hospital due to my severe food poisoning.

Around 12:45 pm, while at the hospital I received a call from my neighbor communicating with me that there was a big moving truck parked in there driveway and they were unable to park in there spot. I was very troubled by that because I specifically communicated with [redacted] that I was not going to be home and that I was headed to the hospital. He sent movers over so that it could appeared that I requested service and that movers showed up and I was not home.

They later charged my credit card without my authorization. This caused a big mess in my account. My bank charged me close to $400 in fees.Desired Settlement: I would like MoveOurStuff Inc to credit my account in the amount of the $50 unauthorized charge on my credit card; my bank will then reimburse me of the $400 in over draft fee that caused a domino effect in my account.

Business

Response:

Please provide verifiable documentation as proof of hospital visit on that day and proof of 400 in bank fees. We will verify and then immediately return to you.

Please note this was requested on move day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

The business has never requested any documents from me prior to me filing a complaint with the Revdex.com. I have documents that I have sent over to my bank regarding the unauthorized charges; email communicating with the representative of the illegal and unprofessional actions; the credit card authorization form that they sent me. I will be more than happy to forward them to Revdex.com.

Sincerely,

Review: MoveOurStuff.com was marvelous when they sold me the moving contract. I moved from Long Island to Williamsburg, Virginia in late June 2014. My stuff still hasn't arrived, and the company won't give me a time estimate.

I'm starting to get concerned that I'll ever see my stuff again. I paid what seems to me to be a lot of money, about $2700, to get my stuff from New York to Virginia. I said goodbye to my stuff in late June and haven't seen it since. I keep waiting and waiting to get the call saying that my stuff has left Long Island, but it hasn't even done that. This really does seem like a long time to wait. Waiting this long for my stuff? That doesn't constitute a smooth move. I haven't been able to cook, cut a tomato, or drink from a real glass in over three weeks.

I miss my stuff, have called multiple times and get no reply other than that they're sorry. That's not good enough. I want my stuff, I want to know when it is coming and I want my money back.Desired Settlement: I want my stuff, I want to know when it is coming and I want my money back.

Business

Response:

Dear [redacted],

I just received an email from my office with your most recent response on the Revdex.com portal. I am sorry for the damage to your items. I am sorry that you are unhappy with our

service. I understand you are not happy with the basic level of insurance you had and will put you in touch with a great furniture repair service to help fix the items damaged in transport to make it a little easier for you.

I truly believe the fastest way to clarify this matter is to listen to the 9 minute and 51 second call on Saturday July [redacted] at 11:38 am between you and I. I am certain that If you would afford myself and all parties involved the pleasure of listening to this call together that this would immediately clarify this complaint.

I have tried to upload it to the Revdex.com portal directly but it doesn't allow uploading of files in MP3 format. The conversation you and I had is clearly different from the way I am

interpreting your response on the Revdex.com portal and I think we should all talk in arbitration immediately So that we can process your claim and move forward.

When Is the most convenient time for you so that we can listen to this recording together. I will clear my schedule and make sure it is convenient for [redacted] as well.

As I stated in our conversation: We cannot process a claim for you while you have an open complaint. You are free to keep your complaint open but we cannot process your claim until it is closed.

Margo please post this as our response on the portal for me.

Thank you [redacted] for your immediate attention to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This complaint is regarding the damaged furniture and other items. The original claim was for the undelivered furniture. When the furniture was delivered, it was almost all broken. I was heartbroken that all my possessions were treated with such little respect. I feel that this is a violation of the contract I had with the company to move my belongings from New York to Virginia.

Regarding the 9 minute 51 second phone call, I'm unclear what that call is meant to prove. The complaint has never been resolved to my satisfaction, and I wish to pursue the matter. Specifically, I would like my money back for the broken furniture. Almost everything I own was broken. I am, needless to say, disappointed and feel that I shouldn't have to pay in order to have my belongings smashed, splintered and broken.

Please forward the valuation claim form. I hope this can be processed quickly. I feel that I have waited long enough, jumped through enough hoops, and want to be able to replace everything that was broken so needlessly.

Thank you for your attention.

Yours Sincerely,

--

--

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello,

This complaint is regarding the damaged furniture and other items. The original claim was for the undelivered furniture. When the furniture was delivered, it was almost all broken. I was heartbroken that all my possessions were treated with such little respect. I feel that this is a violation of the contract I had with the company to move my belongings from New York to Virginia.

Regarding the 9 minute 51 second phone call, I'm unclear what that call is meant to prove. The complaint has never been resolved to my satisfaction, and I wish to pursue the matter. Specifically, I would like my money back for the broken furniture. Almost everything I own was broken. I am, needless to say, disappointed and feel that I shouldn't have to pay in order to have my belongings smashed, splintered and broken.

Please forward the valuation claim form. I hope this can be processed quickly. I feel that I have waited long enough, jumped through enough hoops, and want to be able to replace everything that was broken so needlessly.

Thank you for your attention.

Yours Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Claim Package was sent out to the customer.

Thank you for choosing Moveourstuff.com.

Have a great day.

Review: I recently move from new york to California at which time I hired moveourstuff.com and they were super nice however my stuff was very late leaving new york kept getting different answers on why and upon arrival which was 4 hours late when they opened the moving truck doors my stuff was literally falling out and they had to try to stop it. All of my boxes were crushed broken beds broken dishes broken trophies broken electronics broken bicycles broken furniture such as chairs beds cribs missing boxes missing ladder step stool boxes of all of my clothing were soaked and covered in mold and mildew and missing jewelry some boxes were opened and went through and missing items also we found a bag of used [redacted]stuck to our boxes. other boxes were opened and retaped to make us think they were unopened. Also m y refrigerator made it but none of my shelves did and my drawers to it are crushed one of the many things I have to get replaced the move cost almost 10,000.00 however I have spent almost 5000.00 in damages and replacing things.Desired Settlement: I want a refund for all the money that I paid for this service and money to replace all things they damaged along the way

Business

Response:

Company Respond to Revdex.com Case # [redacted] - [redacted]- [redacted]

September **, 2013

Revdex.com

To Whom It May Concern;

This is response to Case # [redacted] - [redacted]- [redacted]. Please note that upon close investigation the succeeding decision has been rendered.

The case mentioned above was brought to our attention and for our care. We realized that the company didn't get the proper chance to respond and rebuttal the customer’s allegations and complaints. We strongly believe that with the information we have, we can easily show and verify that all the allegations and complaints against the company are baseless and with no ground.

As per company TERMS AND CONDITIONS of which the customer fully signed and agreed, in the unlikely event that a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.

As agreed, in the event the customer is not satisfied when a resolution is made to their claim / complaint against the company, ONLY THAN they may contact any state, city, government, insurance, and consumer group such as the Revdex.com, public, media organization, internet website or credit card agency to rebuttal / file a complaint or a claim against the company.

Please note that as of today MovingClaims.net records clearly shows that the customer NEVER followed the company’s set procedures about filing a claim, rather instead decided to contact the Revdex.com directly, which was not part of our original agreement and therefore a CLEAR breach of contract.

This complaint is clearly 41 USC § 6503 - Breach or violation of required contract terms

Therefore we demand to remove this complaint immediately from our records.

In regards to customer complaint about delivery time, please note that as per company terms and conditions of which the customer fully signed and agreed, all Long Distance deliveries are made on a flexible basis with an estimated arrival time up to 21 days per customer notification date (Ready Date). All estimated time of arrivals are subject to change depending on many industry factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected delays with prior deliveries scheduled before you. The company will not discount any account due to any delays listed above. Our company will keep the customer informed verbally date with a new / revised ETA (Estimated Time of Arrival) depending on company schedule. – Please note that company record clearly shows that her delivery was done in a timely manner.

Very Truly,

Review: l called www.moveourstuff.com to set up a moving date from [redacted] to [redacted]. We set up a contract around April [redacted], and I paid $9.95 to store my information in the system until theclosing date was settled. I spoke to [redacted] often during the few months before my move. I was told he had to have an accurate account of every item on the Binding Estimate Long Distance (Bill of Lading).The move date was set for Wednesday, June **, between 8:00 am and 10:00 am for pick up in [redacted]. I spoke to [redacted] Tuesday, June **, to confirm. An extra stop in Yonkers todeliver a bed and 2 boxes was also scheduled for an additional fee. [redacted] suggested this fee be paid while we were on the phone, but I said I would wait until the items were delivered. I waited from 8:00 am Wednesday morning until 5:00 pm, and no one called me and the movers did not show up. I called all three numbers (see below) which were listed on my contract:[redacted] Cell ###-###-####Office- ###-###-#### Toll - ###-###-#### I started calling the above numbers about 10:15 am on Wednesday, since I had not heard anything since Tuesday. Not one person at any of the phone numbers answered the phone. I left messages, and I also texted [redacted]'s cell phone. Did not hear from anyone. Around 5:00 pm, I asked my neighbor to look up moveourstuff.com on her computer (I had everything packed up), and she found a number in [redacted]( ###-###-####).I told my story to the woman who answered the phone. She said she would get back to me. I waited about 20 minutes, and I called the number again. She told me that [redacted] would call me back.I asked for the number of the Operations Dept. which is ###-###-####. I finally received a call from [redacted], [redacted]. He said there was a "mix up", and he would try to geta mover beginning of the following week. I said my place was sold, and I was supposed to be moved today (Wednesday), and next week was unacceptable. I explained I now had to cancel myair ticket back to NY (purchased for 9:00 a.m. Thursday) and buy another. He said he would get back to me as soon as possible. The air ticket cost me $128.99 on top of the ticket I already purchased for my round trip, and I had to extend my rental car. [redacted] called back later Wednesday night, and he said that [redacted] would be at my Townhouse on Thursday. I found out from the movers that they were headed back to NY after moving someone to SC, and their truck was available. The movers called me at 8:10 am Thursday morning to confirm they would arrive by noon,and they did. Upon arrival, there was controversy on the telephone between the movers and the .com company who called my number and theirs to confirm credit card payment to . com or Available. The .com company said they would process the payment because I was contracted with them. As far as I am concerned, the contract was null and void when no one showed up and no one notified me. My furniture was delivered on Monday, June [redacted], around 2:00 p.m. which was confirmed earlier that morning with [redacted]. The .com company called me several times while the movers weretrying to place all my boxes and furniture, and interrupted several times. The .com ([redacted]) wanted to make sure the credit card was processed by them for the balance due. However, the movecost me $1000 more than what I contracted with moveourstuff.com. I was told it was because of the packing on the furniture. All my boxes were already packed and sealed and labeled, but I had some glass pieces.I question the $1000 increase from their estimate. [redacted] and I reviewed my list on Tuesday, and it was $1000 less than this new cost.. The nightmare continues. I was billed on my credit card by [redacted] and moveourstuff.com for the balance due on the move. I called my credit card company, and they are [redacted]. Please review all of this information. I feel I should be reimbursed for my new air ticket which was $128.99, and I am not comfortable with the "estimate" jumping up by $1000 when the contract price was $3373.80. l called www.moveourstuff.com to set up a moving date from [redacted] to [redacted]. We set up a contract around April [redacted], and I paid $9.95 to store my information in the system until theclosing date was settled. I spoke to [redacted] often during the few months before my move. I was told he had to have an accurate account of every item on the Binding Estimate Long Distance (Bill of Lading).The move date was set for Wednesday, June **, between 8:00 am and 10:00 am for pick up in [redacted]. I spoke to [redacted] Tuesday, June **, to confirm. An extra stop in Yonkers todeliver a bed and 2 boxes was also scheduled for an additional fee. [redacted] suggested this fee be paid while we were on the phone, but I said I would wait until the items were delivered. I waited from 8:00 am Wednesday morning until 5:00 pm, and no one called me and the movers did not show up. I called all three numbers (see below) which were listed on my contract:[redacted] Cell ###-###-####Office- ###-###-#### Toll - ###-###-#### I started calling the above numbers about 10:15 am on Wednesday, since I had not heard anything since Tuesday. Not one person at any of the phone numbers answered the phone. I left messages, and I also texted [redacted]'s cell phone. Did not hear from anyone. Around 5:00 pm, I asked my neighbor to look up moveourstuff.com on her computer (I had everything packed up), and she found a number in [redacted]( ###-###-####).I told my story to the woman who answered the phone. She said she would get back to me. I waited about 20 minutes, and I called the number again. She told me that [redacted] would call me back.I asked for the number of the Operations Dept. which is ###-###-####. I finally receivedDesired Settlement: I feel moveourstuff.com should have contacted me re: the movers never showing up but I had to contact yet another one of their offices because the numbers I was given by [redacted] were not responding to my calls. This is extremely poor business practices; he knew I had to fly down to ** to meet the movers, and we spoke on Tuesday prior to move date.I feel I should be reimbursed for new air ticket $128.99 and for the $1000 additional moving cost due to their changing contract.

Business

Response:

Dear [redacted],

We were not aware of you paying cash to the driver upon delivery, as per our mutual agreement:

How do I pay for my move ?- We accept Cash, Certified Check, Money Order, Visa and MasterCard. We require aminimum payment of 70% upfront, this is collected only on move/pick up day. We do not accept personal checks. The 30% remaining payment is required to be remitted in full upon arrival at destination. For the safety of the driver we do not accept cash on delivery.

And by breeching this agreement it results the double charge. How would you like to proceed with this matter. We can refund you $1,422.00 on your credit card you used that day and you will cancel the chargeback or we will not reply to your recent chargeback which will result returning the money to your account. Please let me know which option you would prefer. Hope it will settle this matter in full. At the same time we will try to get our money back from the moving company.

As regards to additional $1,000.00 it was materials you purchased on your move date (dish boxes, wardrobes, TV box, pictures boxes etc). Those items were not wrapped and to avoid any damages we provided them for you for additional cost. By signing the "Packing Materials Order Form" you authorized us to use the necessary packing materials. We would have not used them unless instructed and due to this extra protection your shipment arrived intact.

Thank you for you attention to this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The [redacted] did NOT address the issue which is the fact that the movers did not show up on the contract date, no one answered the phone from 10:15 a.m. through 5:00 p.m. when I called to report that this was a no-show status, and the contract was breeched by this business when the movers did not show up on the contracted date. I had to call another office in [redacted] (researched by a neighbor because I had no computer hookup) to get someone to talk to. Also, the issue of my second air ticket was not addressed; I couid not take the flight scheduled for that next morning because the contracted movers did NOT show up, and I had to purchase another air ticket. The business NEVER addressed why the movers did not show, why no one notified me that the movers would NOT arrive, and that no one answered the telephone on three numbers: office, toll free, cell, and why my text on the sales coordinator's cell phone was never answered. They also screwed up my credit card for a double billing from them and from [redacted]. All I have had is aggrevation from waiting all day for no show movers, no notification of no movers. The business initiated breech of contract by no show on contracted date and changing the dollar amount of the move, and also by causing me extra expense not noted on the contract, and for a new air ticket. These are poor business practices, and their answer does not address the fact that the contracted price was changed, the movers never showed up, and no call to me to notify any change, and an additional air ticket I had to pay out of my pocket. I want them to address these iissues, especially for a double billing.

Please forward a FAX number or address to forward all the documentation if required regarding this complaint; new air ticket, oontract with moveourstuff.com, telephone numbers, copy of credit card statement, receipt from [redacted], etc.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],

I would like to inform you, that your chargeback of the amount of $1,422.90 was shown this morning on our account. Moveourstuff.com will NOT reply to this chargeback and the funds should be refunded to you shortly.

Thank you and have a great weekend.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved for the first part of the complaint only re: duplicate credit card charges. The second part of the complaint has not yet been resolved re: Settlement Letter. Thank you.

Sincerely,

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Description: MOVING SERVICES-LABOR & MATERIALS

Address: 8 Carol Ave, W Haverstraw, New York, United States, 10993

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