The Mover Dudes over billed me and damaged both my furniture and homeI highlighted these issues to them on the day of the move and they informed me that I would need to submit my claim to the www.movingclaims.net companyI submitted my claim and the proposed settlement from Mover Dudes is $What is frustrating is that they confirmed they over billed and the settlement is less than the amount they over billed me and they didn’t compensate for the damages for my furniture and homeI’ve attached all documentation of my dispute including the unfair settlement they proposedI am seeking help to find a more neutral arbitrator to settle this issue
To whom it may concern, Mover Dudes Incstands by it response given to the complaintBoth Mover Dudes Incemployees have over years of experience in the moving industryMover Dudes Incstands by their employees and the fact they handled the situation with professionalismThere were a lot of factors that contributed to the problems present of this move that were outside the scope of work provided by Mover Dude's IncThe Moving consultant that quoted this job did note all the actions that were present this day in moving day notes: "client is acting erratic she was there for a walk through and supposedly had a list (which would be similar to our inventory), but the movers were never shown the list Her sisters/relatives/friend were there for the move and the stuff we moved was at least in part ok'd by them with the client leaving After leaving, client told movers when they were already near destination some stuff was wrong, some things not moved that should have, and some things moved that should not have (client said cops called on her, by ex who still lives there??) in PA, storage unit too small, unit 15, as a courtesy, movers put additional items in open unit so clients stuff not out in rain I texted client this and she continues to act erratically, blaming us for not following her list there is a significant misunderstanding and client would not communicate by phone so I could help fix, did by text but she kept sending erratic and rude texts, blaming us about list not being followed, which again, movers were not fully privy to it seems." These statement were also confirmed by the two senior movers that were present on the jobI have not yet been contacted from Mrs [redacted] regarding any claimsRegards, [redacted] Operations Manager Mover Dudes Inc
To Whom It May Concern,In regards to CID# [redacted] : [redacted] , the situation has been finalizedThere were grievances from the customer that were addressed and fixedBoth parties reached a monetary value that suited each party to complete the claimThe claim has been since closed, and no further action is needed in this matter.Regards,Joshua VOperations Manager
To whom it may concern,Mover Dudes Incis working with [redacted] to delivery the shipmentWe will have a firm date for [redacted] today as he requestedWith the overflow of the shipment, we have been trying to pair [redacted] belonging with another shipment heading to Florida instead of increasing his price with a two truck trip during his moveWith DOT regulation of weight on our trucks, the two shipment going around his location would have been over the 26,limit per DOT regulation thus causing the extended time of deliveryI have spoken with [redacted] and he has assured me that when his inventory is delivered he will retract the claim with the Revdex.com [redacted] delivery is a number one priority for us right now and we are working hard to remedy this issueRegards,Mover Dudes Operations
To whom it may concern,I, Joshua V [redacted] COO for Mover Dudes Incspoke with [redacted] about the issues with the cancellation feeWe have reach an agreement to refund the $because its seems there was a miscommunication on our policiesMover Dudes Incand [redacted] have agreed on the refund which will close this complaint [redacted] stated would update the complaint when check is receivedNo further action is required at this time
They have damaged my plasma television they damaged my daughters entire collection of first edition hardcover books they damage my daughters CD collection they damage my daughters rare vinyl record collection
To whom it may concern,I have spoken with [redacted] multiple times in regards to the problems on the moveThe claim for the item taken has been settled and she has received the refund check for this amountWe also included a 5% discount for her having to go through the claims processAs to the amount over charged I have accounting department working on this and will follow up with her todayOur accounting department has different numbers then the client is claimingI have the accounting department double checking the amount paid on this job to make sure this is accurateA follow up with [redacted] will be present today 7/27/We want to get this settled as fast as possible but there was a difference in the amount claimed paid that needed to be evaluated by the accounting departmentNote here move was on 7/7/which was days ago
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date: Wed, Jul 27, 2016 at 1:12 PMSubject: Complaint # [redacted] .To: [redacted] @mybbb.orgThere is something I need to add to my complaint. I just came back from the climate control storage unit I had rented. I searched each box. I would like to note there are only six mover dude boxes in the unit. All the other boxes were already in our home. I will attach photos of the contents of the unit.I just found out that my daughters $1,200 [redacted] laptop, $250 [redacted] player, as well as our new microwave are not inside. I asked the movers again and again, to make certain all the electronic devises were put into the unit with the climate control. They have been sitting in an extremely hot environment since 6/24/16.I'm at such a loss, I'm not sure what else to say. I don't feel the company is going acknowledge the damage done to my family's belongings.I have left a message with my brother asking him to send me a copy of the original contract. He is on vacation right now, it's difficult to reach him because of the location. As soon as I have it, I'll forward it as well.Thank you, [redacted]
To whom it may concern,Mover Dudes Inc. stands by it response given to the complaint. Both Mover Dudes Inc. employees have over 5 years of experience in the moving industry. Mover Dudes Inc. stands by their employees and the fact they handled the situation with professionalism. There were a lot of factors that contributed to the problems present of this move that were outside the scope of work provided by Mover Dude's Inc. The Moving consultant that quoted this job did note all the actions that were present this day in moving day notes:"client is acting erratic. she was there for a walk through and supposedly had a list (which would be similar to our inventory), but the movers were never shown the list. Her sisters/relatives/friend were there for the move and the stuff we moved was at least in part ok'd by them with the client leaving. After leaving, client told movers when they were already near destination some stuff was wrong, some things not moved that should have, and some things moved that should not have (client said cops called on her, by ex who still lives there??). in PA, storage unit too small, unit 15, as a courtesy, movers put additional items in open unit 14 so clients stuff not out in rain. I texted client this and she continues to act erratically, blaming us for not following her list. there is a significant misunderstanding and client would not communicate by phone so I could help fix, did by text but she kept sending erratic and rude texts, blaming us about list not being followed, which again, movers were not fully privy to it seems."These statement were also confirmed by the two senior movers that were present on the job. I have not yet been contacted from Mrs. [redacted] regarding any claims.Regards, [redacted] ***Operations Manager Mover Dudes Inc.
To whom it may concern, Mover Dudes Incis working with [redacted] to delivery the shipmentWe will have a firm date for [redacted] today as he requestedWith the overflow of the shipment, we have been trying to pair [redacted] belonging with another shipment heading to Florida instead of increasing his price with a two truck trip during his moveWith DOT regulation of weight on our trucks, the two shipment going around his location would have been over the 26,limit per DOT regulation thus causing the extended time of deliveryI have spoken with [redacted] and he has assured me that when his inventory is delivered he will retract the claim with the Revdex.com [redacted] delivery is a number one priority for us right now and we are working hard to remedy this issueRegards, Mover Dudes Operations
The Mover Dudes over billed me and damaged both my furniture and homeI highlighted these issues to them on the day of the move and they informed me that I would need to submit my claim to the www.movingclaims.net companyI submitted my claim and the proposed settlement from Mover Dudes is $What is frustrating is that they confirmed they over billed and the settlement is less than the amount they over billed me and they didn’t compensate for the damages for my furniture and homeI’ve attached all documentation of my dispute including the unfair settlement they proposedI am seeking help to find a more neutral arbitrator to settle this issue
To whom it may concern, Mover Dudes Incstands by it response given to the complaintBoth Mover Dudes Incemployees have over years of experience in the moving industryMover Dudes Incstands by their employees and the fact they handled the situation with professionalismThere were a lot of factors that contributed to the problems present of this move that were outside the scope of work provided by Mover Dude's IncThe Moving consultant that quoted this job did note all the actions that were present this day in moving day notes: "client is acting erratic she was there for a walk through and supposedly had a list (which would be similar to our inventory), but the movers were never shown the list Her sisters/relatives/friend were there for the move and the stuff we moved was at least in part ok'd by them with the client leaving After leaving, client told movers when they were already near destination some stuff was wrong, some things not moved that should have, and some things moved that should not have (client said cops called on her, by ex who still lives there??) in PA, storage unit too small, unit 15, as a courtesy, movers put additional items in open unit so clients stuff not out in rain I texted client this and she continues to act erratically, blaming us for not following her list there is a significant misunderstanding and client would not communicate by phone so I could help fix, did by text but she kept sending erratic and rude texts, blaming us about list not being followed, which again, movers were not fully privy to it seems." These statement were also confirmed by the two senior movers that were present on the jobI have not yet been contacted from Mrs [redacted] regarding any claimsRegards, [redacted] Operations Manager Mover Dudes Inc
To Whom It May Concern,In regards to CID# [redacted] : [redacted] , the situation has been finalizedThere were grievances from the customer that were addressed and fixedBoth parties reached a monetary value that suited each party to complete the claimThe claim has been since closed, and no further action is needed in this matter.Regards,Joshua VOperations Manager
To whom it may concern,Mover Dudes Incis working with [redacted] to delivery the shipmentWe will have a firm date for [redacted] today as he requestedWith the overflow of the shipment, we have been trying to pair [redacted] belonging with another shipment heading to Florida instead of increasing his price with a two truck trip during his moveWith DOT regulation of weight on our trucks, the two shipment going around his location would have been over the 26,limit per DOT regulation thus causing the extended time of deliveryI have spoken with [redacted] and he has assured me that when his inventory is delivered he will retract the claim with the Revdex.com [redacted] delivery is a number one priority for us right now and we are working hard to remedy this issueRegards,Mover Dudes Operations
To whom it may concern,I, Joshua V [redacted] COO for Mover Dudes Incspoke with [redacted] about the issues with the cancellation feeWe have reach an agreement to refund the $because its seems there was a miscommunication on our policiesMover Dudes Incand [redacted] have agreed on the refund which will close this complaint [redacted] stated would update the complaint when check is receivedNo further action is required at this time
They have damaged my plasma television they damaged my daughters entire collection of first edition hardcover books they damage my daughters CD collection they damage my daughters rare vinyl record collection
To whom it may concern,I have spoken with [redacted] multiple times in regards to the problems on the moveThe claim for the item taken has been settled and she has received the refund check for this amountWe also included a 5% discount for her having to go through the claims processAs to the amount over charged I have accounting department working on this and will follow up with her todayOur accounting department has different numbers then the client is claimingI have the accounting department double checking the amount paid on this job to make sure this is accurateA follow up with [redacted] will be present today 7/27/We want to get this settled as fast as possible but there was a difference in the amount claimed paid that needed to be evaluated by the accounting departmentNote here move was on 7/7/which was days ago
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Date: Wed, Jul 27, 2016 at 1:12 PMSubject: Complaint # [redacted] .To: [redacted] @mybbb.orgThere is something I need to add to my complaint. I just came back from the climate control storage unit I had rented. I searched each box. I would like to note there are only six mover dude boxes in the unit. All the other boxes were already in our home. I will attach photos of the contents of the unit.I just found out that my daughters $1,200 [redacted] laptop, $250 [redacted] player, as well as our new microwave are not inside. I asked the movers again and again, to make certain all the electronic devises were put into the unit with the climate control. They have been sitting in an extremely hot environment since 6/24/16.I'm at such a loss, I'm not sure what else to say. I don't feel the company is going acknowledge the damage done to my family's belongings.I have left a message with my brother asking him to send me a copy of the original contract. He is on vacation right now, it's difficult to reach him because of the location. As soon as I have it, I'll forward it as well.Thank you, [redacted]
To whom it may concern,Mover Dudes Inc. stands by it response given to the complaint. Both Mover Dudes Inc. employees have over 5 years of experience in the moving industry. Mover Dudes Inc. stands by their employees and the fact they handled the situation with professionalism. There were a lot of factors that contributed to the problems present of this move that were outside the scope of work provided by Mover Dude's Inc. The Moving consultant that quoted this job did note all the actions that were present this day in moving day notes:"client is acting erratic. she was there for a walk through and supposedly had a list (which would be similar to our inventory), but the movers were never shown the list. Her sisters/relatives/friend were there for the move and the stuff we moved was at least in part ok'd by them with the client leaving. After leaving, client told movers when they were already near destination some stuff was wrong, some things not moved that should have, and some things moved that should not have (client said cops called on her, by ex who still lives there??). in PA, storage unit too small, unit 15, as a courtesy, movers put additional items in open unit 14 so clients stuff not out in rain. I texted client this and she continues to act erratically, blaming us for not following her list. there is a significant misunderstanding and client would not communicate by phone so I could help fix, did by text but she kept sending erratic and rude texts, blaming us about list not being followed, which again, movers were not fully privy to it seems."These statement were also confirmed by the two senior movers that were present on the job. I have not yet been contacted from Mrs. [redacted] regarding any claims.Regards, [redacted] ***Operations Manager Mover Dudes Inc.
To whom it may concern, Mover Dudes Incis working with [redacted] to delivery the shipmentWe will have a firm date for [redacted] today as he requestedWith the overflow of the shipment, we have been trying to pair [redacted] belonging with another shipment heading to Florida instead of increasing his price with a two truck trip during his moveWith DOT regulation of weight on our trucks, the two shipment going around his location would have been over the 26,limit per DOT regulation thus causing the extended time of deliveryI have spoken with [redacted] and he has assured me that when his inventory is delivered he will retract the claim with the Revdex.com [redacted] delivery is a number one priority for us right now and we are working hard to remedy this issueRegards, Mover Dudes Operations