Defective transmission and inadequate reimbursement
I will never purchase anything from this company EVER again! Purchased a transmission for my 2018 Yukon XL in October. The transmission was installed by a professional shop and was defective from the time I drove off from the parking lot of the repair shop. My vehicle jerked and jerked. I could not drive my vehicle because of the severity of the jump it would do when I drove it. Keep in mind I got a diagnostic test completed on my vehicle, which was an additional expense that I incurred in order to prove to them that it was defective and we needed a replacement. This transmission was purchased through Autozone and I had to do a replacement warranty - it was granted and I am in the process of getting reimbursed.
I spoke with a representative who gave me a "max" of what they would pay, which was only $385 plus $150 for the programming fee. My vehicle is ready at the repair shop and the bill is $1950. I am a mother with children and I do not have the money to cover all of this. My vehicle is in the shop, ready to go (for a week now). It is not my fault the transmission was defective and I feel as though Moveras (who sold the defective transmission from the initial install) should pay for the labor and reimbursements in full. I have tried contacting a supervisor to escalate the situation and I get told by the representatives that they do not have a supervisor readily available and I have been waiting on a call back since Friday (grant it, they were closing) and today is Tuesday and I have called three times to reach someone and left my phone number twice and no one has contacted me. Autozone said that it is in Moveras' hands but they sold the part from the company. This is insane and I am looking for a solution to this madness.
Update — They only paid $200 for labor reimbursement out of the $2900 I spent to get it fixed and programmed after they sent the wrong transmission.
On my 3rd transmission, this is not a good rebuilder! They replaced the bad transmission every time however I had to pay for extra labor, fluids, etcI DO NOT RECOMMEND THIS COMPANY!
I have never been more dissatisfied with a companyIt took Moveras or (I lost count) transmissions to get it rightEvery transmission they sent burned out within a matter of monthsSince they only warranty their product for ~80% of the replacement value, I was stuck paying out 2-extra dollars every time one burned outThe customer service is built to sound like it's a very large company and yet in my extensive experience speaking with them, I only ever spoke to peopleAfter numerous Moveras transmissions blew, I told them I wanted the next one for free because I can't keep spending money on THEIR MISTAKESThey sent me a letter to sign (which I was foolish enough to do without reading the fine print)After signing, I called to see how my claim was progressing and was told at that time in a very sarcastic manner by a lady named Kelly that they wouldn't be paying it, then she hung up the phone on me
I have never in my life dealt with such a poor company and I would not wish this experience on anyonePlease take care, Moveras transmissions may be cheap but YOU GET WHAT YOU PAY FOR!! I battled this company for over a year
On my 3rd transmission, this is not a good rebuilder! They replaced the bad transmission every time however I had to pay for extra labor, fluids, etc... I DO NOT RECOMMEND THIS COMPANY!
So I researched buying a rebuilt transmission through AutoZone, this company offered a good long warranty and a good return for the core charge. This is going in a 01 Dodge Ram 1500. The transmission arrives go to the dodge dealer to have it installed so their can be no mistakes about who put in the transmission. Approx 3 days later Im in my driveway turning the truck around and NO Reverse, had to call the dearship to get a two truck and let me use an loaner car. Moveras then demanded that the tech drive, yes drive the truck with a damaged transmission and no reverse to see if there was actually a problem. The distance driven had to be like 6 miles, that sounds like a safe way to do something. Great business sense there. Call Moveras, sent me a new, well I hope it was new by the amount of problems I have been having I suspect it is just a junk one that is cleaned up to look pretty. This trans arrives and it is installed, after costing in the neighborhood of $800. The company mandates a diagnostic exam on the bench to look for the problem, but will not pay for that. Now less than a year later I have had the solenoid go out in the trans so the vehicle is throwing trans codes on the scanner. Had this part replaced they sent the part at no cost to the repair place, however, they are only paying the bare minimum in costs to fix the problem. I drove the truck home no problems seemed to work fine. Made a trip to the store 3 days later and guess what. yep the solenoid is out again. I spoke to them on the phone and all they want to do is give me another trans and they pay their minimum labor rates.
I have more in this trans than almost the cost of the truck.'
THIS THE ABSOLUTE WORST COMPANY I HAVE DEALT WITH. THEIR PRODUCT IS JUNK, THIS IS THE BIGGEST MISTAKE OF MY LIFE BUYING FROM THIS COMPANY.
The rating I wish could be negative 10 instead of the lowest being a 1.
Unfortunately the company is playing with in the rules of their warranty but it is a poor business practice to operate in this manner. reading the reviews on here first I would never have let this company have my money. I hope other readers will take heed on all the negative experiences that we have had with this company and spread the word and not do business with them.
I spoke with a representative who gave me a "max" of what they would pay, which was only $385 plus $150 for the programming fee. My vehicle is ready at the repair shop and the bill is $1950. I am a mother with children and I do not have the money to cover all of this. My vehicle is in the shop, ready to go (for a week now). It is not my fault the transmission was defective and I feel as though Moveras (who sold the defective transmission from the initial install) should pay for the labor and reimbursements in full. I have tried contacting a supervisor to escalate the situation and I get told by the representatives that they do not have a supervisor readily available and I have been waiting on a call back since Friday (grant it, they were closing) and today is Tuesday and I have called three times to reach someone and left my phone number twice and no one has contacted me. Autozone said that it is in Moveras' hands but they sold the part from the company. This is insane and I am looking for a solution to this madness.
Update — They only paid $200 for labor reimbursement out of the $2900 I spent to get it fixed and programmed after they sent the wrong transmission.
On my 3rd transmission, this is not a good rebuilder! They replaced the bad transmission every time however I had to pay for extra labor, fluids, etcI DO NOT RECOMMEND THIS COMPANY!
I have never been more dissatisfied with a companyIt took Moveras or (I lost count) transmissions to get it rightEvery transmission they sent burned out within a matter of monthsSince they only warranty their product for ~80% of the replacement value, I was stuck paying out 2-extra dollars every time one burned outThe customer service is built to sound like it's a very large company and yet in my extensive experience speaking with them, I only ever spoke to peopleAfter numerous Moveras transmissions blew, I told them I wanted the next one for free because I can't keep spending money on THEIR MISTAKESThey sent me a letter to sign (which I was foolish enough to do without reading the fine print)After signing, I called to see how my claim was progressing and was told at that time in a very sarcastic manner by a lady named Kelly that they wouldn't be paying it, then she hung up the phone on me
I have never in my life dealt with such a poor company and I would not wish this experience on anyonePlease take care, Moveras transmissions may be cheap but YOU GET WHAT YOU PAY FOR!! I battled this company for over a year
On my 3rd transmission, this is not a good rebuilder! They replaced the bad transmission every time however I had to pay for extra labor, fluids, etc... I DO NOT RECOMMEND THIS COMPANY!
So I researched buying a rebuilt transmission through AutoZone, this company offered a good long warranty and a good return for the core charge. This is going in a 01 Dodge Ram 1500. The transmission arrives go to the dodge dealer to have it installed so their can be no mistakes about who put in the transmission. Approx 3 days later Im in my driveway turning the truck around and NO Reverse, had to call the dearship to get a two truck and let me use an loaner car. Moveras then demanded that the tech drive, yes drive the truck with a damaged transmission and no reverse to see if there was actually a problem. The distance driven had to be like 6 miles, that sounds like a safe way to do something. Great business sense there. Call Moveras, sent me a new, well I hope it was new by the amount of problems I have been having I suspect it is just a junk one that is cleaned up to look pretty. This trans arrives and it is installed, after costing in the neighborhood of $800. The company mandates a diagnostic exam on the bench to look for the problem, but will not pay for that. Now less than a year later I have had the solenoid go out in the trans so the vehicle is throwing trans codes on the scanner. Had this part replaced they sent the part at no cost to the repair place, however, they are only paying the bare minimum in costs to fix the problem. I drove the truck home no problems seemed to work fine. Made a trip to the store 3 days later and guess what. yep the solenoid is out again. I spoke to them on the phone and all they want to do is give me another trans and they pay their minimum labor rates.
I have more in this trans than almost the cost of the truck.'
THIS THE ABSOLUTE WORST COMPANY I HAVE DEALT WITH. THEIR PRODUCT IS JUNK, THIS IS THE BIGGEST MISTAKE OF MY LIFE BUYING FROM THIS COMPANY.
The rating I wish could be negative 10 instead of the lowest being a 1.
Unfortunately the company is playing with in the rules of their warranty but it is a poor business practice to operate in this manner. reading the reviews on here first I would never have let this company have my money. I hope other readers will take heed on all the negative experiences that we have had with this company and spread the word and not do business with them.