Movers 4 Less

Initial Business Response / [redacted] (1000, 5, 2016/05/30) */ We apologize that [redacted] was not satisfied and we always try to have every customer walk away happyUnfortunately [redacted] was not gonna allow that to happen [redacted] is correct that she has not received here payment of $for the broken light bulb , which we take full responsibility for, but that is because the phone number she gave us and put on the paperwork is no longer in service (i can provide proof of her signed paperwork with a different number then provided in this complaint) [redacted] was given a quote of hours for her moveshe signed this quoteher move took hours and minSo her move actually went faster then we estimated so to suggest we stalled and wasted time is falseWhat [redacted] is not stating is that she was scheduled for a am move but she herself didn't show up till 9:(not the minutes she says)She became upset when she was told she would be charged for 1/hour [redacted] felt she knew how long her move should be (hours) and when we explained that her move would have nearly been hours if she wasn't minutes late she didn't care and was still bothered In regards to the ramp being swept off we cleaned everything up before we left and this complaint only came about when she didn't get a price break In regards to the cabinets this is completely and misleading by [redacted] [redacted] asked us to mover her cabinets the day before we move everything elseShe was told this would be considered two different moves and so would have to pay as if it was two different moves and after scheduling with us she called a couple days later (complained that it shouldn't be charged as two different moves) and cancelled and said she would rent a van and do it herselfThen when the guys loaded her up she tried to have them go get cabinetsThe driver explained it was not on paperwork and they could do it but there would be a "extra stop fee" and [redacted] lied and said it was all part of the moveWe have NEVER in years not done a "extra stop fee" if someone has a extra stop Again [redacted] is not being upfront about the receiptWe were willing to accommodate her receipt request and she was told she could have that and to just come by our office seeing we moved her into the same office building we are inBUT she was asked to move back out by the management within days of moving in and as a result she never came back by for her receipt I understand that [redacted] is not happy but to suggest she got "horrible service" is simply false [redacted] can't schedule for but show up at 9:and then just expect us not to charge you even though we were there on time ready to work [redacted] also can't expect us to waive fees for extra stops because she doesn't want to pay for themI have a copy of the ESTIMATE OF CHARGES where we clearly state what we will be doing and how much it will cost and that she SIGNED it and no where does it mention a additional stop or address or a fee for it We are responsible for the light bulb and we apologize for that and we will contact her at the new phone above and get her that $and we will also set up a time for her to get a new reciept Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/06/15) */ The company contacted me several days after the complaint was filed, stated I was requesting $40, which I had notThere wasn't agreed upon fundsWe had agreed twice on the replacement of the bulbPeriodThey claimed I was asking for $40, which I had stated was an approximate cost if the bulbThey then said they were offering $to replace the bulb brokenThose funds have not been received as of today at the PO Box address given to the businessIn addition, they lied about what happened that day of the movers since the owner wasn't there for the move, they aren't sure exactly what happenedMy arrival was min late to the move as I was living out of town, camping in winterIt was what it wasI knew I'd have to pay for that time and did so way more than financiallyThey then did a little "payback" dumping the ground up drywall on the groundIt was so fine and the quantity so much, it took even more time for the to clean it up than my late arrivalI was watching the clockI paid for both the time I was late and their "payback" of dumping the ground up drywall and the subsequent clean upWhere the equity in that? Plus, no bulb, no replacement or funds eitherThey failed to complete the job we agreed to and move the cabinets needed for storage at the new business location,which caused serious storage issues thereThe workers stated an additional charge in excess of the typical second fuel cost or charge, which was going to add like almost $plus the nearly min I paid for my late arrival and their "payback"Then, it took those workers nearly twice as long to unload the van on that day than it took to load itHummmmmUnloading, they just brought in stacks of items within unpackingShould have been faster, but noStallingSounds liken issue with the entire businessStalling Final Business Response / [redacted] (4000, 16, 2016/06/27) */ We have gone out of our way to settle this matter with [redacted] She has has unfortunately gone out of her way to make this situation as complicated as possible 1) She agrees to a settlement of $then changes her phone number and after being told to leave from the office we moved her in to thus it made it impossible to find her to give her the payment 2) She files a bogus complaint with you guys (Revdex.com) and then agrees to the $settlement againBut privately is calling and texting us complaining and again making the process of settling this matter very difficult 3) [redacted] continues to suggest that the $was not a agreement between her and us but rather forced upon her which is COMPLETELY FALSEWe have both written statements and voicemails from her stating that she is totally fine with $for the bulb 4) She refuses to follow our protocol on settling claimsShe believes she can dictate how the process will go and if we down do it the way she wants she continues to re-open this complaint and state things that are COMPLETELY FALSE We made it clear that we would settle this matter for $with [redacted] but she has chosen to not settle this matter but to only make things more chaotic and complicatedAs a result we will be settling this matter based on the insurance option she chose and not for $and move on from this situation.::

I am rejecting this response because: I don't recall ever signing anything saying there were no damages and the movers themselves informed me of damages to our furnishings The "padding" that doesn't exist was actually placed on the floor initially but removed sometime after we went to the destination address The padding is required because, even though the dollies do have rubber wheels, they are HARD rubber and with items that are heavy can apparently leave marks on hardwood floors When the move was complete we remained at the destination and the origin was uninhabited for about weeks until the landlord inspected it We are presently waiting for estimates on repairs from our landlord If there is a doc I signed waiving any damages please send it...as I said I have no recall of signing anything like that