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Movie Gallery #2513

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Movie Gallery #2513 Reviews (14)

Mr ***:I am sorry to hear that your experience at thestore was not enjoyableThe General Manager of the store is attempting tocontact you to get this resolved to your satisfactionHe indicated that thephone number listed was not validHe is sending you an e-mail, which youshould have
received by now.We apologize for any inconvenience this may havecaused you and thank you for shopping with Golfsmith

As I stated in my e-mail as well as on the phoneto you, we have offered a substantial 35% discount off of any standard pricedshirt or 15% off any shirt already discounted and is currently on sale. Pleaseindicate what you believe would be a fair resolution. I cannot discount a $57shirt to $9 as you requested by phone. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I...

would just state I am disappointed it took 6 weeks (since my custom order date) to come to a resolution.  But overall, I got what I purchased and deem it as satisfactory. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: the offer doesn't meet my needs and didn't resolve the issues it self. I could get a better deal if I wait around. It's okay, I understand that you only can do so much. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It's true that I was combining small value gift cards into a larger one. However, their response is weak and unconvincing. There is no term on their website stating that gift cards cannot be used as payment towards gift card purchases. Their order processing system also allows such behaviour. So my order should be treated as a valid order and fulfilled accordingly. It's very irresponsible for the merchant to reject fulfilling the order simply because it's too costly to them. A lot of people returns newly purchased items without any reason, and I can't imagine the merchant denying a return request (or having that money issued as some unseen 'credit') simply becasue returning an item is too costly for them. Therefore, I must insist that a gift card should be issued to me (be it physical or electronic gift card), or the order should be cancelled and the money should be returned to my original payment method.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer dealt with the store directly that did the initial work on the shaft.  When the customer notified the store about his broken shaft, the store tried to work with him in setting up a replacement order/warranty process with the shaft manufacturer in an attempt to replace the shaft for...

the customer.  The customer then responded by saying that he had already cut the shaft down and reinstalled into his 3 wood.  Essentially he was able to reuse the shaft in another club so it was not completely lost due to the initial break.  The customer then asked the store to just give him a $200 in store credit to purchase a pair of shoes due to the shaft breaking.  However since we offered to work with him and the manufacturer of the shaft and try to replace it, he didn't want to go that route and only wanted a store credit for shoes. We felt that these two things didn't have any correlation and the fact that he was able to reuse this shaft in another club, we consider the matter closed.

I apologize for your experience at our store. Ihave forwarded this information to the regional manager for our Californiastores as well as to the vice president of retail operations. We would like an opportunityto resolve this to your total satisfaction. You should be contacted within 24hours by a...

member of our retail team. Thank you[redacted]

We thank you for ordering with Golfsmith and apologizefor any confusion however the description clearly states 4 thru pitching wedge.A single iron is pictured but you can click on other pictures to see the entireset that Ping offers, not what is being purchased. This would be no moremisleading than...

expecting to receive a single club since that is what the mainpicture is. Nowhere on the page does it indicate that the utility wedge andsand wedge are included.  http://www.golfsmith.com/product/30147735/ping-g30-4-pw-iron-set-wi... you

Complaint: [redacted]
I am rejecting this response because: The gentleman did not offer to work with me on another pair of shoes as far as pricing is concerned. If he would tell me how much a pair of [redacted] DNA white would be I'll consider it depending on the difference. I also received an email from Golfsmith stating that I requested a refund which I did not. If it comes to a refund, I do not want a Golfsmith gift card, I would like my money back in cash or a credit card gift card.
Regards,
[redacted]

Mr. [redacted]:I’m sorry that you are not satisfied with ourresponse. Nowhere on the web page does it indicate that the 2 additional wedgesare included. When you go to the page for this set, a single iron is shownhowever the description says at multiple locations on the page that the set is4-PW, which is correct. Yes we do have a picture that you have to click on toaccess that shows an entire set of the G30 irons however as stated previously thisis showing all the clubs that could potentially be ordered, not what isincluded in this set being offered. We also show 3 other pictures of a single iron. At notime did the primary picture for this item show a full set of clubs. It has alwaysbeen the single iron as currently shown. On the same page there is also alisting for the 4-PW and UW under the “You may also like” column, this set includesthe UW (8 clubs in the set) and the price is shown at $799.99, which is $100more than the price you paid for the 7 club set.http://www.golfsmith.com/product/30147735/ping-g30-4-pw-iron-set-with-steel-... would like to reach a satisfactory resolutionwith you however we are unable to offer these 2 clubs at no charge or even adiscounted price since Ping has a very strict pricing structure that we mustfollow. I would be happy to send you a box of golf balls, your choice of brand,at no charge for any inconvenience this may have caused you. Would that besatisfactory?

Mr **:I apologize for the inconvenience this has caused you. Unfortunately theshirts selected were closeout items which we can no longer obtain from themanufacturer. I will be more than happy to offer you the same sale price on anyother shirt with the same sale price plus an additional 15% off or I...

can offeryou 35% off of any other standard price shirts. Once again I apologize for thisand would like an opportunity to resolve this to your total satisfaction.  Thank you[redacted]

This issue was resolved at one of our retail locations. Please let us know if we can be of further assistance.

Complaint: [redacted]
I am rejecting this response because: Complaint: [redacted]I am rejecting this response because: It does not address nor resolve the underlying mishandling of the order and subsequent complaint. Fortunately for the Revdex.com, the language used throughout this response provides an illustrative parallel to the type of inappropriate demeanor used throughout the entirety of the customer service interaction. It is statements like "he didn't want to pay a dime more" that underlie a fundamental disconnect between Golfsmith and the customer. To that end, under what circumstances would a customer be reasonably satisfied with paying any additional amount, dime or otherwise, for an order that took 11 days of internally processing before partially shipping and, 13 days later, was unilaterally terminated by the company in order to renegotiate a higher price on the outstanding order? Statements like "we doubled our original offer and then offered to work on the price for a different pair of shoes" are patently misleading and distort the substance of the conversation - these two statements, as written, reflect Golfsmith's newfound intent to have them operate independent of one another and distort the resolution provided on the phone to read as if Golfsmith was willing to offer 20% in addition to "work[ing] on the price for a different pair." Further, perhaps a 20% discount and offer to find a substitute good may have been an acceptable resolution during the initial back-order notification received on 5/27/16 (13 days after the order was placed). However, this email made no mention of a potential unilateral cancel, and to the contrary, it provided assurances that Golfsmith was "diligently working with the manufacturer to get this product to [me] as quickly as possible." It is unreasonable for a customer to wait for nearly a month, relying in good faith on Goflsmith's ability to fulfill its orders to now be presented with a 20% discount. I am fully aware that the originally offered $48.67 purchase price represents a substantial discount, it is precisely why I made the purchase. However, as stated, this counter-offer of $105.99 for the the Nike Lunar III's represents a 133.3% increase from the originally agreed upon price of $48.67. Indeed, I was mistaken about my American Express refund, but Golfsmith has yet to provide a satisfactory or even reasonable resolution. Please consider and suggest an alternative.Regards,[redacted]
Regards,
[redacted]

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