We have received two letters from the Revdex.comThe first letter was not made out to Movies Incbut instead it was made out to five points cinemaI am Troy Cady the General Manager of Movies inc, and Mr [redacted] is true in the fact that he has been a customer since first openingIn fact he is what I would call one of our "regulars" and I have truly enjoyed getting to know him since we first openedWhen I see him coming I already know what he is going to order and most times have it ready for him as soon as he orders it from one of the employees On the morning in question I had hired a new worker and it was his very first dayI had him take tickets because it is a job that is the easiest to get familiar with in the theater and seeing how many customers coming in The day that he is referencing to was a very busy day for us, it is the summer time and we are much busier than the school yearI was working in the concession that morning with one other worker and during the run there were a lot of other customers in lineThe new worker left his ticket station and came over to me and said that a customer had came out and complained of a woman on her cell phone in a theaterI told him I would take care of it and asked what movie this was in? He told me that the movie was X-MenI finished helping my customer and left the long lines and walked into X-Men to handle it immediatelyI walked every row and there was no one on their cell phonesI walked out and went back to the concession because we were very busyI am not sure how much time had passed but while there were still many other customers I see Mr [redacted] on the right side of the concession as I was still helping a customer I walked over to him and I realized it was him who had came out and complained of the lady on her phone I informed him that I had went in to check X-Men and then he told me it was Alice through the looking glassHe then told me that he told the boy taking tickets to go and tell her and I informed him that he was new and had only been on the job for minutes and that he came and told me because he did not have the knowledge to know what to tell a customerHe was upset and told me all about a lb woman on her phone and how he thought the new worker was going to handle a customer on their phone but the worker did the right thing by coming to tell meSadly he was new and he told me the wrong theaterMr [redacted] asked for a refund and not only did I give him his money back for his ticket but I gave him a full refund for his Hotdog, Popcorn & Soda so he got every dollar back he spentI do understand Mr [redacted] did not know the worker was new but I did inform him of that and apologized After the run I spoke to the new employee and told him that he needed to tell the customer that they needed to talk to me, and he now knows the procedureThere is no way he would of been able to confront a customerMr [redacted] is a regular customer but we know him here, he does not like anyone talking, on their phones at allHe has complained in the past and we have always handled it immediatelyHe even confronts the customers first himself before coming out I called the owner and told him of the situation the same day it happened and told him about Mr [redacted] and how loyal he was and I was truly disappointed he left upsetMark told me that the next time he comes in let him come in for free and to take care of him on us and to apologize, and I told him I wouldHad we not been as busy as we were I would of thought about giving him some passes for the futureWhen we received the first letter it did not have our business name on it, so I did not see thatWhen I saw the letter and read it I told him that it was Mr [redacted] and reminded him of what happenedThe next day the second letter came and I immediately contacted the Revdex.com asking what to doThe owners knew of this situation the day it happened and as soon as this letter came I called them immediately and let them know another letter came Again I truly have enjoyed Mr [redacted] and his wife, they are wonderful people and I would of called him myself but in the letter I could tell he would not want to talk to meIt makes me upset that a woman was on her phone and when he left I went in to that movie and sat in there for minutes and the woman must have known why I was there because she never took her phone outI was not exactly sure which customer it wasI would hope there was some way to make things right with Mr [redacted] but I understand, but he was given a full refund I am not sure what we could do more of other than offering free passesI would love the opportunity to correct this but we can not control customers in the theaterWe have no cell phones on the theater ads, and we walk the theaters and check them every 10-min from the side or the viewing window upstairsNo other customers came out and complained of this woman, nor did anyone else leaveIt still bothers me we were not able to correct the situation for Mr [redacted] The owners have cameras and receive and open all the mail, I would never not share information with them so they received the letter Customer service is important to me, I train every worker here and they always say yes ma'am and yes sir when being spoken toI tell them I want them so nice a customer is going to say that if that boy says than you one more time!! I have always been focused on customer service Thank you for your time, [redacted]
We have received two letters from the Revdex.comThe first letter was not made out to Movies Incbut instead it was made out to five points cinemaI am Troy Cady the General Manager of Movies inc, and Mr [redacted] is true in the fact that he has been a customer since first openingIn fact he is what I would call one of our "regulars" and I have truly enjoyed getting to know him since we first openedWhen I see him coming I already know what he is going to order and most times have it ready for him as soon as he orders it from one of the employeesOn the morning in question I had hired a new worker and it was his very first dayI had him take tickets because it is a job that is the easiest to get familiar with in the theater and seeing how many customers coming inThe day that he is referencing to was a very busy day for us, it is the summer time and we are much busier than the school yearI was working in the concession that morning with one other worker and during the run there were a lot of other customers in lineThe new worker left his ticket station and came over to me and said that a customer had came out and complained of a woman on her cell phone in a theaterI told him I would take care of it and asked what movie this was in? He told me that the movie was X-MenI finished helping my customer and left the long lines and walked into X-Men to handle it immediatelyI walked every row and there was no one on their cell phonesI walked out and went back to the concession because we were very busyI am not sure how much time had passed but while there were still many other customers I see Mr [redacted] on the right side of the concession as I was still helping a customer I walked over to him and I realized it was him who had came out and complained of the lady on her phoneI informed him that I had went in to check X-Men and then he told me it was Alice through the looking glassHe then told me that he told the boy taking tickets to go and tell her and I informed him that he was new and had only been on the job for minutes and that he came and told me because he did not have the knowledge to know what to tell a customerHe was upset and told me all about a lb woman on her phone and how he thought the new worker was going to handle a customer on their phone but the worker did the right thing by coming to tell meSadly he was new and he told me the wrong theaterMr [redacted] asked for a refund and not only did I give him his money back for his ticket but I gave him a full refund for his Hotdog, Popcorn & Soda so he got every dollar back he spentI do understand Mr [redacted] did not know the worker was new but I did inform him of that and apologizedAfter the run I spoke to the new employee and told him that he needed to tell the customer that they needed to talk to me, and he now knows the procedureThere is no way he would of been able to confront a customerMr [redacted] is a regular customer but we know him here, he does not like anyone talking, on their phones at allHe has complained in the past and we have always handled it immediatelyHe even confronts the customers first himself before coming outI called the owner and told him of the situation the same day it happened and told him about Mr [redacted] and how loyal he was and I was truly disappointed he left upsetMark told me that the next time he comes in let him come in for free and to take care of him on us and to apologize, and I told him I wouldHad we not been as busy as we were I would of thought about giving him some passes for the futureWhen we received the first letter it did not have our business name on it, so I did not see thatWhen I saw the letter and read it I told him that it was Mr [redacted] and reminded him of what happenedThe next day the second letter came and I immediately contacted the Revdex.com asking what to doThe owners knew of this situation the day it happened and as soon as this letter came I called them immediately and let them know another letter cameAgain I truly have enjoyed Mr [redacted] and his wife, they are wonderful people and I would of called him myself but in the letter I could tell he would not want to talk to meIt makes me upset that a woman was on her phone and when he left I went in to that movie and sat in there for minutes and the woman must have known why I was there because she never took her phone outI was not exactly sure which customer it wasI would hope there was some way to make things right with Mr [redacted] but I understand, but he was given a full refund I am not sure what we could do more of other than offering free passesI would love the opportunity to correct this but we can not control customers in the theaterWe have no cell phones on the theater ads, and we walk the theaters and check them every 10-min from the side or the viewing window upstairsNo other customers came out and complained of this woman, nor did anyone else leaveIt still bothers me we were not able to correct the situation for Mr [redacted] The owners have cameras and receive and open all the mail, I would never not share information with them so they received the letter Customer service is important to me, I train every worker here and they always say yes ma'am and yes sir when being spoken toI tell them I want them so nice a customer is going to say that if that boy says than you one more time!! I have always been focused on customer serviceThank you for your time, [redacted]
We have received two letters from the Revdex.comThe first letter was not made out to Movies Incbut instead it was made out to five points cinemaI am Troy Cady the General Manager of Movies inc, and Mr [redacted] is true in the fact that he has been a customer since first openingIn fact he is what I would call one of our "regulars" and I have truly enjoyed getting to know him since we first openedWhen I see him coming I already know what he is going to order and most times have it ready for him as soon as he orders it from one of the employees On the morning in question I had hired a new worker and it was his very first dayI had him take tickets because it is a job that is the easiest to get familiar with in the theater and seeing how many customers coming in The day that he is referencing to was a very busy day for us, it is the summer time and we are much busier than the school yearI was working in the concession that morning with one other worker and during the run there were a lot of other customers in lineThe new worker left his ticket station and came over to me and said that a customer had came out and complained of a woman on her cell phone in a theaterI told him I would take care of it and asked what movie this was in? He told me that the movie was X-MenI finished helping my customer and left the long lines and walked into X-Men to handle it immediatelyI walked every row and there was no one on their cell phonesI walked out and went back to the concession because we were very busyI am not sure how much time had passed but while there were still many other customers I see Mr [redacted] on the right side of the concession as I was still helping a customer I walked over to him and I realized it was him who had came out and complained of the lady on her phone I informed him that I had went in to check X-Men and then he told me it was Alice through the looking glassHe then told me that he told the boy taking tickets to go and tell her and I informed him that he was new and had only been on the job for minutes and that he came and told me because he did not have the knowledge to know what to tell a customerHe was upset and told me all about a lb woman on her phone and how he thought the new worker was going to handle a customer on their phone but the worker did the right thing by coming to tell meSadly he was new and he told me the wrong theaterMr [redacted] asked for a refund and not only did I give him his money back for his ticket but I gave him a full refund for his Hotdog, Popcorn & Soda so he got every dollar back he spentI do understand Mr [redacted] did not know the worker was new but I did inform him of that and apologized After the run I spoke to the new employee and told him that he needed to tell the customer that they needed to talk to me, and he now knows the procedureThere is no way he would of been able to confront a customerMr [redacted] is a regular customer but we know him here, he does not like anyone talking, on their phones at allHe has complained in the past and we have always handled it immediatelyHe even confronts the customers first himself before coming out I called the owner and told him of the situation the same day it happened and told him about Mr [redacted] and how loyal he was and I was truly disappointed he left upsetMark told me that the next time he comes in let him come in for free and to take care of him on us and to apologize, and I told him I wouldHad we not been as busy as we were I would of thought about giving him some passes for the futureWhen we received the first letter it did not have our business name on it, so I did not see thatWhen I saw the letter and read it I told him that it was Mr [redacted] and reminded him of what happenedThe next day the second letter came and I immediately contacted the Revdex.com asking what to doThe owners knew of this situation the day it happened and as soon as this letter came I called them immediately and let them know another letter came Again I truly have enjoyed Mr [redacted] and his wife, they are wonderful people and I would of called him myself but in the letter I could tell he would not want to talk to meIt makes me upset that a woman was on her phone and when he left I went in to that movie and sat in there for minutes and the woman must have known why I was there because she never took her phone outI was not exactly sure which customer it wasI would hope there was some way to make things right with Mr [redacted] but I understand, but he was given a full refund I am not sure what we could do more of other than offering free passesI would love the opportunity to correct this but we can not control customers in the theaterWe have no cell phones on the theater ads, and we walk the theaters and check them every 10-min from the side or the viewing window upstairsNo other customers came out and complained of this woman, nor did anyone else leaveIt still bothers me we were not able to correct the situation for Mr [redacted] The owners have cameras and receive and open all the mail, I would never not share information with them so they received the letter Customer service is important to me, I train every worker here and they always say yes ma'am and yes sir when being spoken toI tell them I want them so nice a customer is going to say that if that boy says than you one more time!! I have always been focused on customer service Thank you for your time, [redacted]
We have received two letters from the Revdex.comThe first letter was not made out to Movies Incbut instead it was made out to five points cinemaI am Troy Cady the General Manager of Movies inc, and Mr [redacted] is true in the fact that he has been a customer since first openingIn fact he is what I would call one of our "regulars" and I have truly enjoyed getting to know him since we first openedWhen I see him coming I already know what he is going to order and most times have it ready for him as soon as he orders it from one of the employeesOn the morning in question I had hired a new worker and it was his very first dayI had him take tickets because it is a job that is the easiest to get familiar with in the theater and seeing how many customers coming inThe day that he is referencing to was a very busy day for us, it is the summer time and we are much busier than the school yearI was working in the concession that morning with one other worker and during the run there were a lot of other customers in lineThe new worker left his ticket station and came over to me and said that a customer had came out and complained of a woman on her cell phone in a theaterI told him I would take care of it and asked what movie this was in? He told me that the movie was X-MenI finished helping my customer and left the long lines and walked into X-Men to handle it immediatelyI walked every row and there was no one on their cell phonesI walked out and went back to the concession because we were very busyI am not sure how much time had passed but while there were still many other customers I see Mr [redacted] on the right side of the concession as I was still helping a customer I walked over to him and I realized it was him who had came out and complained of the lady on her phoneI informed him that I had went in to check X-Men and then he told me it was Alice through the looking glassHe then told me that he told the boy taking tickets to go and tell her and I informed him that he was new and had only been on the job for minutes and that he came and told me because he did not have the knowledge to know what to tell a customerHe was upset and told me all about a lb woman on her phone and how he thought the new worker was going to handle a customer on their phone but the worker did the right thing by coming to tell meSadly he was new and he told me the wrong theaterMr [redacted] asked for a refund and not only did I give him his money back for his ticket but I gave him a full refund for his Hotdog, Popcorn & Soda so he got every dollar back he spentI do understand Mr [redacted] did not know the worker was new but I did inform him of that and apologizedAfter the run I spoke to the new employee and told him that he needed to tell the customer that they needed to talk to me, and he now knows the procedureThere is no way he would of been able to confront a customerMr [redacted] is a regular customer but we know him here, he does not like anyone talking, on their phones at allHe has complained in the past and we have always handled it immediatelyHe even confronts the customers first himself before coming outI called the owner and told him of the situation the same day it happened and told him about Mr [redacted] and how loyal he was and I was truly disappointed he left upsetMark told me that the next time he comes in let him come in for free and to take care of him on us and to apologize, and I told him I wouldHad we not been as busy as we were I would of thought about giving him some passes for the futureWhen we received the first letter it did not have our business name on it, so I did not see thatWhen I saw the letter and read it I told him that it was Mr [redacted] and reminded him of what happenedThe next day the second letter came and I immediately contacted the Revdex.com asking what to doThe owners knew of this situation the day it happened and as soon as this letter came I called them immediately and let them know another letter cameAgain I truly have enjoyed Mr [redacted] and his wife, they are wonderful people and I would of called him myself but in the letter I could tell he would not want to talk to meIt makes me upset that a woman was on her phone and when he left I went in to that movie and sat in there for minutes and the woman must have known why I was there because she never took her phone outI was not exactly sure which customer it wasI would hope there was some way to make things right with Mr [redacted] but I understand, but he was given a full refund I am not sure what we could do more of other than offering free passesI would love the opportunity to correct this but we can not control customers in the theaterWe have no cell phones on the theater ads, and we walk the theaters and check them every 10-min from the side or the viewing window upstairsNo other customers came out and complained of this woman, nor did anyone else leaveIt still bothers me we were not able to correct the situation for Mr [redacted] The owners have cameras and receive and open all the mail, I would never not share information with them so they received the letter Customer service is important to me, I train every worker here and they always say yes ma'am and yes sir when being spoken toI tell them I want them so nice a customer is going to say that if that boy says than you one more time!! I have always been focused on customer serviceThank you for your time, [redacted]