Moving Ahead, Inc.

I hired Moving Ahead to move my stuff. They never sent anyone out to give me an estimate. I called a few days before the move to ensure they knew I have a lot of boxes.

Turns out they never bothered to listen as they still sent a small truck which of course did not fit everything. When I called them they said too bad, they can only send another truck and charge me as if it was a brand new move (tolls and travel included) instead of just the extra hours I agreed to pay.

They never called me back that day. I still have about 1/10 of my stuff that needs to be moved. When I called the next day the agent said I never said anything calling me a liar. I asked to speak to the supervisor who then proceeded to tell me he wont speak to me and hung up on me.

The only good thing I will say is the movers themselves were great. They worked hard and did a great job with the boxes and furniture they did move.

Review: Moving Ahead charged double the amount of the estimate and the move took two days instead of one. After I questioned the bill, they admitted to overcharging me on both days for travel time, and they deducted the overcharged amount from the bill. I paid both days bills in full, in cash. I also tipped each mover each day and provided lunch for them. What should have been a $2,000 move cost me $3,730.

The second day, I counted the amount of the bill in cash in front of two movers. The crew chief counted it and agreed on the amount, putting the money in his pocket. Ten minutes later, he rang my doorbell and claimed he was $100 short.

To make matters worse, when I unpacked, I found three major damages: 1. my large screen tv is broken, the screen shattered. The movers had transported it without any wrapping or protection at all. 2. casters are broken off another piece of furniture, again, the furniture was not wrapped or protected. 3. Two pieces of furniture needed to be taken apart and reassembled. The movers used permanent marker and marked all over the furniture so they would know how it went back together. They never asked my permission to do this, the two pieces of furniture are ruined.Desired Settlement: Replacement value of the damaged items is $2,200. [redacted] has offered nothing, claiming he made no money on the move. He also claims that there is an outstanding balance on the bill, based on recalculations they did AFTER the move was over.

I have accepted and paid the exorbitant cost of this move, even though the charges were not detailed or explained. I paid each bill as presented to me, in full. I paid extra for lunches and tips. I refused to pay the extra $100 the crew chief tried to scam on the second day, after he had counted and accepted the cash as the correct amount. All this is extremely upsetting - these people have been dishonest on many occasions. I accepted and paid these bills, in full, as presented to me on the days of the move, because I had no choice.

However I CANNOT ACCEPT the level of damage to my possessions, incurred by the negligence of the movers. These things were not damaged by accident, these were negligent actions. I counted on the movers to be professional and to treat my possessions respectfully. Can you imagine movers who don't wrap furniture or a large, expensive television? Or who permanently mark furniture, ruining it. I was scammed. It's bad enough I paid their crazy bill, now [redacted] has the gall to tell me that his billing was wrong and I owe more money? And he has offered to take no responsibility for my loss of $2,220.

I don't expect I will be able to recoup any of the moving charges, but I do expect Moving Ahead to pay at least the cost of my damages.

Business

Response:

Our [redacted] was handling this and unfortunately during this he passed away suddenly. We have been trying to pick up anything left outstanding since, he was the person who handled all our Revdex.com issues. We did send information over to our insurance company and it is now in their hands as per DOT requirements. (see attached correspondence)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becaus

I have expressed to [redacted], [redacted], that this issue is NOT an insurance matter, nor can it be resolved by an insurance claim. My complaints against Moving Ahead include:

1. BREACH OF CONTRACT -

a. My move was estimated at one day and less than $2,000. Instead, I was charged almost $4,000 for a two day move.

b. Ten days after the move was finished and original invoices paid in full, Moving Ahead created an invoice showing a balance of $427.00 due from me. This invoice was created in response to my claim of damages for items ruined during my move. In fact, Moving Ahead has given me three different sets of invoices in an attempt to justify their overcharges and to avoid paying for items they damaged.

c. On the second day of the move, I examined the charges and, upon questioning, Moving Ahead admitted that they lied twice on the invoices, charging extra travel time on both the first and second day of the move. Moving Ahead adjusted the charges to correct these lies. Based on these misrepresentations, I have no faith in Moving Ahead's accounting or level of responsibility.

2. NEGLIGENCE AND WILLFUL VANDALISM -

a. Many items were moved without any wrapping or care. In several instances, I noticed movers attempting to load furniture, art or mirrors with no protective covering. In response to my complaints, they wrapped a couple of items in padded moving blankets.

b. In spite of my attempts to supervise the movers and protect my items, several items were destroyed or damaged. These include:

1. a large screen tv which was delivered with no wrapping - screen was cracked and tv totally destroyed,

2. a file cabinet which was delivered with no wrapping - wheels and base were broken off and must be replaced,

3. a large wool rug was apparently dragged - the corners where the rug was wrapped and folded are stained and ripped, rug is totally destroyed and must be replaced,

4. two large cabinets had to be disassembled and reassembled. I agreed to this and paid for the time and labor necessary. Only after the movers left did I notice they used large black permanent marker to indicate where the pieces go together. The cabinets are totally destroyed and must be replaced.

It is wholly inappropriate, if not fraudulent, for Moving Ahead to treat this as an insurance claim. Moving Ahead is in violation of the terms of our business contract and has treated my business and my possessions with dishonesty, neglect, carelessness and vandalism. An insurance claim will not resolve this issue. It is the responsibility of Moving Ahead to correct their accounting, refund any charges found to be fraudulent and to cover the full replacement price of the items they damaged neglectfully and willfully.

Sincerely,

Business

Response:

This is a total fabrication on the part of [redacted] when originally booking the job with [redacted] she only mentioned a small amount of items to go from one location to another in Manhattan and one or two pieces to Long Island. Because of problems with HER building not with US items could not be moved on first day, there were so many extra items it was the equivalent of almost two trucks which is approx. 7x of what was told to us by her.. Her claims of vandalism are of course inaccurate as we would have no reason to do such a thing not only is it unprofessional, we have moved [redacted] numerous times before we cannot understand why she would say such a thing. It is true that she does have an outstanding balance over $400 to which she has not paid yet because I told her upon completion of the move that Moving Ahead would forego the balance for any perceived problems she may have had. To encapsulate this ("small move") turned into a full two days of moving for which we did everything [redacted] asked.

Review: My wife contacted Manhattan Mini Storage to move items into storage while we undergo an apartment renovation. Manhattan Mini Storage recommended Moving Ahead as our movers, and my wife contacted them to provide the list of items to be moved. We subsequently amended the list of times, and we received an estimate of approximately $400. Upon arrival, the movers noted that they believed we had more items than listed. Although, their list contained items from the original list provided by my wife and not the amended list. I contacted the company to discuss because I was concerned the cost would be close to the estimate. The company stated the movers had an outdated list, that the movers were overreacting and that we should proceed with the expectation that the original estimate was accurate. However, I received a phone call later indicating the move was not complete and the total cost was at least $1200 - 3 times the original estimated amount.Desired Settlement: I wanted a refund of $800 for the move.

Business

Response:

[redacted]:

This letter is in response to the above referenced complaint filed with your agency by [redacted] alleging various concerns he experienced during his move. Moving Ahead categorically denies any and all allegations made by [redacted] concerning the number of items to be moved that were provided by [redacted] during her initial phone call. Moving Ahead's records, within the [redacted] job report file, clearly indicate an order for services that would amount to a move consisting of approximately 3 hours oflabor. As a guest of Manhattan Mini Storage, the storage facility Moving Ahead was hired to move the [redacted]'s into, they were guaranteed a 1/2 hour travel time to go with the labor cost. In addition, the estimate included approximately $40.00 in material to safely prepare the goods to be moved. In this case, the estimate offered services for 1 truck and 3 men at the rate of $138.00 per hour, for approximate 3.5 hours totaling $523.00.

In reviewing the details of the [redacted] report, [redacted] originally called our office on June [redacted], 2013 and spoke to a 17 year veteran employed by Moving Ahead. He took [redacted]'s information and she called back on June [redacted], 2013 confirming a reservation to move on 6/**/13. On June **, 2013, [redacted] called our office to change her move date from the [redacted] to the [redacted] of June. On June [redacted], 2013, [redacted] called the Moving Ahead office increasing the number of items to be moved adding a King Bed, a 40" Flat Screen T.V. and a Sofa. These 3 items increased the labor po1tion of the estimate by 30 minutes.

When the Moving Ahead team arrived to the [redacted]'s residence there were many, many more items to be moved then had been described during the reservation screening call. [redacted] was notified by her move team that the list on the job report was significantly less than what she actually wanted to move. This is where [redacted] claims, "I contacted the company to discuss because I was concerned the cost would be close to the estimate". [redacted] should have been concerned considering what he and his wife actually moved versus what they told us they were going to move differed substantially. In fact, we had to send an extra truck with 2 more men, for which we waived the fee of $400.00 for, to accommodate the inaccuracy of the [redacted] reported list. This is all easily substantiated by the recording of Moving Ahead's telephone conversations for the purposes of quality assurance. All in all Moving Ahead lost money in both labor and fuel expenses in our attempt to facilitate the [redacted] family's needs and now he wants the moving services for free.

For the above reasons, [redacted]'s request for an $800.00 refund to settle his dispute is categorically denied. Over the course of conducting business with us, [redacted] has been dishonest and deceitful throughout. As a matter of fact, [redacted] is currently in the process of defending himself against a complaint filed by Moving Ahead with the New York State Supreme Court's Departmental Disciplinary Committee for the 1st Judicial District. While all Revdex.com complaints are taken very seriously by Moving Ahead, [redacted]'s complaint herein is viewed more as retaliation for the filing of the Judicial complaint rather than having a legitimate Revdex.com complaint.

Respectfully,

Business

Response:

[redacted]:

Please find a letter addressed to the Departmental Disciplinary Committee for the New York State Supreme Court against [redacted], Esq. Moving Ahead would like to add the content of this letter to our response to [redacted]’s Revdex.com complaint under the above ID number. Of particular note, we would place emphasis on paragraph 5 that starts with “SMOKING GUN”. It is apparent that [redacted] will say anything and feel his comments are believable when, in fact, they are untrue. How could one fill 3 times the amount of space for storage and not expect it to cost 3 times the amount of money to provide that service. Yet, that is the essence of [redacted]’s complaint! At this point [redacted] has misrepresented himself at every stage of the proceeding and it very difficult to separate what is real and what he has fabricated. Moving Ahead will not honor [redacted]’s request for $800.00 to be returned to him as he has already received enough free service from our company.

Best Regards,

Director Sales & Marketing

###-###-#### – ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This statement from [redacted] is from his complaint against me with the NY Bar and not my Better Business Complaint. Although, I do think it serves two purposes: first, it illustrates [redacted]'s approach to dealing with a business dispute. Instead of addressing it in the appropriate forum, he thought a rationale response was to file a disciplinary action against me even though I was not acting in a capacity as a lawyer and secondly, and more importantly, I did nothing which would merit disciplinary action. Needless to say, I would expect the Revdex.com will call into question [redacted]'s business ethics in determining the best way to resolve this matter was to threaten my professional livelihood. Secondly, as it relates to the dispute, [redacted]'s statement that I did not speak to him until 3 hours after the move began is patently false statement. I was onsite when the move began at approximately 12:30pm - my phone records and the taped phone records [redacted] says he has (taped conversations which occurred without informing me) as well as witnesses would verify that [redacted] and I spoke at the beginning of the move. And, it is this point that I really believe the Revdex.com ought to investigate thoroughly because the essence of my complaint is was if [redacted] had been upfront about the costs at the beginning of the move, I would not have gone ahead with the move. And, frankly, this is the same issue raised in several [redacted] reviews of the company. [redacted] only told me I would have to pay 3 times the estimated amount after he had my possessions. At that point, I had no leverage because his company told me I would not receive my goods unless I paid the exorbitant amount. He held my goods for ransom. I cannot emphasize enough that [redacted]'s statement that we spoke 3 hours after the move began is the key to resolving this dispute, and I believe that the Revdex.com ought to take punitive actions against this company once it verifies that [redacted] lied about this key point. I am happy to share my phone records and present witnesses that will tell you that 3 hours after the move began, I was at work and that it was at the beginning of the move that I spoke [redacted]. It was at the beginning of the move that [redacted] had the opportunity to tell me that the estimate was inaccurate and that the move would be prohibitively more expensive. If he had, we would not be having this dispute. I would have told [redacted] then that I was not going to make the move, but instead he lied. He told me the estimate he provided was accurate and that I could rely on it. I did rely on it and then he took my possessions and told me I was not getting them back until I paid him $800 more than the estimate. The moving industry is well-known for its deceitful business practices. As a friend told me after I relayed the story of Moving Ahead's business tactics "Don't you watch Dateline." Apparently, it recently had a story about NYC moving companies taking advantage of customers in the same way [redacted]'s company took advantage of me. I do not know if [redacted]'s company was profiled, but it certainly should have been.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was given a promotional deal for a free move by Manhattan Mini Storage because I committed to them for 9 months. However, the conditions of that promotional deal was never explicitly stated to me verbally or in writing. Which lead to unsatisfactory service, my character being defamed, and an unauthorized charge. For more detail, pleas see below:

I called Manhattan mini-storage and talked to a representative. I reserved a storage unit, as I was moving into a new apartment. Upon reserving the storage unit I was told about two services that the company provided. One service was the storage taxi, which was clearly explained as a service that helps the customer transport their items from point A to the storage facility. The other service was a free move, which was described to me as a team of professional movers moving my items point A to "the destination". I was then told that I would qualify for free moving. I did not initially accept the offer because I had to see when I could fit that into my schedule. Upon checking my schedule, I then attempted to reserve a move online. When no one contacted me to confirm the move, I called Manhattan mini storage to see if I still qualified, and was then connected to Moving Ahead. They described the process of the move the same way as aforementioned from point A to the destination, and continued to inform me that the start time would begin when the movers arrived, and would stop when I arrived to the destination. They also told me that all I would have to pay about $2.00 for related costs.

The movers arrived to my apartment. Although, they were very pleasant, I had to help them move my personal items. When they arrived to my new apartment, my friend had to help them bring my personal items up the stairs. Once the move was complete, one of the movers told me that I would have to settle the bill. Once I received the bill the total was $262.00. This was well over the discussed promotional value of the move. I communicated this concern to the movers, they shared that the promotional value only held true if I moved my items to the storage facility. I told them that I was confused, since this was the first time that I was hearing this. The movers then put me in contact with their [redacted]. When sharing my confusion about the sudden increase in price, as opposed to talking through the matter, the [redacted] yelled at me and berated me. He called me a con-artist, insulted my intelligence by saying "who could be that dumb to believe that they would get a free move", he even threatened to call the police on me since I "deserved to be locked up". After having to put up with that I called Manhattan Mini Storage, hoping that they could help with the moving company.

Unfortunately, they didn't help. In fact, although they were incredibly defensive and claimed that I was responsible for the charge, they weren't even sure what I was liable for. After talking to the representative, they thought I was responsible for the charge since they thought I went over the time allotted to me (2.5 hours) when I was well under the time frame, and the movers confirmed that. Once that was clarified, they're reason for why I should be responsible for the charge was "that's not how we work".

After that conversation, the [redacted] of the moving company called one of the movers in an attempt to speak with me. He claims that I was responsible for the charge because Manhattan Mini Storage notified me of the conditions in an e-mail they sent me that confirmed the move. At the time, Manhattan Mini Storage had not sent me such a message. So I called Manhattan Mini Storage back, asking them why I hadn't received the e-mail. The representative checked and informed me that the e-mail was not sent to me, but they had it on file. Therefore, according to them, even though I had not received the e-mail I was still responsible for it. He then sent me the e-mail. After reading the e-mail, it still did not explicitly state the conditions of the move.

At this point I spent about an hour and a half dealing with this conflict, and simply wanted to rest. However, the only way to get the movers to leave was by paying the charge. At the time, I did not have the funds to cover the entire amount, so I split the total charge with my form. I filled out an ETF form that authorized a charge on my debit card for $131, and my friend did the same. A few days later a charge from Moving Ahead was posted to my account for $262. An amount that I did not authorize.Desired Settlement: I would like for the entire charge $262 dollars to be credited back to my account by Moving Ahead

Business

Response:

In our thirty years as [redacted] of moving ahead, I find this to be the most unfounded and ridiculous complaint I have ever heard. This woman was scheduled to be moved to a storage facility at [redacted] Manhattan mini storage, had she gone there and signed an agreement to stay for four months with MMS she would have been issued a coupon for a free move. Apparently, she decided at the last minute to go to her apartment instead of storage and still thought the move would be free. We explained to her that she must go to the storage to be entitled to the free move, she just couldn't understand it. We tried to explain to her how itic it would be to assume that movers would just move you for free when you are not using the storage facility and wouldn't everyone say they were going to Manhattan mini storage and instead go to an apartment and expect it to be free. I realize this is a harsh comment but a complaint of such stupidity should not even be addressed and stricken from my excellent record at the Revdex.com.

Business

Response:

The customer is correct in that she received a 'free move' from Manhattan Mini Storage (MMS). The 'free move'(coupon) consists of 2 men and a truck for 2 hours of work + 1/2 hour travel time. She was offered this promotion as long as she committed to stay 9 months. The customer acknowledges as much. How this was explained to her by MMS, I was not privy to, however, they do explain the parameters to their customers. Again, the customer acknowledges the 9 month commitment. When the customer is transferred to us, the moving company, we always verify the commitment tied to the coupon. The customer makes a point of saying that she was told the from point A to destination. Aside from the likelihood that anyone explaining the coupon would say 'point A to point B'; 'or 'pick up to destination' this does not mean that point B or the destination can be anywhere. MMS offers the 'free move' coupon as an incentive for prospective customers to use their storage facilities. It is not valid if you move somewhere other than MMS. At that point, what would the 9 month commitment be for? The customer didn't tell us that she was going to a new apartment until she told the crew during the move. At that point , the men did the move to a 4 flight walk up and did not ask anyone for help. The crew states that she wanted her friend to help unload to ensure that the move was done in the minimum. The move was completed in 1.75 hours. The customer is correct in that we inadvertently overcharged her $131. The customer asked to split the $262 charge between 2 different credit cards. Unfortunately, the person in our office who put through the charge put through the entire charge on the original card (the second card already had the $131 authorized). A soon as this was brought to our attention, we credited the correct card. As to the way the customer says she was spoken to, I am the general [redacted], and I can assure you that we do not speak to our customers in that manner. I, myself, did not speak to this customer. Moving Ahead's position is that the customer is not entitled to a full refund. Thank you.

Review: I am disputing the charge of $3597.00 from Moving Ahead.

The original estimate provided by them indicated that the cost would be $1804.00 (Provided in writing on March *, 2013 by [redacted]) based on the amount of items and number of trucks needed.

The estimate included the use of commercial bins, provided free of charge, so no other materials would be necessary (I have this in writing).

When the movers arrived, they were without these bins and I questioned it only to be told that there would be no additional charges.

At the end of the move, I was pressured to sign the credit card slip (it was late and everyone was tired and the men were intimidating). I did question the amount but they said thats what it was to argue this later. I was also pressured to provide tips, which they complained about (ultimately I did, $50 each guy)

The next day, I noticed the closet doors (upstairs) were damaged, 3 of them. They were completely broken.

Furthermore, since we have been unpackling, we are noticing missing items:

1. Movado watch

2. 2 Gold necklaces (these were handed down from 2 generations)

3. 1 Purse

4. Folding ladder

5. New copy of Windows 8 (New in box)

6. Some tools

Moving ahead is claiming that I am blaming them for damaged property due to Sandy.

This claim by the merchant regarding the storm Sandy has no merit. The damage caused by the movers was upstairs (upstairs had NO storm damage) and the house was COMPLETELY renovated BEFORE the move. Damaged items due to the storm were discarded MONTHS before the move.

I am NOT making claim to anything lost or damaged from the storm, I am unsure why the merchant keeps bringing it up.

Furthermore, when I inquired about getting additional insurance for my things, I was told that it would add significant cost because they would take extra time to inspect everything (because of the storm), possibly doubling my moving costs and I was encouraged to decline it.

I am disputing the charge because the merchant DID NOT respond to my initial claim for the damaged closet doors when I contacted him. My emails and calls went ignored so my only recourse was to file a claim with the Revdex.com.

Either this merchant deceitfully provided a false estimate (how could it double)? Or they are they are deficient at making estimates. Either way, I chose this merchant based on price and his use of the commercial bins to make the move easier and keep the costs down.

The merchant should have been upfront with the costs of ANY additional materials and explained what might be needed. These practices of hiding costs and promising free items that were not provided are like a bait and switch, which is unacceptable.

I WILL DO EVERYTHING IN MY POWER TO GET RECOURSE FROM THIS MERCHANT, MY NEXT STEP IS A LAWYER.Desired Settlement: Return or monies paid. Compensation for the broken doors. I would even give that up if I could get my stolen jewelry back.

Business

Response:

Review: On September *, 2013 I hired your company to move some stuff out of my storage facility (Manhattan Mini Storage on [redacted]) into our new apartment. I called that morning and spoke to [redacted]. I gave him the details of my move. It was a 1 bedroom apartment worth of stuff but not too much furniture…more boxes. Where the pick up was, where it was going to (the address above) which is a sixth floor walk up apartment. After giving him this information, he quoted me a rate of 139.00 an hour for three guys. He estimated about three hours work, which I think he said was their minimum anyway. So after giving him my credit card number and paying the deposit of 1 hour, he told me the balance was to be paid after the move in cash (depending on how much time the move took.)

So I met the 3 movers ([redacted] was the foreman, I think) at the Mini storage location and they started emptying my space and loading the truck. [redacted] also gave me a few papers to sign and initial, which I did. While I waited at the location, I noticed that one of the guys was apparently on the phone with your office and seemed irritated. This same guy came up to me where I sat and asked me if I wanted “more guys” to help with the move. That was a strange question, and I said that I didn’t. At this point they were almost done loading the truck and seemed to handle it fine.

When we arrived at my place, everything changed. The first thing [redacted] said was that this was going to cost me more like 900 dollars!! It had only been about an hour or an hour and a half so that BLEW MY MIND. He said I had to pay it first or they would NOT unload my furniture. He was keeping it hostage?! No way in HELL am I going to pay more than TWICE the expected amount. I called the office and one of the movers was also on the phone with the office. I know this because he told me what I had paid as a deposit that morning while on the phone. I got through to [redacted] and really, there was NO REASON FOR THIS AT ALL. I had every intention of honoring the estimate and paying per hour.

Well [redacted] then told me that I had to pay 400.00 cash at that moment or the furniture would stay on the truck. This doesn’t make sense because it was only like 2.5 hours so far but I agreed anyway! So I went to the ATM took 400 dollars out ( I still have my receipt) and then [redacted] told me to initial something that had a time of 3:30 on it. It wasn’t 3:30 yet, so I initialed and WROTE 2:45 on it. What kind of shady corrupt operation do you have going on there?

While upstairs waiting, a few pieces would come at a time, nothing big, just a few boxes and all by the same mover. After some time I became curious because it was taking too long and nothing really significant had been brought upstairs. At that moment, [redacted] shows up at my door and asks my to initial something that I inspected the truck. What? I hadn’t gotten my stuff so of course not. Well he told me that it was 3:30 so they were done. I went downstairs and found all of my stuff had been moved into the main mailbox area of my building. They never had any intention of moving my stuff upstairs. It became clear to me that the one person that went upstairs every 15 minutes with a box or so was doing that to keep us upstairs and give us the sense that everything was going to be brought up, while obviously the other guys emptied out the truck on the first floor. You guys are crooks and thieves.

Even your own paperwork says that they left at 3:30, which is 3 hours of work. I even have an email from one of your guys that came in after 1130 am saying that the crew was a half hour or so away. How do you justify keeping my 539.00 for emptying out a truck on the ground floor of my building. You did not do what you were hired to do.. deliver my furniture to my home.

We tried to stop your movers from leaving by standing in front and behind the truck while they shut the back and tried to escape quickly. Your driver ([redacted] I think) actually HIT us with the truck. We told the police about this as well. I have photographs of my common area, which by the way, 29 other apartments occupy the building as well. It was a huge problem! The passage to the stairs was full of obstacles I want you to know that us two guys had to carry the stuff up to the apartment and it took us over a week. We both have AIDS and are legally disabled. We couldn’t afford to pay movers AGAIN! We also had many things stolen from us while everything stayed overnight for a week in the common areas of the building.

I’m writing to you because your company took advantage of us, held our stuff hostage, demanded money, and intentionally deceived us. You did not do what we paid you for. In my whole life, I have never been treated like this or felt more violated.Desired Settlement: I am demanding my 539.00 back, plus 200.00 for a table that was stolen from the common area in the building, WHERE YOUR CREW LEFT IT. Plus we would like the 150.00 we paid an acquaintance to assist us moving stuff that Tuesday evening…FOUR DAYS AFTER YOUR MOVERS, we were still moving stuff up.

We have plenty of witnesses, receipts and many residents that can attest to this. The total is 889 dollars. I’ll advise you of this… we have not gone to see a lawyer yet, but you can bet that if I do not receive my money back within TEN DAYS, I will go see an attorney and I’m sure that he or she will calculate damages differently. We even got hit by your truck and right in the middle of the street where tons of people saw. I will go to the Revdex.com and report you and tell them what happened and, as a former NBC employee, I am sure that my friends in their NEWS Division would listen to our story. In other words, I am really pissed off at your company and I will not stop until I am made whole.

Business

Response:

Review: in february 2013 I used Moving Ahead Inc to move my belongings from my apt into storage. while the movers were taking my things to their truck, I was my apt, and then, at the Storage location, I was mostly in their office filling up paper. work.

since I locked the storage room door, I never went back to the storage place until, october 2013, when I moved my things out of storage, into my new apt, using the same company, Moving Ahead. as we opened the storage room door, and the movers started taking things out, I noticed that several of my personal belongings had beed damaged during the initial move. I took photos right away, right there, while still in storage. and I even told teh movers, who happened to be the same ones, that thay had damaged my stuff.

after the move was completed, I contacted their office and I told them that some of my belongings were damaged by their movers. they told me to fill up a form and send it to their office. which I did, attaching all the photos I had.

after a few weeks, I received a letter from their insurance company, [redacted], informing me that the will settle for 27$!!! that was a joke and a blatant insult!!! I had my bed damaged, my TV stand damaged, missing lamp shades, broken lamp shade, broken stool, all amounting to over 600$, if not more! and they throw me 27$ for all that.

I had two disputes with them, and both ended up with their insurance company giving me the same answer.

this is totally unacceptable! total lack of respect for people's personal belongings and disregard to people's rights.Desired Settlement: I want to be refunded both amounts I paid for this move: 586$ plus 100$ tip for the first move, and 586$ for the second move.

Business

Response:

We will address this claim within this week --- [redacted], who was handling these for us, had unexpectedly passed away on April [redacted] -- we are still catching up to all of his tasks -- we apologize for the delay but be assured this will be addressed shortly.

Business

Response:

Moving Ahead moved [redacted] on 1/**/13 into Manhattan Mini Storage, a self storage facility, on [redacted] in NYC. By his own admission, he locked the door when we where done. Only [redacted] had the key in the ensuing months. In October, 2013, [redacted] hired us to move him out of the self storage unit. He claims that some items were broken that were not in our custody or control for over 8 months and some, in fact, that were never on our inventory list, such as lamps. Even though we have no liability in this matter, we sent a claim form to him as a courtesy. Because his items came from a self storage unit and there was no additional valuation taken, his goods were covered under standard cargo, which is $.30/lb/article. Our insurance company offered him $27. In the interim, [redacted] twice charged back the full amounts of both moves with American Express. In both instances we won the disputes and no monies were awarded to the customer.