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Moving Authority Enterprise Corporation

3651 Lindell Rd STE D1078, Las Vegas, Nevada, United States, 89103-1254

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Reviews Compliance Consulting Moving Authority Enterprise Corporation

Moving Authority Enterprise Corporation Reviews (%countItem)

They are using us as click bait, changing our reviews to 4 star reviews. When you click their site it is a lead generating site with our business info
When ***, towards the bottom of the page there is "Moving authority" with our old logo advertising us as click bait. When you click on their site not only does it give you the option to "get a free quote" which we NEVER receive, but then it shows two 4 star reviews which they have changed the wording and the rating from a 5 star review to a 4 star review. We've never advertised or worked with Moving authority and don't appreciate them editing our reviews that we work hard for, making our company look bad

Desired Outcome

Delete our name from the site

Moving Authority Enterprise Corporation Response • Nov 05, 2019

We have received the complaint from ***. This complaint is inaccurate. We do not submit company info on our site. The company registers themselves on our site as this company did back in 2016. They even added an entire listing of their prices and policies. The reviews left on our site are never altered. We do however delete false or fake reviews. We can see where the review comes from as the ip address is listed when a review is posted. In regards to this company, There were several reviews all within a short amount of time and all from the same ip address. These reviews were removed as per our company policy regarding fraudulent reviews. At the request of *** we have deleted them from our website and ask that they do not register their company on our site again.
Thank You,
Moving Authority Support.

Customer Response • Nov 12, 2019

(The consumer indicated he/she DID NOT accept the response from the business.)
This companies entire response is a LIE. We never asked to be a part of this company or anything it promotes. We know the scam behind lead generation sites like these.
As far as the reviews go, they are OBVIOUSLY altered. These reviews came STRAIGHT from ***, not written through the site directly. I have pictures proving this and there is no way to deny it. I know *** doesn't share their reviews.
This company is FRAUD and falsely advertising many companies

They still come up on *** when you type in *** so they have yet to take our name off their page.

Will not give a refund within two days of purchase of arbitration services
My company purchased arbitration services from Moving Authority to fulfill the USDOT requirement for moving companies. This was on August 21st 2019. We never received anything in email form with regard to the arbitration process - which was promised and needed to upload to the FCMSA for proof. 2 days later we are unable to get the insurance necessary to continue opening our moving company and requested a refund. They are unwilling to refund us

Desired Outcome

I would like a full refund.

Moving Authority Enterprise Corporation Response • Oct 04, 2019

This customer paid for an Arbitration program with us. After a customer signs up for arbitration, We send notification to the USDOT that we are providing Arbitration services. The certificate comes after the DOT number is verified as it needs to be printed on the certificate. With or without the certificate, The customer still have coverage under the Arbitration program with our company. When This customer claimed he couldn't get his insurance to start his company and wanted a refund, I told him myself that he had to give us something that we could take to the USDOT to cancel our coverage for his company. On several occasions he was told what the steps were to cancel service. He never took those steps. We are not allowed to just remove a companies arbitration coverage with the USDOT with the customers written request and without the proof for the removal of said coverage. I can provide emails of all of the correspondence between myself and ***. We must be cleared of any possible claims between this company and their customers. Even if he says he never started a company, He has to provide proof that we can pass along to the USDOT and have our company removed, Then he can be refunded. However, This is going on for too long and the period of refunds is coming to a close. The coverage we offer is 1 year.

I have never worked with this company, I believe they are using Phishing/Pharming to redirect my *** traffic to their own lead generating website.
I accidentally came across a duplicate *** page of my business with this company's fake review on my page. I run a 5 star rating company, we are rated 5 stars on ***, ***, and ***. to my surprise this people have planted a link on my page that says 4 out of 5. Upon clicking on that ling, I got redirected to their website with a page about my company, it has a copy of my company logo and other public information such as company address and phone number, but wrong services and legal Licensing numbers such as USDOT and PUC. The description they have written for my company is clearly a computer generated content that makes no sense. They also have a customer review of us that is written the same way, it makes no sense when reading. I have also searched my whole customer data base and can not find anyone with that name.
I contacted this company and explained the situation, they sent me a screen shot of the online application that was filled out on my behalf, with wrong numbers and does not show who has filed it. they refuse to show me the email address that it was submitted from.
They claim to provide Arbitration services for moving companies and they want me to cancel my current services and sign up with them in order for them to look further into this bogus file and review.
If you look at their website, I have attached a link, they are clearly a lead selling business. I work very hard to keep my website relevant and show up on ***, it is absolutely unacceptable to have someone use my name and company and efforts for personal gain, especially when a customer sees a 4 out of 5 review and clicks on it to read it and ends up in a page where they are offered a discounted moving quote.
Again I do not know this company, I have not authorized them to use my name and copy my logo on their page, and I don't think its right for them to try to use that to force me to sign up for services with them. I believe they are using unfair/fraudulent online advertising tools and need to be looked into.

Desired Outcome

I want them to delete all content with my name and companies name from their website, and a letter that binds them to cease any further use of my company's name, Logo, and other information. It would be amazing to look into this company and stop them from doing this to any other hard working individual and entity.

Moving Authority Enterprise Corporation Response • Jul 24, 2018

We did speak to a representative for this company and we informed them that the profile was created back in 2016. We asked the representative to provide the correct information via email that way our IT department can go ahead and correct the outdated information whatever it may be ,same with the company logo. We emphasized that we want to go ahead and make the correct adjustments so that the company can continue to do business successfully. Not only does our company website provide moving companies the proper documentations that they will need in order to do business legally and successfully (specially DOT compliant)but our website is also a directory for moving companies all across the U.S.
The company is claiming we refuse to give them information they requested but in no way shape or form would we ever retain information that a company has requested upon their own company it doesn't make sense, and again the purpose for the company directory on our website is not for our company gain but for the moving companies.
Another false claims that we do not force anyone to sign up for any of our services, what we do do is we ask all moving companies if they have all the proper documentation in order to be DOT compliant so they wont get any infractions or fines if they ever get audited. We let everyone know the services we provide when they call or email us we don't understand why this company is stating that we force anything upon them when that is false.

Once again we are here to help all moving companies we are not your competitors we are a company that provides all moving companies interstate and local tariffs, arbitration, and in house claim forms. Our website is a directory for moving companies if a consumer ever needs a move in your area.

We are more than willing to update your outdated information like we have stated before but we have yet to receive that email from your company.
Here is our email
*** and we are patiently waiting on that information.

Customer Response • Jul 26, 2018

(The consumer indicated he/she DID NOT accept the response from the business.)
I believe you are doing the same thing here as the representative that I spoke to, missing the point. You're company is using my companies *** page and redirecting customers to a webpage with a false rating link and false information about me and a profile that was generated without my knowledge and permission.
I do not wish to be on your site, so I do not wish to give you my information, the only thing I demand here is for your tech people to remove all links and falsified information about my company and stop using a link to redirect my hard earned customers to your page where they read this distorted text about me and are offered $137 in savings if they fill your questioner to get a quote, and then you turn around and use them as leads and sell them back to companies like me. I do not need your help to stay compliant with DOT, I already am and have all my requirements fulfilled and in place.
And Once again, I have never allowed you guys to use any of my information, name and logo, I am demanding that Moving Authority removes all like and information related to me and *** services. I also want to know how and why you have allowed yourself to create this link about me.
here is a copy and paste of how the profile about me is written followed by the fake customer review, who's name was not anywhere in my customer data base:
"Moving with ***

*** will issue serving to our consumers as we endeavor to adjoin our customers original plans.
*** takes into retainer the thought process and critiquing our clients may receive.
clients have besides disclosed to us that *** is the most intimately in this territory. Study our *** reviews below for substantiation"

And here is the 4star review:
"***.
The group appeared on time, was proficient and took into account our particular needs. Furthermore, I don't think I've ever seen a cooperation that quick! They worked inside of those parameters, listening to our requirements. A debt of gratitude is in order for offering us some assistance with moving and pleasing our solicitation only two days ahead of time!"

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Address: 3651 Lindell Rd STE D1078, Las Vegas, Nevada, United States, 89103-1254

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