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Moving Man, Inc.

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Moving Man, Inc. Reviews (1)

Review: I was quoted by Jon Stout the manager at moving man inc for a move on the upper east side of Manhattan of $1,500. The move included packing of my belongings, moving them to my new apartment and unpacking and removing all packing materials. The movers arrived nearly an hour late to the move. They packed my belongings with my help, moved them to the new apartment. The super informed me they never submitted the certificate of insurance to my management company therefore we had to wait nearly an hour until it was obtained and properly submitted. The movers then moved in all my belongings. At this point it was nearly 4:30 and the movers told me they had to leave and that they were going to charge me overages because it took longer than planned. They never unpacked my belongings as agreed upon in my signed contract and charged my credit card the higher rate. I was very dissatisfied with this company. The movers were very courteous and kind but the job wasn't completed. They also scratched my newly finished wood floors and scuffed walls that were just painted.Desired Settlement: I would like to be issued a credit due to the company not completing the job that we agreed upon in my contract that was signed by both parties. I'd like a credit for the scuffed walls and scratches on the floors.

Thank you.

Business

Response:

12/**/15[redacted] Good afternoon [redacted], attached please find the Bill of Lading from [redacted] move[redacted] signed the Bill of Lading indicating the the move was performed to his satisfaction & that the services requested were performed. We did question the crew chief & one of our senior movers who worked on [redacted] relocation, and they informed us that after the move was completed, that it was [redacted] who declined the unpacking, our movers were ready to perform the service, but he declined. With regards to the wasted time, it is always the customers responsibility to inform the moving company if any of his building has any special request or if they request a certificate of insurance, in this case we were not told that one was needed, and it did not take 45 minutes to produce one, it took less, it took longer for us to get the information from the Management company than to produce the certificate since the super at the building refused to provide us with the information. On 10/**/15, after our General Manager saw the email complaint from [redacted], he proceeded to offer [redacted] a partial refund for his satisfaction, and to avoid any arguments. Our estimate for his services was $1,517.00, his actual cost come to $1,876.00, we offered to meet him half way and only charge $1696.50 for the move, we did this on good faith and to avoid any arguments. At no point did we mislead [redacted], we offered him a standard hourly estimate, and we charged him accordingly. If you have any questions or need additional information, please let me know. Sincerely; Eric

B[redacted] P ###-###-#### F ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

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Description: MOVERS, STORAGE-HOUSEHOLD & COMMERCIAL

Address: 465 West 150th Street, New York, New York, United States, 10031

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